Database Manager (Salesforce) - Mat Cover, Fixed Term

INTERESTED APPLICANTS MUST APPLY HERE: https://apply.workable.com/faria/j/AC2243724E/apply/ We are seeking a highly motivated and experienced CRM Database Manager (Salesforce implementation focus). This role is crucial for maintaining the integrity, accuracy, and consistency of our customer data within our CRM system, with a particular focus on the management of data during our ongoing implementation of Salesforce. The ideal candidate will be a data-driven individual with a strong understanding of CRM principles, data migration best practices, and experience working with both legacy CRM systems and Salesforce. You will play a vital role in ensuring the continued success of our Salesforce implementation by meticulously planning and executing data migration, data cleansing, and data validation processes. KEY RESPONSIBILITIES 1. CRM Data Management & Governance: - Establish and maintain data quality standards and procedures within Salesforce. - Develop and implement data governance policies to ensure data accuracy, consistency, and security. - Monitor data quality metrics and identify areas for improvement. - Perform data cleansing and deduplication activities to maintain a clean and accurate database. - Develop and maintain data dictionaries and data flow diagrams. 2. CRM System Administration: - Assist with Salesforce configuration and customization to support data management requirements. - Manage user access and permissions within Salesforce. - Troubleshoot data-related issues and provide support to users. - Stay up-to-date on Salesforce best practices and emerging technologies. 3. Reporting & Analysis: - Develop and maintain reports and dashboards to track data quality and performance metrics. - Analyze data to identify trends and insights that can inform business decisions. - Provide data-driven recommendations for improving data quality and efficiency. 4. Communication & Collaboration: - Demonstrate excellent communication skills, with fluency in English, to facilitate effective collaboration across different teams. - Build strong relationships with cross-functional teams to ensure project goals are met. - Lead discussions with other departments on decisions that impact data strategy. Other departments might be sales, marketing, client experience, finance, and internal products. - Act as a liaison between technical and non-technical teams to ensure a clear understanding of data requirements and processes. Benefits - PTO for vacation (12 days, increasing with tenure), sick leave, public holiday, and other life events. - Monthly health and wellness allowance - Talent development activities - Unlimited books budget - Various employee recognition programs and company-sponsored social events - Office lunch & team socials - Friendly atmosphere & team socials