IT & Controls Service Engineer

Job purpose Deliver technical service to customers in the region, maintain and develop customer satisfaction by continual improvement of system performance. Maintain and improve hardware, software, and controls on site. Scope Evaluation system performance and continual improvement Troubleshooting and problem solving Preventive maintenance and corrective maintenance Qualification and abilities In the position of Site IT & Controls Engineer you’ll make an important contribution to the goal of achieving the highest possible customer satisfaction, focusing on the continuity of customers’ processes. That means you’ll need an enthusiastic and proactive attitude and a flexible working approach. University degree major in automation, control engineering or mechatronics with at least 3 to 5 years relevant working experience Excellent reading, written and oral skills in English language Knowledge of controls (including PLC/industrial PCs), electrical/mechanical systems and networks related automated baggage handling systems or material handling system Responsibilities You will be responsible for ensuring that the preventive maintenance of our ASRS system or material handling systems is carried out properly, as agreed in the maintenance contracts with customers. you’ll be responsible for solving them on your own initiative. Solve electrical automation controls issues Carry out preventive and corrective maintenance on site The first service desk in local work with global service desk Evaluation and improvement system performance Initiate and execute improvement actions Analysis of issues and process follow up improvement actions Communicate with internal and customer to implement changes Offers professional arguments as the basis for making choices and for convincing the people concerned. Improvement of work processes calls for attention continuously. List of key activities Prepare & execute service visits Report service visits and make recommendations Advise and perform optimizations for systems Participate in the development of new products and thereby express the vision of service Analyze the performance of systems Monitor the quality of the service process and make improvements Develop service support tools & resources Solve problems The first service contact to response technical clarification Fault finding and diagnose for system hardware and control system Build and/or change system hardware and software configuration Preventive and corrective maintenance in automation control system Additional info/ skills Good communication skill Result orientation Appropriate Conduct Customer-orientation/ Service Provision Decisiveness Discipline Evaluating/Judgement Safety Awareness Self-confidence/ Independence Stress Resistance Work pattern Nighttime/Daytime including stand by Differentiator Set priorities, distributes work, follow up progress and quality. Methodologically analyzing and improving mid set Works systematically Improves own working methods Work under pressure