HVM Service Engineer_(Hsinchu)_SMT

This position is responsible for leading service activities of SMT HVM products in Taiwan. 【Summary】 • Provide quality technical support including Preventive Maintenance, repairs and installations as well as proactively problem solving. • Working closely with HQ R&D team for technical escalation and service • Customer interface of technical communication and manage customer satisfaction. 【Main Task】 • Install the tool in ZEISS Innovation Center and be the service owner to support App & HQ RD on the tool performance demonstration • Install the tool at customer site and provide quality service to maintain tool availability. • Technical escalation owner to HQ for tool down, performance issue and customer wish. • Technical contact window of customer and manage the communication. • Co-work and support HQ on service related documents and procedures. • Support Software and Application activities • Train field service engineers. 【Specific Duties】 • Ensure the tool installation success within defined cycle time. • Ensure effective communication and escalation for problem solving. • Create and maintain the database of service lesson learnt and BKM. • Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills. • On-call duty for the response to customer's tool down escalation.