Account Representative 客戶服務代表 ★跨國經驗｜多元專業★

【Position Summary】 Account Representative is responsible for inquiry response, order management and analysis, shipment arrangement, claim process, etc. for worldwide customers and factories. He/she also provides the necessary support (customer visit / training) to sales team and Sr Account Representative(s) and Supervisor for better business service to customers and factories. The Account(s) he/she would be assigned are typically difficulty or complex. 【Position Responsibilities】 • Responsible for all phases of customer order operations including order entry, order confirmation, order revision, pull-in or push-out adjustment, payment and shipment arrangement. • Work independently on processing complex orders from customers and resolving order/delivery issues. • Acting as liaison between customers, production, and sales team to resolve issues. • Tracking and ensuring that systems are updated with the latest information on product shortage, expected delivery date, and price change, etc. • Analyzing and summarizing order reports to sales team or the management to support business decision making. • Drive result by working with the internal cross functional teams including planning, purchasing, production, finance, and shipping to make sure customer orders are planned, executed, and shipped on time. • Review and coordinate claim cases from customers. • Use of customer portals if required. • Provide response to inquiry from factories in a timely manner. • Support sales team for coordinating customer activities or customer visits in Taiwan if needed. • Provide sales team with situational awareness regarding all aspects of customer activities. • Special assignments from supervisor or manager depending on business status.