Job Summary:
Covers operations and related activities. Provides operational support to the asset management business and/or products.
Provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.). Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools. Recommending alternative products or services (e.g., warranties) as part of customer issue resolution. Perform AML/KYC monitoring.
Who we are:
With over $1.9 trillion of assets under management, Invesco is one of the world’s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life.
To support effective management of Transfer Agency (TA) operations, with a primary focus in client servicing and ensuring compliance with Anti-Money Laundering (AML) regulations. This role is responsible for maintaining service excellence, implementing company policies, and supporting risk mitigation efforts.
Key Responsibilities / Duties:
Perform daily TA operational tasks accurately and efficiently.
Support the implementation of TA team objectives, policies, and procedures.
Deliver high-quality service to clients and respond to inquiries in a timely manner.
Ensure adherence to AML policies and procedures, including transaction monitoring and client due diligence.
Adhere to operational procedures and internal controls to mitigate risk and ensure regulatory compliance.
Collaborate with internal stakeholders and external service providers to resolve issues and client inquiries.
Participate in and support ad-hoc projects and initiatives as assigned, including process improvements and system enhancements.
Work Experience / Knowledge:
Bachelor’s degree in Finance or Business area of concentration
3-5 years of relevant experience in SITE industry, with exposure to TA operations and AML practices.
Strong communication and interpersonal skills, especially in client-facing environments.
Solid understanding of AML regulations and TA operational workflows
Good organizational skills and problem-solving abilities
Good command of written and spoken English
Detail-oriented with a proactive and collaborative mindset
SITE/SICE licenses required
Our benefit policy includes but not limited to:
21 days of Annual Leave
Learning and development programs
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan
How to Apply:
Apply for the role directly here or at Invesco Careers: Careers at Invesco | APAC.
To know more about us:
About Invesco: https://www.invesco.com/corporate/en/home.html
About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html
About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html
About the Role :
Drive cross border ETF(and potential onshore ETF opportunity) and offshore fund asset inflow from covered accounts.
Maintain strong relationship with distributors.
Push opportunities for cross border ETF (and potential onshore ETF opportunity) and mutual fund asset growth.
Actively provide comprehensive service to client.
Continue to build Invesco’s relationships with key stakeholders of intermediaries to expand the book of business.
Adequately present asset class and capabilities of investment teams at the early stages of engagement.
Lead Distribution Agreement discussions.
Achieve sales and revenue targets assigned.
Achieve the agreed level of client engagement activities.
Actively market existing products include having regular conversations with various teams in the intermediaries to highlight the attractiveness and strength of Invesco products versus peers.
Support clients when they conduct peer comparison analysis.
Coordinate and lead in the organization of roadshows / RM briefings.
Address issues/challenges that clients may face with respect to selling our products to their end investors.
Work closely with cross departments (E.g. Investment, Compliance, etc.) in delivering timely response and solving issues faced by clients.
Requirement for the Role :
Bachelor's degree or higher in Economics, Business, Finance, or a related discipline.
Over 3 years of experience in intermediary sales within asset management firms or brokerage firms.
2+ years' experience in servicing ETF related businesses.
Sales, product research, or investment team experience gained from working in a high-quality financial firm selling ETFs are preferred.
Relevant client relationships a preference.
Understanding of product set – preferably ETFs, mutual funds, and mandate business.
Experience with index or index linked fund products and/or structured/derivatives products is an advantage.
Skills / Other Personal Attributes Required:
Good team player.
Always be curiosity.
Excellent verbal and written communication skills.
Good for English writing and speaking
Strong team player, who is able to collaborate credibly internally in order to leverage the Firm’s resources locally as well as globally.
Ability to conduct complex analysis and present data in a meaningful way.
Detail orientation.
Working well under pressure.
Open-minded, flexible, and willing to listen for other people’s opinions.
Interpersonal skills necessary to effectively communicate over the phone with a variety of individuals at all technical levels are required.
License / Registration / Certification:
Securities Investment Trust and Consulting Professional License
Senior Securities Specialists
Personal Insurance Representative for Foreign Currency Receipts
Personal Insurance Representative License
Qualification Examination for Securities Investment Trust and Consulting Regulations (including professional ethics rules)
Certification Test for Structured-Product Sales Personnel
Qualification Examination for the Trust Specialist
How to Apply:
Apply for the role directly here or at Invesco Careers: Careers at Invesco | APAC.
To know more about us:
About Invesco: https://www.invesco.com/corporate/en/home.html
About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html
About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html
【About DBS】
星展銀行總部位於新加坡,是亞洲最大的金融集團之一。
2023 年購入台灣花旗消費金融業務後,星展即成為台灣最大外商銀行。目前已蟬聯五年「世界最佳銀行」的獎項,以及「全球最佳數碼銀行獎 」,打破傳統金融銀行的框架,持續發展數位創新,集團文化也鼓勵員工個人發展,提供豐富的資源和福利。
目前我們正在召集一群優秀的 Taiwan Tech Talents,與我們一起成為 Best Bank for a Better World!
【您可能會想知道】
• 入職即享年假最低 14 天+1 天 Birthday Holiday (未滿一年按比例計算)
• 到職即享萬元的彈性補助金,可用於家族旅遊或多項生活津貼
• 完整培訓和新人訓練
【工作內容】
1. Perform the order placement verification for daily transaction include Subscription / Redemption / Switch
執行日常交易的下單驗證,包括申購/贖回/轉換。
2. Perform reconciliation and distribution processes for Trust product corporate actions such as dividends, mergers, and liquidations
執行信託產品公司行動(例如股息、合併和清算)的核對和分配流程。
3. Perform settlement processes verification with the upstream, including onshore and offshore settlements
與上游執行結算流程驗證,包括境內和境外結算。
4. Perform Corporation event handling including merge/split/liquidation etc.
執行公司事件處理,包括合併/分拆/清算等。
5. Prepare regulatory reporting data of FSC/TA/CBC reporting.
準備金融監督管理委員會(FSC)/信託公會(TA)/中央銀行(CBC)報告的監管報告數據。
6. Verify daily accounting entries
驗證日