Supply Chain Officer 供應鏈專員

Job Purpose -------------- * Work with TW Customers and JP indent customers, Sales, RD & TS, and Supply plants to ensure TW local & export, JP indent orders be proceeded in efficient and effective. * Manage forwarders’ quotation and performance to ensure TW export orders be supplied with cost effective way to satisfy international customers’ needs. * Support NEAV (TW, JP, KR & VN), Polyurethanes business, as well as TW 3 plants export order to total 18 export countries with high OTIF & customers satisfaction performance. * Work with NEAV S&OP to support NEAV inventory management to minimize working capital, to achieve quarterly stock targets * Support SC in NEAV SC new projects (Order automation, TMS, E2E, SAP Hana S4, provide order solution for business new request..) * Adapt to SC job rotation, play active support & back up role to NEAV SC members to ensure NEAV business be conducted smoothly via SC support. * Make sure all behaviors comply with company EHS & Compliance policies. Principal Accountabilities ---------------------------- 1. Actively manage sales forecast, stock and orders, work closely with supply plants and production planner, carefully control stock to fulfill order requirement. 2. Support sales team in business development, collect and maintain customer agreements in whatever form they may take. This includes customer master data, outline agreements, prices, customers’ special requirement in the business information systems. 3. Actively manage customer complaints and ensure that they are resolved without delay and remain aware of the problem solving process at any point in time to ensure that the customer is kept informed of progress. 4. Actively monitor order progress and keep customer fully informed of any changes from the original promise. Closely communicate with supply plants and well handle any unexpected situation once happened. 5. Identify the delivery and documentation required from customers. Forward the information to logistics function for timely preparation and dispatch of the delivery. 6. Actively manage product return, ensure they are proceeded in line with company process, work with sales, customer, shipping line, customs, Q.C. and logistics functions, monitor the progress and solve it without delay. 7. Actively act as first line in SAP order processing, ensure the order and documentation be conducted without delay. Work out SAP solution with CCC team for special order scenarios or tickets. 8. Follow up-dated control process to comply with company EHS, Product-EHS, ITC, and SOX requirement to prevent any reportable or lost-time accident. 9. Maintain good relationship with customers to aid smoothing supply chain constraints. 10. Support logistics cost & stock management to achieve quarterly & yearly targets. 11. Support NEAV SC new projects.