Sr. Applications Engineer (新竹)Auto(New Headcount)

What you will do: Own Our Customers' Automation Technical Experience and Become Their Trusted Advisor • You will build strong relationships with your customers, gaining their confidence to become their trusted advisor for automation. • You will significantly enhance your customers’ automation technical experience with Brooks Automation through face-to-face contact, supporting customer visits and Technical Review Meetings (TRMs). You will add value to your communication with our business units through your in-depth knowledge of the customer and their challenges. Gather Intelligence • You will grow a deep understanding of what our customers are doing, their applications, and markets, and how they add value to the Semiconductor industry. • You will discover your customers challenging high value problems and contribute to their solution by proposing Brooks Automation products and producing detailed specification documents. • You will share your insights, customers’ needs and roadmaps, with key stakeholders within the business. This will culminate in Brooks Automation winning new business. Customer Design Reviews • You will prepare and present design reviews to our customers, so they have a clear understanding of the technical scope that we provide. Regional Engineering • You will become an expert with our products’ use-cases, e.g., atmospheric wafer handling systems & loadports, vacuum robots & wafer handling systems, underlying motion controls & software, to provide pre-sales technical support to our customers and account teams. • You will work objectively as a team member to quickly respond to customer needs, answering questions from customers about all aspects of our products. • You will enhance your customers’ technical experience with rapid provision of local engineering capabilities. Lead on-site evaluations, Develop and lead demonstrations to win opportunities, Lead First-Of-Kind integrations, Optimisation of Customers' Equipment Performance • Lead product first-article integrations at customer sites as well as directly working on the products: o Assist with Design & Verification Testing (DVT) and Acceptance Test (ATPs) o Develop and deliver product feature and performance demonstrations to win opportunities o Lead on-site product evaluations o Optime performance of customers’ equipment o Assist business unit engineering teams with their customer escalations, using your knowledge of the customers use-case. o Debug complex issues with the Field Service staff o Attend & present at trade shows and seminars • Expectation of spending significant amount of time at key customer sites What you will bring: • Bachelor’s degree in engineering, or equivalent experience. • Minimum 5-years’ experience in a fast-paced customer-facing technical role. • Experience with Mechatronic systems/robotic automation/semiconductor industry/machine tending automation/ semiconductor processes • Experience in 2D CAD. Ability to read technical documents and drawings, comprehend design intent, and understand operational functionality at the part, assembly, and system level. • Able to work through problems systematically and document the analysis and recommendations. • Self-driven, not requiring close supervision and willingness to go beyond baseline requirements. • Fast individual learner, a great teammate, have a “can-do, no fear” mentality, and willing to roll up their sleeves to help a colleague or customer. • Has patience and can connect with diverse individuals. Able to work through problems systematically and document the findings • Strong commitment to goals and team-first attitude • Able to travel regionally and internationally as required. Able to enter the US.