Agile Process & Atlassian Specialist

The Agile Process & Atlassian Specialist is responsible for optimizing delivery workflows, facilitating agile processes, and ensuring effective use of Atlassian tools (Jira, Confluence, Jira Service Management) across the organization. This role bridges agile delivery practices with technical expertise in Atlassian administration, driving both team-level efficiency and company-wide operational excellence. The ideal candidate is hands-on, detail-oriented, and passionate about enabling teams to deliver high-quality products through streamlined processes and well-configured tools. # Responsibilities //Agile Process & Delivery// 1. Facilitate agile ceremonies for product development teams, including sprint planning, daily standups, reviews, and retrospectives. 2. Coach teams, product owners and stakeholders on agile principles, ensuring processes align with company delivery standards. 3. Track delivery performance metrics (velocity, cycle time, sprint completion rates) and recommend improvements. 4. Identify process gaps across product, design, development, and QA, and implement solutions. 5. Support Product Owners and team leads in backlog management and prioritization. //Atlassian Administration & Optimization// 1. Serve as the primary administrator for Jira, Confluence, and Jira Service Management company-wide. 2. Design, configure, and maintain workflows, automation rules, fields, and dashboards for different teams. 3. Integrate Atlassian tools with other company systems to improve cross-department visibility. 4. Ensure data accuracy, system performance, and security permissions within Atlassian platforms. 5. Train team members on tool usage, best practices, and new features. //Operational Excellence// 1. Standardize templates, documentation, and reporting across product teams. 2. Design and implement new initiatives to improve operational excellence across all product-side teams, enhancing efficiency, quality, and cross-functional collaboration. 3. Automate repetitive tasks and reduce manual work through Atlassian automation. 4. Coordinate cross-functional process improvements for product delivery, certification, and release readiness. 5. Support leadership with data-driven insights for decision-making. # Qualifications 1. Bachelor's degree in Business, Computer Science, or related field (or equivalent experience). 2. Proven experience as a Scrum Master, Agile Facilitator, or Process Improvement Specialist. 3. Atlassian certification (Jira/Confluence Administration or equivalent) strongly preferred. 4. Proficiency in Jira administration, workflow configuration, automation, and dashboard creation. 5. Strong understanding of agile methodologies (Scrum, Kanban) and delivery metrics. 6. Excellent organizational, problem-solving, and communication skills. 7. Experience improving processes across multiple disciplines (Product, Design, Development, QA). 8. Proficiency with collaboration tools such as Google Workspace, Slack and preferably Figma. 9. Professional Working Proficiency in English.