What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required.
待遇面議
(經常性薪資達 4 萬元或以上)
Requirements • Practical in Electronics/Mechanical or equivalent - Must • Excellent proficiency in English, both spoken and technical – Must • B.Sc. in Electronics/Mechanical Engineering or equivalent— advantage • Minimum 2 years of experience as a Support Engineer- advantage • Knowledge and experience in the Semiconductor domain - a plus. • Previous experience working with multi-disciplinary semiconductor metrology equipment is preferred. • Strong mechanical and electrical aptitude with the ability to troubleshoot independently. • First level software troubleshooting and support. • Knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS. • Understanding of semiconductor practices, safety, ergonomics, and yield requirements. • Ability to travel 30% of the time. That special something you bring in • Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization. • Team player. • Service oriented. Get to know us better Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing. With a team of ~1400 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world. Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions. Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology. Join us if you are A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs. If you need assistance due to a disability, you may contact us at [email protected]
•優渥底薪 •年度績效獎金 •汽車津貼、伙食補助、個人網路津貼 •完善職能訓練、海内外培訓 •團險(包含眷屬及子女),員工個人高額意外險 •優惠方案自費父母醫療險 •優於勞基法的休假,第一年依比例享有14天特休,有薪病假6天 •三節獎金、五一勞動節獎金 •年節嚴選禮品 •不定時放送小確幸 •員工推薦獎金、生育獎金、結婚津貼、喪葬津貼 •優於勞基法的退休金提撥&久任獎金 •資深員工年資獎 •零食吧,研磨咖啡,冰淇淋,飲品無限提供 •社會責任計劃:偏鄉give shoes give love,STEAM志工日,run for earth等