【休閒中心】接待員 Activity Attendant

1. 向客人提供及時、高效和禮貌的服務。樂於幫助客人，並按照客人要求陪同其到達酒店內指定地點。 2. 按照既定次序和清潔標準來維護健身俱樂部設施。向主管彙報維修和保養問題。定期視察游泳池，確保其達到清潔標準。 3. 熟悉酒店的所有設施、活動、設備、服務及相關資訊，以便向客人提供準確資訊並進行推銷。 4. 確保充分供應客人的用品、毛巾等。遵守酒店關於泳池毛巾的發放和回收的工作程序。 6. 提供休閒設施相關安全說明與指導。 7. 按照作業流程將費用計入房間帳單。 8. 遵守酒店的各項規章制度、政策和工作程序。遵守規定的衛生和個人儀容標準。 Operations & Guest Services Provides prompt, efficient, and courteous service to guests, members, and visitors. Maintains Health Club facilities to set standards of order and cleanliness. Familiarizes self with hotel facilities and activities to provide accurate information and promote services. Ensures ample supply of guest amenities, towels, and linen. Conducts activities and services for guests while providing instruction and safety reminders. Applies correct charges and posts to room bills according to procedure. Maintenance & Compliance Reports repairs and maintenance problems to the supervisor, follows hotel procedures for pool towel issue and retrieval. Conducts regular inspections of pool grounds to ensure cleanliness standards. Abides by hotel rules, regulations, policies, and procedures. Adheres to specified hygiene and personal appearance standards. Communication & Support Liaises with interfacing departments (e.g., Laundry, Housekeeping, Engineering) to provide excellent service. Attends scheduled training and actively participates in employee activities. Accountability This position reports directly to the Recreation Supervisor. The Recreation Receptionist is responsible for delivering excellent service to guests, members, and visitors within the leisure facilities. This role ensures the cleanliness and safety of the facilities, provides accurate information, and supports the overall guest experience by adhering to hotel standards and procedures.