「End User Support Specialist」的相似工作

我們是一支結合 【創意與數據】 的跨域團隊， 專注於 SEO、網站行銷策略、文案企劃與網站分析，並結合軟體工程專業， 為客戶提供量身打造的行銷與技術整合服務。 在開放、扁平、友善的文化中，我們重視專業與品質，也相信數據與創意能改變未來， 誠摯邀請你加入這個一起成長的團隊！ _____________________________________________________________________________________________ <工作內容> ※ 日常工作（Routine）： 1. 提供 IT 支援與疑難排解（PC、網路、作業系統、軟體） 2. 管理 IT 資產與設定（作業系統、應用程式、硬體） 3. 產品與系統運維（環境建置、部署、監控、告警排除） ※ 專案任務（Project-based）： 1. 建置與優化 CI/CD 流程（GitLab CI） 2. 推動資訊安全管理與稽核流程 3. 雲端與容器化基礎設施維運（VM / Docker / 虛擬機） ※ 橫向合作： 1. 協助開發團隊進行系統部署與自動化建置 2. 與管理層溝通，撰寫 IT 作業與安全政策文件 3. 擔任團隊內部的 IT 支援角色，提升整體運營效率 <必要條件> 1. 2 年以上 IT 支援或系統管理相關經驗 2. 擅長至少一種程式語言（Python 佳） 3. 熟悉網路連線與設備管理 4. 擅長流程化與自動化實作 5. 良好的團隊合作能力，能提供夥伴技術支持 <加分條件> 1. 具備雲端平台、容器架構（如 Docker）經驗 2. 熟悉監控與日誌系統（如 Prometheus、Grafana、EFK） 3. 熟悉 Git 與版本控制工具 4. 有 DevOps 相關工具實作經驗

• Office 365 管理： 建立、管理與刪除使用者帳號、授權及郵件系統，維護 SharePoint、Teams、OneDrive 並確保安全合規（MFA、DLP）。 • 雲端備份： 規劃、管理與監控雲端備份方案（如 Veeam、Acronis），定期執行資料復原測試。 • 網路管理： 支援 LAN/WAN/VPN、Wi-Fi、與防火牆設定，並排除連線問題。 • 使用者支援： 提供現場或遠端的技術支援，進行使用者訓練與編寫 IT 文件。 • IT 基礎建設： 監控系統健康狀態，維護辦公室硬體設備，並管理 IT 資產。 • 專案與廠商協調： 協助系統升級、資料移轉與其他 IT 專案，並與外部廠商溝通協調。 • 船舶與衛星通訊： 了解船舶網路架構（如佈線、Combox Edge），管理衛星通訊（Starlink、VSAT、Inmarsat、Iridium），包含頻寬分配與優化。 • Office 365 Administration: Manage user accounts, licenses, email systems, SharePoint, Teams, OneDrive, and ensure security compliance (MFA, DLP). • Cloud Backup: Design, manage, and monitor backup solutions (Veeam, Acronis), perform regular recovery tests. • Networking: Support LAN/WAN/VPN, Wi-Fi, firewall configuration, and troubleshoot connectivity issues. • End-User Support: Provide helpdesk services, training, and IT documentation. • IT Infrastructure: Monitor system health, maintain office hardware, and manage IT assets. • Projects & Vendors: Support IT upgrades, migrations, and coordinate with vendors. • Shipboard & Satellite Communications: Understand shipboard network infrastructure (e.g., cabling, Combox Edge) and manage satellite communications (Starlink, VSAT, Inmarsat, Iridium), including bandwidth management.

