Operations Specialist

The Operations Specialist is responsible for supporting the efficient and effective day-to-day operations of the company. This role requires a highly organized and detail-oriented individual with strong analytical and problem-solving skills. The Operations Specialist will work closely with various departments to ensure smooth workflows, identify and resolve operational issues, and contribute to process improvement initiatives. The chosen will be involved in the following area, and you will be dedicated to the area based on your potential, knowledge and experience: Process Management: • Assist in the development, documentation, and implementation of operational procedures and workflows. • Monitor and analyze operational processes to identify areas for improvement and efficiency gains. • Develop and maintain process documentation and training materials. System Management: • To monitor, utilize and enhance the internal system (e.g., CRM, Operations Portal). • Generate reports and dashboards to track key performance indicators (KPIs) and identify trends. • Conduct data analysis and prepare reports for management review. Project Support: • Provide administrative support for various projects, including project planning, scheduling, and tracking. • Assist with the coordination of project activities and ensure timely completion of deliverables. Customer Support: • Provide basic customer support and resolve routine inquiries. • Escalate complex issues to relevant departments for resolution. Administrative Support: • Manage office supplies and equipment. • Coordinate travel arrangements and meetings. • Perform other administrative duties as assigned. • Assist Operations Director in ad-hoc matters Qualifications: • Bachelor's degree in any disciplinary with logical mindset. • 2 years of working experience with operations sense. • Strong analytical and problem-solving skills. • Excellent organizational and time management skills. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). • Experience with systems like CRM, ERP, or other relevant software is a plus. • Strong attention to detail and accuracy. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team • Able to communicate in English or Chinese, and with good written skill in neither English nor Chinese. • Proficiency in other languages is a plus Candidates with limited or no prior experience will be considered for Trainee positions.