Quality - Quality Engineer (觀音)

This position is accountable for the following end results: 1. Quality system management  Establish quality objectives for responsible plant.  Maintain ISO 9001 quality management system and QA documents  Attend quality meeting (Quality team bi-weekly meeting, PG Quality monthly meeting, MRM).  Execute QMS internal audit and third-party audit (ISO9001 certification) for PG.  Lead and supervise the Complaint and Non-Conformance with proper resolution. 2. Product spec and manufacturing process data management.  Generate SPC/CPK report and review SPC performance for package gas operational sites.  Maintain PG customer specific request in related system and share site folder.  Meet electronic customer requirements (such as e-COA, periodic SPC report, etc.) and maintain Fashion SPC system 3. Conduct Continuous improvement (CI)  Coordinate the quality issues with cross-functional team to conduct continuous improvement.  Participate the quality control circle (QCC) activity. 4. Customer Service  Reduce the customer complaints and non-conformance cases with good solution and facilitate the effective prevention improvement with responsible teams.  Collaborate with the marketing and CI teams to develop the planning in accordance with the customer royalty survey, and support sales activities to secure the customers.  Coordinate internal departments to fill out questionnaire/checklist and prepare material submitting and track audit finding improvement.  Attend the periodical review meeting and provide monthly report to customers.  Comply with the global customer survey procedure to response the customer survey and questionnaire.  Issue internal change notice and customer PCN/SCN for site change plan. 5. Supplier Management  Monitor supplier performance, conduct quality assessments and supplier audit  Support new supplier qualification and on boarding by reviewing quality system and process control  Investigate non-conformance and respond to supplier-related quality issue as well as provide technical perspectives to solve abnormalities