Insights & Analytics Manager

Job Summary At Aiello, we are on a mission to become the AI leader in the hospitality industry, redefining how hotels understand and engage with their guests through intelligent, data-driven experiences. As the Insights & Analytics Manager, you will be the owner of Aiello’s data insight capability — shaping how the company transforms data into strategic intelligence that drives decisions, innovation, and growth. You will lead the full insight process — from defining the right methodologies and ensuring reliable data flow (including ETL oversight), to uncovering patterns that reveal how both our hotel partners and their guests interact with Aiello’s AI solutions. Your role goes beyond reporting numbers — you’ll turn complex data into clear, actionable insights that influence product direction, marketing strategies, and executive decisions. By connecting hotel operations with guest behavior through data, you’ll help Aiello continuously refine its products, deliver measurable ROI, and strengthen our leadership in the hospitality AI space. Key Responsibilities 1. Lead the end-to-end data insight process, defining methodologies, overseeing ETL pipelines, and ensuring data quality and reliability. 2. Design and maintain standardized dashboards and report templates, enabling consistent and efficient insight reporting across teams. 3. Perform in-depth data analysis and ad-hoc research to generate actionable insights that drive product optimization and marketing effectiveness. 4. Measure the business impact of key initiatives and track performance metrics to ensure insights translate into tangible results. 5. Collaborate cross-functionally with product, marketing, and operations teams to collect, interpret, and visualize data for better business decisions. 6. Leverage product usage and customer data to demonstrate ROI, highlight success stories, and uncover new business opportunities. 7. Translate complex analyses into clear narratives, presenting key findings and strategic recommendations through reports and presentations.