E-commerce Operations Specialist/Manager

★｜About the Role： We are seeking an experienced and strategic E-commerce Operations Specialist/Manager to lead our e-commerce operations in the home furnishings space. We are a fast-growing, innovative company specializing in window blinds and shades, selling through Amazon, Walmart, and other leading e-commerce platforms. Our mission is to provide customers with stylish, high-quality, and easy-to-install window solutions at competitive prices. ★｜In this role, you will •｜Own and manage day-to-day operations of e-commerce stores, including product listing, inventory sync, order fulfillment, and customer support •｜Optimize product listings, ensuring clear descriptions, accurate customization options. Work with Ads and marketing team on high-quality visuals, and effective SEO •｜Oversee product configuration complexity (e.g., size, color, mount types, motorization) and ensure accurate data flows across systems •｜Manage inventory visibility across warehouses, FBA, and drop-ship partners to reduce lead times and improve delivery accuracy •｜Monitor account health and performance, ensuring compliance and timely resolution of issues (e.g., listing suppression, policy flags) •｜Work across the teams to plan and execute promotional strategies and advertising campaigns •｜Analyze sales data, margins, and customer feedback to improve conversion rates and reduce returns •｜Collaborate with product development and manufacturing to align operations with new launches and seasonal planning •｜Lead and develop SOPs for fulfillment, order routing, custom order handling, and customer service workflows •｜Evaluate and implement tools or automations to streamline operations and improve efficiency ★｜Qualification •｜5+ years of experience in e-commerce operations with a focus on Walmart, Amazon or Shopify •｜Industry experience in home furnishings, home décor, or made-to-order products strongly preferred •｜Strong knowledge of Walmart Fulfillment Service (WFS), Amazon Seller Central (FBA & FBM), or Shopify Admin, and third-party integrations •｜Excellent organizational skills and experience managing high-SKU catalogs with variant complexity •｜Data-driven mindset with proficiency in Excel/Google Sheets •｜Proven ability to manage cross-functional teams and vendors (e.g., 3PLs, listing specialists, ad agencies) ★｜Team Culture – Together as a team We’re a lean, fast-moving team building a brand from the ground up. Here, you’ll experience: Real creative freedom – We want bold ideas, not just flawless execution. Zero-to-one ownership – Be part of shaping a brand’s origin story, not just managing it. Speak up and stand out – We thrive on brainstorming, whether it’s wild concepts or pixel-perfect tweaks.