End User Support Specialist

We are looking for a proactive and skilled End User Services (EUS) Specialist to deliver high-quality, hands-on IT support to employees across the organization. This role involves managing the full lifecycle of end-user devices, handling incidents and service requests, driving continuous improvement, and collaborating with cross-functional IT teams to ensure technology runs smoothly and users remain productive. The ideal candidate will have a strong technical background, excellent customer service skills, and a passion for operational excellence. Key Responsibilities: End User Support & Hardware Lifecycle • Provide Level 1 & 2 support for desktops, laptops, mobile devices, printers, and peripherals. Incident, Service & Problem Management • Respond to and resolve incidents, service requests, and access-related issues within SLA. • Lead or support the resolution of critical (P1/P0) incidents and participate in root cause analysis and Problem Management processes. Software & Technology Integration • Install, configure, and troubleshoot software applications including Microsoft 365, endpoint security tools, remote access (VPN), collaboration tools, and OS. • Coordinate remediation for vulnerable software or misconfigured devices. • Support network, infrastructure, and telecom services in coordination with respective teams. • Deliver audio/video and hybrid meeting room support including Zoom, Microsoft Teams, Cisco Webex, etc. User Lifecycle & Access Support • Handle onboarding/offboarding IT tasks including account provisioning and building access requests. • Support compliance with identity management, security policies, and user provisioning guidelines.