Ferrari Business Analytics & Operations Supervisor (Taipei)

The Ferrari Sales Operations team leads the optimization and development of business processes to support both short and long-term commercial targets’ attainment. In this role, you will contribute to business planning, performance tracking, and cross-functional coordination. Serving as a central hub for business intelligence, operational excellence, and strategic alignment between the dealership and Ferrari Regional Office/HQ, you will help ensure Ferrari’s agility and market leadership in Taiwan. You’ll collaborate with a talented team across new and pre-owned sales, finance, marketing, IT, and aftersales to shape strategy and drive business impact. Business Planning & Forecasting • Facilitate monthly/annual business planning and rolling forecasts in collaboration with Sales, Aftersales, and Finance. • Analyze sales performance, personalization trends, and CRM data to support strategic planning. Operational Excellence • Develop and maintain dashboards and reports to enable data-driven decisions. • Proactively identify business risks and opportunities, support mitigation planning. • Manage and optimize sales order processes (MODIS, EEP). Cross-functional Collaboration • Act as the supportive liaison with Regional Office and HQ for planning, reporting, and special projects (BEV). • Coordinate allocation planning and pricing strategy inputs. • Serve as an analytics partner across functions (New Car, Pre-Owned, Personalization, Aftersales, Finance) to identify opportunities and enhance outcomes through automated solutions. Strategic Projects • Support key initiatives to enhance customer experience (Dealership Experience Guideline), digital tools (Ferrari Insight Bot), and process efficiency (Sales Automation Project).