營運經理 Junior Operations Manager

【What's The Gig?】 In this role, you’ll be part of a lean, innovative, and profitable team that’s engineered for the future of marketing. You’ll work hands-on with AI-powered tools, scalable service models, and multi-market campaigns, delivering real impact for leading organizations. Expect a fast-paced environment where you’ll learn, experiment, and grow as we embed AI into everything we do — from strategy to execution. Your Responsibilities Will Include: • AR Collection - Liaising with customers (current and churned but still owing) on outstanding invoices to ensure that we are able to collect all amounts owing to us. - Coordinate with customers on the payment processes Invoicing - Coordinate with Customer Success team + Accounting firm and ensure accuracy and delivered/completed on time on a monthly basis - Maintenance of all records of customer invoices and any other related documentation • Vendor Management - Communicate and coordinate with 3rd party vendors to ensure that all necessary needs + requirements are met accordingly and are aligned to business needs. - Ensuring that the vendor management processes are adhered - Ensuring that all invoices are paid on time. - Upkeeping/updating all validity and scope of contracts with the vendor - Continuous research on vendors and comparison of prices • Contracts - Drafting the customer contracts - Coordinating with the Sales/CS team on the details of the contracts, and ensuring that the terms are in accordance to the agreement with the customer - Ensuring that the details in the contracts are correct and in accordance with the local rules and regulations • Country Admin - Meeting room reservations - Organizing Team Building activities: outing, team lunch/dinner, karaoke night, bowling night, movie night, etc. - Coordination and planning of company events (like Ematic Happy Hour planning) - Maintain local office travel calendar and local coordination for all guest/travellers from other operating countries - Work cross-functionally with different teams within the company to ensure processes are developed and executed smooth - Optimize internal structures and processes to ensure country office operations run at maximum efficiency • Legal Administration & Coordination - Ensuring the country office complies with all local rules and regulations - Communicating with local institutions such as banks and government offices - Maintaining a repository of all legal documents from vendors, accounting firms, sales contracts, bank contracts etc. - Maintaining list of POCs for each vendor and government institutions - Notarization of documents when needed 【What we’re looking for】 - Have 1-2 years of working experience in business operations. Fresh graduates in Business with internship experience in the Business Admin/Management world are also welcome to apply. - Tech-savvy and willingness to learn new skills - Have impeccable written and verbal communication skills in English and local languages. - Excellent interpersonal skills - Ability to handle confidential and sensitive matters with discretion, responsibly - Willingness to learn new skills with a ‘Can Do’ positive attitude - Thrive in a multi-tasking environment, organized, and adjust priorities on the fly - Experience in basic areas of Accounting such as AR (Account Receivables) is a plus - Experience in drafting contracts is a plus - Prior involvement in Project Management work is an added advantage - Experience with working VISA or foreign/local labor requirement is an added plus - Experience in Invoicing consolidation and Vendor Management - Experience in administrative activities and a bonus if you have been working in a tech startup or Digital Marketing agency. - Interest in and familiarity with AI tools (e.g., ChatGPT, Gemini) and a basic understanding of AI concepts such as LLMs, prompting, and AI agents. You’ll have opportunities to apply these skills in real projects and grow your expertise with us.