NL-【Leadership | B2B | US company】Operation Manager

Responsibilities | Leadership & Team Management • Lead and develop cross-functional teams in supply chain and customer service to • achieve operational excellence. • Set clear goals, provide coaching, and foster a high-performance, collaborative culture. • Act as a key decision-maker to resolve escalated issues and ensure smooth daily operations. Supply Chain Management • Oversee procurement, supplier management, inventory control, and logistics to ensure on-time and cost-effective delivery. • Optimize supply chain processes using ERP/MRP systems and key performance metrics. • Align supply chain strategies with business goals in collaboration with sales, engineering, and other departments. Customer Service Management • Manage customer service operations to deliver timely, accurate, and professional support. • Monitor service performance (e.g., response time, resolution rate, customer satisfaction) and drive continuous improvement. • Strengthen client relationships by ensuring effective communication and issue resolution. Requirements | • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field. • 10 +years of experience in operations, with at least 5 years in a leadership role managing both supply chain and customer service functions. • Proven B2B operations experience in supply chain and customer service, preferably within an industrial or manufacturing environment. • Strong people management skills with proven ability to inspire, coach, and retain high-performing teams. • Experience in global supply chain operations, 3PL management, and customer service performance improvement. • Proficiency in ERP/MRP systems and customer service management tools. • Excellent problem-solving, communication, and collaboration skills, with fluency in English and Chinese.