Customer Service Executive

Job Description Summary: 1. Communicate with account to understand customer's requirement whether air & sea. 2. Understand and familiar with customer's SOP. 3. Arrange shipment according to customer's SOP. 4. Coordinate with operation team for carrier booking/space/rate/vessel schedule and all related matter. 5. Communicate shipment details to customer like billing instructions& others 6. Maintain good relationship with customers and all stakeholders include. 7. Ad hoc tasks assigned by supervisor 工作內容 1. 與客戶聯繫，了解客戶的需求不論海運與空運 2. 了解並熟悉客戶的標準作業流程 (SOP) 3. 根據客戶的 SOP 安排出貨 4. 與內部團隊協作，負責運輸預訂、艙位、費率、船期安排及相關事宜 5. 與客戶溝通出貨細節類似如何出帳以及其它事項 6. 維持與客戶及所有的利害關係人的良好互動關係 7. 其他主管交辦事項