行銷業務部--嘉佩樂顧客服務主任 （總機） S&M-Capella Connects Supervisor

嘉佩樂顧客服務主任於電話預訂過程中為顧客、飯店和團隊成員提供卓越的客戶服務，亦支援部門的教育訓練需求。 1.預測、辨識並回應個別顧客的需求。 2.回答各項關於飯店設施與服務、合作的航空公司、當地景點、飯店位置等詢問。 3.及時且準確地將各項顧客需求傳遞給適當的部門或同事。 4.準確且有效率地處理客房餐飲訂單。 5.準確且有效率地將各項資訊登錄至系統。 6.向特定部門或人員傳達相關顧客資訊。 7.推廣飯店各項行銷計劃。 8.指導團隊成員以提升服務表現。 The Supervisor, Capella Connects provides guests, hotels, and fellow team members with exceptional customer service during the call reservation process. The individual also supports the training needs of the department. 1. Respond while anticipating and recognizing individual guest needs. 2. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. 3. Pass on requests in a timely and accurate manner to appropriate colleagues. 4. Process in-room dining food orders with accuracy and efficiency. 5. Input and access data in a computer with accuracy and efficiency. 6. Communicate pertinent guest information to designated departments/personnel. 7. Promote hotel marketing programs. 8. Coach team members to improve service performance.