FAE Engineer (Hsinchu, Taiwan)

【R&R】 1. Technical contact window & technical support for presales & aftersales projects at HQ. 2. Understand customer’s requirements and validate that our solutions can meet client's expectations 3. Responsible for analyzing, troubleshooting, reporting field customer’s technical issues. 4. Constant support in the process of debugging defects, live troubleshooting in customer’s site, by taking logs and packet captures 5. Travel and/or visits to customer’s site within Taiwan or overseas for troubleshooting as needed 6. Serve as principal liaison between technical development teams, testers, product owners and executive leadership to communicate, track and resolve software and hardware defects 7. Test new software and features as they come for new and existing products in lab and/or production environments 8. Create test reports and root cause analysis to communicate to customers and upper management 9. Support of external vendors to collect necessary information to root-cause defects related to specific modules 10. Close/update/Create JIRA defects 11. Lead troubleshooting efforts to find root cause and corrective actions throughout the life of a project. 12. Lead and/or participate technical discussions with Customers and Arcadyan project teams. 13. Complete contact window for customer issues and participate war room approach to resolve critical issues as soon as possible 【Skills】 1. Networking Technologies (TCP/IP, Wi-Fi, WAN/LAN, Cable Modem, STB, IPTV, Android, VoIP, MoCA, DOCSIS, LTE, 5G NR etc.) 2. Network troubleshooting skills 3. Familiar with Linux commands 4. Benchmark tests