Key Account Control Tower_Expat position

It's an expatriate position to Germany. The 1st year, you will work at Morrison Express Group (MEC) TWN under Sales Dept., then you will transfer to Germany and report to Regional Key Account Manager. In this position you are the contact person for Morrisons Key Account Customer(s) and Network. You are part of the global control tower and need to work in a team, but also need to be able to work independently and proactively. You are first point of contact in case of questions, requests and issues related to operational activities in the region. 1. Be the first point of operational contact for assigned Key Account(s). • Closely follow-up on shipments (air, ocean, logistics) for the Key Account(s). • Pro-actively handle internal and external operational communication between Morrison stations and the Key Account(s). • Build towards a trusted advisory position to the Key Account(s). • Ensure a quality operation from Morrison and Morrison agents in the region. • Respond to operational questions, request and issued related to these accounts. 2. Identify commercial business opportunities and transfer such leads to the Key Account Manager. 3. Monitor, Maintain, Consolidate shipment data for the Key Account. 4. Work on continuous improvement of operational and financial processes. • Make sure SOP’s are up-to-date and requirements are met by all stakeholders. • Identify Potential risk in the supply chain and consult with Morrison and customer to minimize this risk. • Monitor timely and correct invoicing of Morrison’s regional activities. 5. Proactively execute and monitor shipments based on Service Level Agreements. 6. Ensure that data quality is at high levels and prepare various reports for the Key Account to support decision making and QBR’s. 7. Prepare timely daily reports for Key Accounts in line with SOP. 8. Monitor timely & correct invoicing of MEC’s regional activities. --------------------------------- Qualifications: --------------------------------- ◼︎ Bachelor's degree or higher and 2+ years of experience in freight forwarding ◼︎ MUST fluent in Mandarin Chinese, English and German. ◼︎ Excellent communication, interpersonal, and project management skills. ◼︎ Knowledge of air freight procurement would be a plus