[Solutions Business] Senior Service Business Operations Specialist

We are seeking a detail-oriented and well-organized Service Business Operations - Senior Specialist to join our Business Operations team. In this role, you will support and assist cross teams i.e., Solution Program Managers, regional PMs, Legal, Finance, and Engineering to ensure accurate and efficient monthly billing execution, assist in streamlining quotation logic, and help maintain operational workflows that support our enterprise delivery. You will play a critical role in ensuring billing accuracy, financial process alignment, quotation sanity-checks, 3rd party service contractual management, and stakeholder accountability, helping the business run with greater efficiency, transparency, and profitability. Performance indicators for this role will include billing accuracy and timeliness, implementation of process support and cross-functional collaboration feedback. Responsibilities: Billing & Invoicing Ownership - Manage Enterprise customer’s regular/monthly billing statements and invoices in collaboration with Solution Program Managers, regional PMs, Legal, Finance, and Engineering teams (i,e., Telecom, cable companies, OTT service providers, etc) - Ensure billing accuracy, completeness, and timely submission in line with service contracts and delivery milestones. - Billing delivery on a fixed schedule, typically within the first 3 calendar days of each month. As such, statement preparation may occasionally require work on weekends or holidays, depending on how the calendar aligns. - This role requires a high level of discipline, accountability, and attention to due dates, to ensure accuracy and timeliness to ensure revenue operations and customer trust. - Collect and validate input from multiple teams (traffic reports, usage data, etc) to produce billing documentation aligned with contract terms and service status. - Ensure proper financial documentation, audit readiness, and operational compliance across billing and quoting workflows. Billing scope typically covers streaming traffic, platform maintenance fees, and licensing charges. Third-Party Software Contract Management - Assist in tracking and organizing third-party software contractual terms for service integration. - Coordinate internal approvals, documentation, and contract tracking for software tools or external vendors. Experience with tools such as Google Sheets, ERP systems, Tableau, Looker, Notion, or Jira is highly preferred. Operational Process Optimization - Assist in recording and updating workflows related to billing, quoting, and contract approval across Solution Program Managers, regional PMs, Legal, Finance, and Engineering teams. - Help identify automation opportunities via AI tools to optimize manual tasks efficiency. - Create and maintain SOPs, documentation, and process training materials for recurring business operations tasks Financial & Quotation Operations Support - Assist in reviewing and maintaining internal quotation templates and pricing logic to ensure market fit, profitability, and consistency. - Collaborate with Solution Program Managers and Sales to perform commercial validation on new development quotations and pricing assumptions. - Provide basic feedback into pricing tier structures, bundled service logic, and margin opportunities. Ensure quotation standards are aligned with service offerings, delivery expectations, and operational realities. Stakeholder Collaboration - Key coordination point between cross teams i.e., Solution Program Managers, regional PMs, Legal, Finance, and Engineering teams for billing and commercial operations - Proactively follow up to gather data, validate inputs, and ensure delivery of accurate outputs across business units Program Support Flexibility: - Support Solution Program Managers in regular operational tasks (e.g., project documentation, status tracking, cost validation) to ensure smooth customer engagement and delivery continuity