1. RESPONSIBILITIES:
• Provide software support and assistance to customers and conduct evaluation to find solutions to customers' modification requests for existing machines.
• Work in close collaboration with Product Marketing Management (PMM) team to ensure strategic business objectives are met.
• Generate the machine software application and guarantee stability and compliance to customers' specifications.
• Provide onsite customer support in solving machine software issue.
• Test and qualify software to ensure quality machine software both internally and at customer site.
• Work closely with other engineering groups to evaluate the interface between hardware and software and the operational and performance requirements of the overall system.
• Support and train customers and service engineers on machine software feature.
• Any other ad-hoc assignments within the scope of main objectives.
2. ESSENTIAL QUALITY EXPECTATIONS:
• Proactively identify opportunities for improvement.
• Seek for continuous improvement in own job processes.
• Provide accurate reporting.
3. AUTHORITY:
• Authorized to Cohu MY Software Engineering source code and documents that is needed to fulfil the objectives and responsibilities.
• Authorized to discuss technical solution with customer directly and feedback to related department.
Please also apply here: https://careers.lamresearch.com/careers/job/1099540139828
The candidate will be part of the Lam CSBG, as an IT engineer of the Fab Integrated Technology Services (FITS) team, responsible for global and regional fab IT and Security technology delivery, deployment and operation. The FITS team is a group of talented IT professionals with diverse skillsets & experiences, lending to many learning opportunities from working cross functional with other Lam departments (Product, Customer Services, Operation etc.), and will be interfacing with Lam customers at fab sites. The IT engineer is responsible for providing technical assistance and guidance to deploy and support Lam Advance Services products infrastructure at Lam customer Fabs or Lam regional offices, from early in product development to high volume deployment. The IT engineer will be the technical liaison between Lam stakeholders (account team, engineering, productivity, product management) and customer IT teams as needed.