1. Responsible for taking phone calls of internal and external of hotel.
2. Be an expert for hotel guests to handle guest's request and inquiries.
3. Provide hotel information, and be able to introduce hotel information to every guests.
4. Be able to make room reservation for guests when needed.
5. Confident to work through telephone and emails, with good communication skills.
6. Be able to work as multi-tasks.
Conversational of Japanese or Korean is a plus.
台北萬豪酒店 秉持著「以人為本」的精神
對大多數人而言,待客之道就是接待與服務賓客,如同歡迎他們到自己家來。但對我們而言,待客之道從熱忱邀請員工開始。只有我們的員工熱愛工作,才能得以成功。
邀請你和我們一同踏上 這趟旅程!
•確保服務能夠隨時提供給客人,並且讓客人的住宿體驗既舒適又印象深刻。
•身為行李員須具備對台北充分的了解,對所發生的時事隨時都能掌握,並且及時且親切為客人解決需求。
•需對飯店提供給客人的服務及設施有充分地認識。
•協助並完成其他職責上的任務。
•To ensure the assistance is being provided at all times to guests and their stays at the hotel are comfortable and memorable.
•To ensure that you as the Bell Person at the hotel have a comprehensive knowledge of city, and what is happening within the city at all times, and to ensure that all guest enquirers are met with prompt, informative yet friendly solution.
•To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
•To assist and carry out other duties as required and directed.
The Oriental Lounge Officer will meet and exceed guest expectations by providing efficient and courteous Oriental Lounge service in accordance with Legendary Quality Experiences.
• To provide extensive add-valued Oriental Lounge service throughout the day
• To maintain Oriental Lounge in the best condition with best ambience at all time
• To set up and maintain food and beverage items in accordance with MOHG standards and HACCP
• To provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• To arrange fulfillment of guest services by working with the Concierge, Housekeeping, PABX, Reservations and any other Departments when/as needed
• To perform any other reasonable duties as required by the Lounge Floor Manager
•每周兩次補充各樓層庫房客房內使用之消耗性備品
Replenish consumable supplies used in the warehouse rooms on each floor twice a week.
•庫存管理及訂貨
Inventory management and place purchasing order.
•月底盤點
Monthly inventory check.
•主管交辦事項
Task assigned by supervisor.