台灣羅氏醫療診斷設備股份有限公司

*** Please submit your application via - https://roche.wd3.myworkdayjobs.com/roche-ext/job/Taipei/XMLNAME--Dia--Customer-Success-Partner---_202508-121065 -Delivers Excellent Customer Experiences and Business Results ---Implement effective sales strategies and initiatives in order to achieve or exceed sales and profitability targets within your assigned area. ---Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future, and adding new value through creative solutions / products ---Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence, and effective communication ---Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment. ---Implement a sales management process to assist the team in identifying and prioritizing customers and prospects ---Partner with the customer and work closely with different functional groups to proactively address customer needs and provide continuous service improvements to achieve excellent customer happiness. ---Plan the entire sales journey and adapt selling strategies / tactics to customers’ stages and styles of adoption -Key Account Management (in selected accounts) ---Defines framework to Analyze, Plan and Govern Key Accounts in a structured way. ---Builds actionable strategies in collaboration with internal and external stakeholders. ---Improves Relationships with Key Stakeholders to identify growth possibilities to upsell and cross sell. ---Positively impacts Opportunity conversion and forecasting. - Distributor Management ---Develop and maintain a strong collaborative relationship with distributors to identify and gain new opportunities, maintain and expand customer base, and drive business growth. ---Achieve financial targets related to distribution management programs. - Conduct business in full compliance to Behaviour in Business and Behaviour in Competition

Please apply the job via https://roche.wd3.myworkdayjobs.com/roche-ext/job/Taipei/XMLNAME--Dia--Application-Expert----_202508-121462, thanks. After the installation of Roche Cobas series automated analyzers, which include clinical chemistry and immunochemistry assays, providing operational training to the end-users. 在安裝包括臨床化學和免疫化學測定的羅氏 Cobas 系列自動化分析儀器後，提供給最終使用者的操作培訓。 Provide assign and assistant account remote and on-site application and troubleshooting support for customers promptly. 即時為所屬與需協助客戶提供遠端和現場的產品應用和故障排除支援。 Conduct product operator training for New hires 為新進人員提供儀器操作培訓。 Ensure all assign and assistant accounts troubleshooting calls are managed and solved promptly. 確保所屬與需協助客戶的故障排除來電有所管理並即時解決。 Ensures all assign and assist accounts activities and product issue are promptly and accurately key-in to customer relation management. 確保所屬與需協助客戶所有活動和產品問題能即時且準確地輸入客戶關係管理平台。 Conduct and assists product demo/presentation/evaluation for customers: cobas series 為客戶進行和協助產品演示/簡報/評估:所有機種。 Provide technical service support for customers in analyzing experiment results and summary 提供客戶在分析測試或實驗結果上的技術支援與報告總結。 Conduct big installation evaluation, team work with project applications, complete the planning progress 能有效執行大型裝機案的評估內容，與負責產專密切配合，按時完成規劃進度。

Please apply through Workday link, thank you. https://roche.wd3.myworkdayjobs.com/roche-ext/job/Taipei/Technical-Support-Engineer---_202505-112742 You will provide engineering expertise in system installation, start-up, and field validation. You will also contribute to the readiness and operational success of new solutions. As a technical subject matter expert, you may take the lead in cross-BA (Business Area) initiatives aligned with Roche's strategic OKRs. Key Responsibilities | 主要職責 Conduct routine preventive maintenance, calibration, and repairs on diagnostic equipment to ensure reliable instrument performance. 執行設備之日常維護、校正與維修，確保運作穩定。 Install and validate new instruments at customer sites in accordance with product specifications and compliance requirements. 依產品規格與合規標準，完成儀器安裝及驗證作業。 Collaborate closely with internal teams including Engineering, Customer Service, and Global Support Centers to resolve complex technical issues efficiently. 與內部工程、客服及全球支援中心密切合作，加速問題解決。 Document service activities, generate performance reports, and maintain accurate records in line with internal quality systems. 撰寫服務紀錄，維護完整的維修與績效報告。 Develop and deliver user training for customers, distributors, and internal stakeholders on equipment operations and safety procedures. 培訓客戶、經銷商與內部同仁，強化其設備操作與安全意識。 Manage spare parts inventory to ensure parts availability and cost control. 負責零配件庫存管理，確保資源充足且有效控制成本。 Serve as a key contact for customer inquiries and complaints, ensuring timely follow-up, case logging, and resolution through Roche’s global case management system. 回應客戶疑問與申訴，並透過全球案例系統及時回報與追蹤。 Lead or support cross-functional projects, coordinating resources to drive project execution and meet defined objectives. 主導或協助專案執行，整合資源以達成團隊目標。 ------------------------------------------------------------------------------- Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer.