Senior Program Manager(78284)

In this 'always-on' world, we believe it is essential to have a genuine connection with the work you do. Our Taipei Development Center (Taipei, Taiwan) is looking for a Senior Program Manager to work on RUCKUS One, an AI-driven network assurance and business intelligence platform that simplifies the management of complex converged multi-access networks. RUCKUS One empowers businesses with actionable insights and optimized network performance for exceptional user experiences. This role is crucial for ensuring on-time, high- quality, within-budget project delivery, and driving continuous improvement in our program management practices. The ideal candidate is a highly motivated, team-oriented, results-oriented individual with a proven track record of managing complex cloud /network software development projects with geographically distributed teams. How You'll Help us Connect The World You will be responsible for: • Program Management: o Develop and manage comprehensive program plans, including scope, dependencies, timelines, budgets, resource allocation, and risk management strategies. o Work closely with cross-functional teams. Lead project execution within the program, ensuring adherence to established processes and methodologies. o Proactively identify, assess, and mitigate program risks and issues, escalating as necessary. o Communicate status and issues to management in a timely manner. o Drive to closure program issues related to day-to-day activities among multiple programs. o Utilize project management tools (e.g., Jira, Confluence) to track project progress, manage tasks, and generate regular status reports. o Track, update, and monitor customer statistics on escalations, patch releases, and release schedules. o Tactical focal point for all project-related activities. o Host, organize, and participate in project meetings and conference calls, record meeting minutes and actions. • Cross-Functional Team Leadership: Lead and motivate cross-functional teams located both locally and in other time zones, fostering collaboration and effective communication. This includes managing dependencies and resolving conflicts. • Stakeholder Management: Build and maintain strong relationships with key stakeholders .Provide regular updates and progress reports to senior management and other relevant parties. Address stakeholder concerns and ensure their needs are met. • Process Improvement: Drive continuous improvement in program management processes and best practices within the team. Required Qualifications for Consideration • Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field. • 8+ years of experience in managing complex software engineering development and software engineering programs with a proven track record of successfully launching and managing SaaS/PaaS projects • Strong project management skills with the ability to work on and track multiple projects simultaneously • Demonstrable experience leading cross-functional, geographically distributed teams. • High degree of flexibility and adaptability and conflict management capability. • Excellent communication, interpersonal, and presentation skills in English. • Strong analytical, problem-solving, Negotiation and risk management skills. • Self-motivated, self-directed, and politically astute. • Energetic, action-oriented ,detail-oriented, results-oriented and well organized. • Strong understanding of software development lifecycle (SDLC) methodologies (e.g., Agile, Waterfall). • Proficiency in project management tools such as Jira and Confluence. • Scrum Master experience is a plus