1.Account Management: Key customer accounts, primarily focused on lithography bulk chemicals and photoresist products, acting as the main liaison for all related sales and support activities.
2.Customer Relationship Building: Develop and maintain strong, trust-based relationships with strategic clients, ensuring high levels of customer satisfaction and long-term business partnerships.
3.Project Planning & Execution: Lead the planning, scheduling, and execution of customer projects to achieve sales targets and drive growth, while identifying and pursuing new business opportunities.
4.Customer Support & Issue Resolution: Provide timely solutions to customer inquiries and concerns, ensuring prompt resolution of issues and maintaining service excellence.
5.Cross-functional Collaboration: Work closely with internal teams including marketing, quality, and customer support to coordinate seamless delivery of products and services.
6.Market Intelligence: Monitor industry trends, market developments, and competitor movements to identify risks and opportunities, supporting proactive decision-making and strategic planning.
• Responsible for the sales revenue numbers for the assigned accounts
• Strong focus and initiative to identify develop new growth opportunities and effectively convert new opportunities into sales.
• Development of Key Account Plan for effective account strategies formulation, resources allocation and strategies implementation.
• Ensure high level of customer focus to achieve customer satisfaction and organizational alignment.
• Effective communication with the global commercial team and other functional supporting teams to secure resources to execute sales strategies.
• Maintain a solid pipeline of growth opportunities and ensure timely update to the Qual. Tracker process.
• 客戶關係維持,服務客戶並掌握客戶需求
• 與客戶建立長期夥伴關係,以達成營業目標
• 配合公司產品銷售計劃,執行銷售要求
• 協調客戶需求與內部資源安排
• 潛在客戶開發
• 客訴問題及客戶技術問題協助處理