Responsibilities: • Provide a high level of customer service while supporting end users. Support includes, but is not limited to, laptops, desktops, smartphones, AV & VC systems, office phone, and voicemail system. • Respond to telephone calls, emails and personnel requests for technical support. • Identify, research, and resolve technical problems. • Document, track, and monitor the problem to ensure a timely resolution. • Successfully troubleshoot issues both independently and in collaboration with all available resources. • Oversee and troubleshoot video conference and telecommunication systems in coordination with regional technical resources. • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals. • Document, maintain, upgrade or replace hardware and software systems. • Support and maintain user account information including rights, security, and systems groups. • Maintain configurations of all laptop and desktop computer systems according to established standards. • Document and update technology related instructions and procedures as required. • Maintain problem call history by recording calls in SNOW tracking database. • Analyze calls data to proactively identify improvement opportunities. • Evaluate new technologies for potential applicability within BCG. • Displays tact, patience and the ability to handle stressful situations. • Perform other duties as assigned or required such as case team support & marketing event support Qualifications: • Institutional training in Information Technology, Computer Science, or a related field or above • Experience: 5 years or above IT support and troubleshooting experience in a sizeable firm Skills: • Proficiency in IT hardware and software troubleshooting. • Knowledge of network configurations and maintenance. • Excellent customer service and communication skills. • Ability to work independently and as part of a team.

Please submit your application via KKCompany Careers (https://www.kkcompany.com/). KKCompany Technologies Group is a leading technology group in software services. We have created the world’s first legal music streaming platform, KKBOX, and are an international software technology group focused on “multimedia technologies, digital cloud, and AI applications” as our core business to create value for the customers. The group consists of self-owned brands including KKBOX, BlendVision, and Going Cloud with enterprise customers across Asia. KKCompany Technologies has attained OpenChain ISO/IEC 5230 and ISO 27001 third-party international certification. We have over 500 employees across offices in Tokyo, Singapore, Taipei, Kaohsiung, and Hong Kong. For more information please visit our website: www.kkcompany.com and blog: blog.kkcompany.com The IT Support Engineer / IT Support Specialist is a first-line support professional, primarily responsible for IT Service Desk operations. This role involves promptly addressing user IT-related inquiries, rapidly triaging and categorizing issues for initial damage control, and determining whether escalation to second-line personnel is required. The IT Support Engineer plays a crucial role in ensuring efficient IT service delivery and user satisfaction by providing timely support for various IT issues. Responsibilities: First-line Technical Support and Problem Resolution: - Serve as the primary point of contact for internal users' IT-related issues, including quick responses to inquiries and guidance. - Address user problems concerning general device usage (e.g., laptops, mobile phones), network connectivity (wired/wireless), Wi-Fi connections, printer setup and troubleshooting, and other IT-related matters. - Provide FAQ guidance and solutions for common issues. - Perform initial problem diagnosis and resolution to minimize impact on business operations. Office and Conference Room Equipment Maintenance: - Responsible for the daily maintenance and troubleshooting of Office Automation (OA) equipment, such as scanners, photocopiers, and shredders. - Ensure that conference room audio-visual equipment, projection systems, video conferencing equipment, and other related devices are functioning correctly, and provide usage support. - Assist with the setup and testing of conference room equipment to ensure smooth meetings.  Service Desk Operations and Issue Classification - Rapidly classify, log, and track incoming IT issues. - Assess the complexity and urgency of problems and determine whether escalation to second-line (L2) or relevant IT teams is necessary. - Monitor the IT service desk's operations to ensure service requests are processed in a timely manner User Services and Communication - Provide friendly and efficient IT technical support services to enhance user satisfaction and experience. - Collect user feedback and assist in optimizing IT service processes. - Maintain the IT knowledge base of frequently asked questions to help users self-resolve issues. - Leverage AI tools (e.g., Gemini, ChatGPT) to query solutions, draft user guides, and enrich FAQ/knowledge base content for faster issue resolution. IT Asset and Basic System Maintenance - Assist in the management and maintenance of office IT equipment and applications. - Support IT-related routine checks and maintenance task. - Ensure adherence to and implementation of corporate information security policies in daily operations (e.g., account management, password handling, device compliance, data protection).

