Technical Support Engineer - North

Please apply through Workday link, thank you. https://roche.wd3.myworkdayjobs.com/roche-ext/job/Taipei/Technical-Support-Engineer---_202508-121756 Carries out day to day routine repair/maintenance instrument work. 日常儀器維護和維修工作。 Installs equipment at customer's facility to ensure full functionality according to specifications. 在客戶便利時安裝儀器，確保依據說明書實現所有功能。 Sales of Service Contracts. 勞務收入契約。 Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. 協同工程部，客戶服務及其他人員解決問題，加快維修進度。 Maintains records of performance reports. 維護服務報告記錄。 Compiles problem statistics for analysis to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems. 匯總問題資料，用於分析和決定未來儀器的設計，生產，維護和保養，改進以排除將來會出現的問題 Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product. 通過現場調查，工程變化和整體產品知識創造服務手冊和報告。 Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer, handle customer’s complaint. 作為公司和客戶溝通的橋樑，確保為客戶提供有效的服務，處理客戶投訴。 Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including team members, customers as well as distributors. 對員工，客戶及經銷商進行安全操作儀器的培訓和技巧的展示。 Assists in the yearly budget exercise for Technical Service. 協助技術服務部的年度預算。 Management of spare parts 零配件的管理。 Other tasks or projects assigned by line manager上級主管安排的其他任務 Conduct business in full compliance to Behavior in Business and Behavior in Competition 遵循商業行為準則，合法合理開展業務活動 ------------------------------------------------------------------------------- Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer.