Service Director

What we are looking for We’re looking for a Service Director who is a self-starter, has a positive attitude, is a team player, and can support and manage FSEs and our systems at our customer sites in a professional manner and focuses on all service’s business aspects. Planning and overseeing new initiatives, research and developing new opportunities, increasing value to the customers, attending customer’s meetings. Work closely with the account, sales team and service teams and HQ service managers. What you will be doing • Customer Insight & Planning: Interpret client needs into efficient team action plans. • Technical Leadership: Guide the team as the key technical expert. • Workflow Implementation: Enforce advanced operational methods and standards. • Project Engagement: Involve in all project phases from Evaluation to Acceptance. • Flexible Task Management: Handle diverse tasks and resource sharing as needed. • Escalation Management: Lead and coordinate site operations and escalations. • Technical Liaison: Ensure resolution of technical issues in collaboration with Service and PD teams. • Knowledge Management: Oversee knowledge sharing and collaboration at the site. • Business Development: Drive new business opportunities and support technical pre-sales. • Service Operations: Manage and own required procedures for quotes, orders, deliveries and any related activities to execute service requests. Managing the service coordinator team and support all accounts with the required processes aligned with the company policies. • Opportunity Identification: Identify and engage new business prospects. • Team Support: Backup engineers and ensure continuous service delivery. • Performance Monitoring: Monitor team training, reports, and inventory status. • Sales Support: Provide information and support for sales activities.