• 為 達美樂台灣資訊環境提供支援和維護。 這包括安裝、診斷、維修、維護和升級所有基礎設施、最終用戶設備和設備，以確保最佳的業務績效。 • 及時並準確地解決問題（親自、透過遠端工具、電話或Teams/LINE聊天），並在需要時提供最終用戶協助。 • 此職位需加入 7 天輪值表的一部分，包含待命(on call)部分，需要出差。 • 承接回應門市與加盟主們及辦公室人員的支援請求。 • 轉接L3相關等級問題給本地或集團相關資訊團隊 • 處理人員到離職設備及帳號交接 • 處步處理硬體和軟體問題。 • 維護和更新IT相關文件。 • 協助實施資訊科技項目。 • 培訓員工使用新技術和系統。 • 與其他團隊合作提升系統性能。 • 與門市人員，加盟主與支援辦公室員工溝通並協助排除問題 • 與廠商溝通洽談，提高資訊部對於設備後續維護跟採購管道

Job Functions: The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment. Primary Workflow: Spares management inbound and outbound the warehouse Handle quarterly stock take in Local Warehouse & Service Partner Warehouses Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc) Conduct onsite physical & logical audits for proactive sparing. Perform quarterly onsite preventive maintenance per assigned customer. Handle spare parts deliveries to FE, SeP & client. Issuance of IMR’s, POR’s Assist VCA’s & BDA’s for investigating missing parts from stock counting. Customer communication Updating TRT internal procedures Learning additional technical and non-technical skills. Sourcing Local Service Partners Sourcing Local Logistic Partner / Supplier Required Deliverables: Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares. Ensure all supported incidents or tickets are resolved within SLAs. Ensure all customer communication is prompt, professional and reliable. Ensure all commitments made to customers are met or re-scheduled with the customer’s knowledge and approval. Continuously learn additional technical and non-technical skills Escalate calls through the correct channels promptly. 24 x 7 Support Structure Comply fully with company policy to always protect the interests of TRT. Ensure local SeP is available for onsite requirements. Working with VCA team for local parts sourcing Accountabilities: Local ticket management/status monitoring and make sure they are resolved within SLAs. Warehouse inventory movement monitoring Ensure warehouse parts labelling & binning is compliant with TRT global standard Ensure procedures are properly followed when onsite Ensure on time support for spare parts Disaster Recovery: Coordination within FE / SeP team for urgent part requirement onsite Handle coordination & keep good working relationships with logistics and service partners. Coordination with known local vendors for urgent logistics sparing. Coordination with VCA, BDA & GSD division for parts needed for a call. Coordination with VCA, BDA & GSD division for inventory movement Appropriate escalation to Shift leader or Field Services Team Leader when necessary. Service Call Updates: Ensure timely updating to GSD & FE for calls requiring additional parts on-site. Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract. OH&S Work Environment: Ensure that the warehouse or technical work areas remain clean and always organized. Ensure that you adhere to ESD procedures. Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.

You will be responsible for providing first line Service Desk support to all Vishay computer and network users, assisting them with hardware and software problems via phone, email, or remote desktop, in compliance with Vishay's Global IT Policies. What you will be doing: • Problem Analysis, Resolution and Prevention • Provide 1st line technical support, answering queries via phone, email or remote desktop support to resolve hardware or software issues • Support users in the use of Vishay-standard computer equipment by providing necessary training and advice • Escalate more complex calls to the relevant IT support groups • Support new projects and enhance equipment automation **Please make sure to attach your most updated English resume along with your 104 application.

應用系統操作(operation) 第一線窗口 support (1st line support) 判斷問題、分析資料、協助測試 (user操作錯誤?/資料錯誤需更新?/程式bug?)

1. Magento 電商平台導入與維運 ．協助 Magento 官網建置專案管理與進度追蹤 ．與開發商、設計單位及內部電商／行銷團隊協作，整合 UI/UX、付款、庫存、物流等功能 ．管理網站前後台設定、測試與驗收流程 ．上線後負責系統維運、異常排除與功能優化建議 2. SAP 導入支援 ．協助 SAP 導入專案規劃與執行，包括需求訪談、流程盤點、資料轉移與系統測試 ．與 SAP 顧問合作，協調內部單位（財務、採購、庫存、門市等）需求整合 ．協助制定並優化 ERP 流程，以提升營運效率與資料一致性 ．執行 UAT 測試與用戶教育訓練，確保系統順利上線與使用 3. 跨系統整合與數據管理 ．支援 SAP 與 Magento 間的資料串接，如商品、庫存、訂單、會員等 ．管理 API／中介平台的設計與監控 ．提供關鍵報表數據支持業務決策 4. 其他 IT 支援工作 ．協助公司 IT 基礎設施的日常維運 ．管理與支援其他資訊系統專案，視公司發展需要彈性支援 ．維護與管理門市POS系統、收銀機、條碼掃描器等設備 ．協助門市與總公司之間的網路連線、VPN設定與故障排除 ．管理零售系統（如ERP、WMS、CRM）與庫存資料同步 ．提供門市第一線IT技術支援，包含硬體故障、系統操作問題等 ．協助新門市開幕之IT設備建置與系統部署 ．定期備份與監控系統運作狀況，確保營運不中斷 ．總部IT部門之間的溝通，執行總部IT政策

Kindly submit your application directly through our company website. 請直接透過我們的公司網站提交您的申請： https://www.shl-medical.com/careers/jobs-at-shl-medical/it-services-engineer 【Job Overview】 SHL Medical 正在尋找一名資訊工程師加入資訊台灣資訊團隊。資訊工程師的職責包括管理和維護 Microsoft Windows 客戶端基礎設施。此職位需與終端用戶、供應商、IT、安全部門以及業務相關方密切合作。資訊工程師將與業務用戶和系統擁有者共同計劃、提案並提供符合技術最佳實踐和公司業務目標的客戶端技術解決方案。 【Main Responsibilities】 1. Service Delivery and Process Adherence 服務交付和流程遵循 ‧ Strictly adhere to all applicable Standard Operating Procedures (SOPs) and Work Instructions (WIs) ‧ Implement and maintain IT Service Management (ITSM) best practices and Good Manufacturing Practices (GMP) ‧ 確實遵守所有適用的標準作業程序(SOP)和工作說明書(WI) ‧ 落實並執行IT服務管理(ITSM)最佳實務做法和優良製造規範(GMP) 2. Incident Management and Service Request Fulfillment事件管理和服務請求履行 ‧ Serve as the primary point of contact for the Servics, handling all incidents and service requests across the organization. ‧ Provide comprehensive IT support through multiple channels (phone, ITSM portal, walk-in) ‧ Deliver remote troubleshooting and phone-based technical consultation services ‧ Manage tickets in the ITSM system according to defined Service Level Agreements (SLAs) ‧ Assess the nature, impact, and urgency of incidents, escalating to Level 2 (L2), Level 3 (L3) support, or Subject Matter Experts (SMEs) when necessary ‧ Investigate user requirements, collaborating with L2/L3 engineers and SMEs to ensure needs are met ‧ 擔任 IT Services 第一線窗口，負責接收和處理所有事件(Incident)和服務需求(Service Request) ‧ 透過多元管道(電話、ITSM系統、現場支援)提供全方位的IT支援服務 ‧ 提供遠端故障排除和電話技術諮詢服務 ‧ 依據服務等級協議(SLA)在ITSM系統中管理工單(Ticket) ‧ 評估事件的性質、影響範圍和急迫性，必要時將問題向上升級(Escalate)至二線(L2)、三線(L3)支援或專業技術人員(SME) ‧ 調查使用者需求，與L2/L3工程師和SME合作，確保需求獲得滿足 3. Knowledge Management and Continuous Improvement知識管理和持續改進 ‧ Collaborate with SMEs to develop and update the First Level Resolution (FLR) knowledge base ‧ Strive to improve First Contact Resolution (FCR) rate and optimize problem-solving efficiency ‧ 與SME合作開發和更新第一線解決方案(FLR)知識庫 ‧ 致力提高首次聯繫解決率(FCR)，提升問題解決效率 4. IT Asset Management IT資產管理 ‧ Establish and update standards for IT equipment allocation ‧ Maintain accuracy of asset status within the ITSM system ‧ Assign IT assets based on user requirements and Work Instruction ‧ 制定和更新使用者資產使用與配發標準 ‧ 維護ITSM系統中資產狀態的正確性 ‧ 依據使用者需求和內部標準分配IT資產 5. System Maintenance and Updates系統維護和更新 ‧ Execute routine updates and maintenance for endpoints according to schedules and plans ‧ 按計畫執行終端設備(Endpoint)的例行更新和維護 【Required Skills & Qualifications】 ‧ Knowledge in Windows client performance analysis, including use of performance monitor or related tools to identify bottlenecks or resource issues ‧ A high level of autonomy in combination with a results-driven mindset ‧ Not afraid to speak English, and willing to work in a foreign company environment. ‧ 了解Windows客戶端性能分析，包括使用性能監控器或相關工具識別瓶頸或資源問題 ‧ 具有高度的自主性，並具有以結果為導向的心態 ‧ 不害怕說英文，願意在外商環境中工作

需能提供客戶相關資訊解決方案並能處理資訊問題之能力 具備良好溝通協調能力、團隊合作與主動積極特質 本職務需自備機車跑外勤(大台北地區，依實際狀況分配)，有油資補助 此職位起薪與獎金依實力決定，歡迎有實力的夥伴一起加入我們

1. Help Desk： 完整支援 Help Desk 處理各部門資通訊報修與相關作業 2. 應用軟體系統(包括但不限於以下應用軟體系統)的第一線維運作業 3. 資產管理： 有效率與正確的管理各系統 (包括但不限於AD/POS/ERP/Microsoft訂閱項目/User VPN/NVR/Adobe/事務機…) 4. 教育訓練：軟硬體設備的操作教育訓練 5. 其他主管交辦事項

• Prototype Build Request & PCB order management from input to completion. • Responsibilities include enter order in SAP, check accuracy, update, monitor order status & tracking to ensure process efficiency. • Keep track of all shipments and related documents. Focus on data accuracy and attention to details. • Order fulfillment process management. • Collaborate with cross-functional teams to improve our process efficiency. • Support the end-to-end materials planning management for new product introductions (NPI) from initial concept to production launch. • Ensure material readiness to support program achievements. • Proactively address material shortages, lead times, and supplier constraints to mitigate supply chain risks. • Establish and monitor critical metrics, using digital dashboards for real-time tracking of materials readiness and supply versus demand performance. • Regularly provide leadership team with project status reports. 2 shifts: 8 AM–5 PM and 3 PM–12 AM

1. 精通多AD網域(含AAD)/Exchange(跨國)管理維護與故障排除。 2. Exchange Server (混合雲)維護管理。 3. Exchange 2016 ~2019主機維護管理 4. Trend Micro Enterprise Anti-Virus 11 Total Solution 5. Vmware ESXi 6以上 管理維護經驗 (含HP Simplivity管理) 6. Storage管理 EMC /Netapp 及各類儲存設備管理。 7. Firewall CheckPoint/Palo Alto/Juniper Router /SDWAN及其它思科網路設備管理 8. PC Windows 10以上 Client Helpdesk 9. 年度各項專案執行。 10. 年度異地演練計畫執行 11. ISMS制度實施。 12. 具Azure 雲端APP管理經驗。

誠品致力於打造結合文化、閱讀與生活的全通路生態圈，透過數位創新提升顧客體驗，實現線上與線下服務的無縫整合。 資訊暨商業應用創新處（ICI）負責誠品各類資訊系統的管理與維運，並專注於全通路服務的技術開發、數據分析、雲端技術與 AI 應用，致力於打造創新高效的數位解決方案。我們的目標是實現數據驅動決策、自動化流程與跨通路無縫連結，推動企業數位轉型。如果您對資訊技術充滿熱情，誠心邀請您投遞此職務，加入 ICI，與我們一同解鎖潛力、編碼未來，穩健前行。 【工作任務】 　1.使用者個人電腦軟、硬體設備、安裝與使用問題排除 　2.POS設定/刷卡機/停車折抵機管理 　3.協助資訊與弱電機房、各管道間之設備維護 　4.使用者各系統、電子郵件之帳號管理與設定 　5.處理各營運現場系統狀況排除(PMS、POS、業務系統、GDS) 　6.處理各後勤系統狀況排除(服務、財務、人資、進銷存、計費系統) 　7.執行與維護 Website、網域、應用系統之管理 　8.執行網路偵測與病毒防治 　9.執行資訊部相關規範建檔與管理

【職位亮點】 加入國際知名時尚運動品牌 IT 團隊，參與零售數位轉型專案。此角色將負責連結總部 IT 戰略與台灣零售營運，從基礎架構到 ERP/CRM/SAP 系統導入，皆能發揮專業並與跨國 IT 團隊密切協作。 ~ 台北信義區（近101/世貿站） 【工作內容】 主導台灣分公司 IT 專案，涵蓋 SAP 等核心零售系統導入與優化 規劃與維護總部—分公司—門市之網路與 VPN 架構，確保營運穩定 負責資料串接與流程自動化（商品、庫存、訂單、會員） 定期進行系統監控、備份及資訊安全措施，確保營運不中斷 與跨國 IT 團隊、外部顧問及內部財務/採購/營運部門協作，推動數位化專案落地 【條件需求】 具 5 年以上 IT 或系統導入相關經驗 熟悉 ERP 或零售相關系統（如 SAP，POS） 具跨部門協調與專案推動能力，能獨立解決問題 具資料庫（MySQL、MSSQL）或 API 串接經驗佳 【你將獲得】 參與跨國零售數位轉型，累積國際專案經驗 國際時尚品牌員購優惠與完善福利 【福利制度】 保險類：勞保、健保、團保 休閒類：員工活動 制度類：員工制服、績效獎金、完整教育訓練、升遷管道順暢 請/休假制度：週休二日、特休假、家庭照顧假、女性同仁生理假 其他：員工健康檢查、員購優惠、中秋禮金、端午禮金 【除了104，您也可以這樣聯係】 email履歷至 → erica.lim@adecco.com 也歡迎加 官方LINE @722ycljq，留言并且提供履歷，會有專業的人員與您進行聯係！

1.具備系統網路實務經驗3年以上。 2.熟悉網路設備、伺服器設備、儲存設備規劃建置實務。 3.熟悉 Windows及Linux作業系統，具備伺服器、儲存設備主機、弱點修補等維運經驗。 4.熟悉虛擬化系統、網路(或儲存、伺服器系統)之規劃與建置管理。 5.具備系統網路相關證照者(如：CCNA、CCIE)尤佳。 6.具備溝通協調能力。

1. 日常IT軟、硬體設備管理。 2. 伺服器管理和網路/防火牆/VPN維護。 3. 需協助電子商務部門的活動。 4. 台灣多個櫃位地點的POS、ERP、CRM等專案實施和系統支援。 5. 與跨國 IT 團隊合作進行專案管理與執行。 6. 就所有集團計畫、協議和系統實施與新加坡 IT 主管回報。

【職責範圍 Areas of responsibility】 根據團隊的要求，履行與網路運營相關的日常任務，旨在確保生產環境的穩定性、完整性和高效運作。 Perform daily basis network operation related tasks according to team manager's request in objective of ensure the stability, integrity and efficienton in production enviroment. 【職位要求 Requirements 】 - 負責系統運營和維護 - 即時故障排除 - 具備CDN基礎知識 - 具備設置監控的技能 - 良好的跨部門協作能力，推動項目順利進行。 - 深入研究並熟悉OSI的7層架構 - 願意配合輪班 - Infrastructure Maintenance - Immediately troubleshoot with unexpected issue - Basic knowledge towards CDN - Advance skillset setup monitoring - Able to coordinate with multiple BU - Able to zoom in Layer 7 application issue - Open to rotating shifts.

1.負責實體伺服器/虛擬機建置、維運管理及監控。 2.行內私有雲虛擬化雲端平台資料中心(Hyper-V、Vmware)高可用架構建置與維運。 3.有微軟相關系統(AD,Exchange,System Center,Cluster,CA..)建置與維運經驗佳。 4.協助各專案系統規劃與建置。 5.協助異常事件判斷及問題排除、系統日常維運、例行性安全維護及備份等經驗。

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