救生員負責提供文華東方般卓越的優質服務給所有的賓客、訪客及公司同仁。
The Life Guard is responsible providing the highest level of service to all guests, visitors and colleagues.
• 泳池周圍安全戒護,公共區域維護。
• 水質管理與檢測。
• 執行休閒水上活動相關事宜
• 環境區域清潔維護。
• 其他主管交辦事項。
• 須具備體育部體育署救生員執照。
泳池接待員負責泳池的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與泳池其設備的相關諮詢。
1. 維持泳池最高品質的清潔、舒適及狀態。
2. 執行泳池營業開始和結束的日常職務,包含設置、維護、收納與清潔。
3. 即時向主管回報任何待修繕的事物,確保在營業時間之前泳池皆無任何缺陷。
4. 幫助顧客了解泳池的安全使用方法。熟悉部門的標準作業流程以及酒店規範。
5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。
6. 執行泳池營業開始和結束的日常職務,包含將使用過的布巾送回洗衣房,領取乾淨的布巾,並確保其品項與數量皆正確。
7. 處理顧客的需求,並即時將任何意見或抱怨回報給主管。
8. 水上活動場所之秩序與安全檢查,預防水上意外事件的發生。
9. 救生板、救生撬等救生輔助器材予以防護救援。
10.有溺者失去知覺且停止呼吸時,進行現場急救;運動損傷進行初步處理。
11.水池清潔及水質檢測維護。
The Pool Attendant/Life Guard ensures the daily cleanliness, set-up, and maintenance of the pool area. The individual is responsible for guests' safety and attending to any inquiries about the pool facilities.
1. Maintain the highest quality of cleanliness, comfort, and condition of the swimming pool.
2. Carry out daily operations at the swimming pool, including setup, maintenance, storage, and cleaning, at the beginning and end of opening hours.
3. Report any items in need of repair to the supervisor immediately, ensuring that the pool is free of defects before opening.
4. Assist customers in understanding safe swimming pool usage. Be familiar with department standard operating procedures and hotel regulations.
5. Stay informed about the latest hotel services, events, promotions, etc.
6. Carry out daily operations in the gym/spa, including sending used towels to the laundry, picking up clean towels, and ensuring the correct quantity and items are provided.
7. Handle customer needs and report any feedback or complaints to the supervisor immediately.
8. Monitor the order and safety of water activities and prevent water accidents.
9. Provide protective rescue equipment, such as lifeguard boards and rescue sleds, for emergency situations.
10. Perform on-site first aid if a drowning victim loses consciousness and stops breathing; provide initial treatment for sports injuries.
11. Clean the pool and maintain water quality through regular testing and maintenance.
1. 負責監控泳池及周邊,維護顧客安全,防止危險行為,執行緊急救援。
2. 檢查泳池設備,例行維護清潔與水質安全。
3. 熟稔健身中心所有產品和服務,設施設備及各項促銷項目。
4. 需具備體委會認證的救生員證照。
Operations & Safety
Monitor swimming pool area and surroundings to ensure guest safety and prevent hazardous behavior; respond promptly to emergency situations and perform lifesaving procedures when necessary.
Inspect and maintain pool equipment, perform routine cleaning, and ensure proper water quality and hygiene standards are met.
Guest Services
Be fully familiar with all products, services, equipment, and promotions available at the Fitness Center. Provide accurate information and assist guests with inquiries or needs related to fitness and wellness facilities.
Training & Certification
Must hold a valid lifeguard certification issued by the Sports Administration (or an equivalent recognized authority). Maintain readiness through regular safety drills and training.
Accountability
This position reports to the Recreation. Responsible for ensuring a safe, clean, and guest-friendly environment in the pool and fitness areas at all times.
健身房教練須具備相關專業證照,負責健身房的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與健身房其設備的相關諮詢。
1. 維持健身房最高品質的清潔、舒適及狀態。
2. 執行健身器材包含設置、維護、收納與清潔。
3. 即時向主管回報任何待修繕的事物。
4. 幫助顧客了解健身器材的安全使用方法。熟悉部門的標準作業流程以及酒店規範。
5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。
6. 處理顧客的需求,並即時將任何意見或抱怨回報給主管。
7. 健身器使用之秩序與安全檢查,預防意外事件的發生
8.為顧客介紹各項健身課程方案。針對顧客的歷史紀錄、喜好或需求提出建議,並當場示範或展示樣品。
9. 創造一個積極且和諧的工作環境,並與同事們保持良好的關係。
10. 依照主管的指示參加並協助各項培訓課程。
11. 嚴格遵守各項酒店規範以及標準作業流程。
The fitness instructor must hold relevant professional certifications and be responsible for the daily cleaning and maintenance of the gym. Additionally, they are responsible for assisting with customer service, safety, and responding to any inquiries related to gym equipment.
1. Maintain the highest quality of cleanliness, comfort, and condition in the gym.
2. Handle gym equipment setup, maintenance, storage, and cleaning.
3. Report any items in need of repair to the supervisor immediately.
4. Assist customers in understanding the safe use of gym equipment. Be familiar with department standard operating procedures and hotel regulations.
5. Stay informed about the latest hotel services, events, promotions, etc.
6. Address customer needs and report any feedback or complaints to the supervisor immediately.
7. Monitor the order and safety of gym equipment usage, preventing accidents.
8. Introduce various fitness class programs to customers. Offer suggestions based on customer history, preferences, or needs, and demonstrate or showcase samples on the spot.
9. Create a positive and harmonious work environment and maintain good relationships with colleagues.
10. Attend and assist with various training courses as directed by the supervisor.
11. Strictly adhere to all hotel regulations and standard operating procedures.