1.Account Management: Key customer accounts, primarily focused on lithography bulk chemicals and photoresist products, acting as the main liaison for all related sales and support activities.
2.Customer Relationship Building: Develop and maintain strong, trust-based relationships with strategic clients, ensuring high levels of customer satisfaction and long-term business partnerships.
3.Project Planning & Execution: Lead the planning, scheduling, and execution of customer projects to achieve sales targets and drive growth, while identifying and pursuing new business opportunities.
4.Customer Support & Issue Resolution: Provide timely solutions to customer inquiries and concerns, ensuring prompt resolution of issues and maintaining service excellence.
5.Cross-functional Collaboration: Work closely with internal teams including marketing, quality, and customer support to coordinate seamless delivery of products and services.
6.Market Intelligence: Monitor industry trends, market developments, and competitor movements to identify risks and opportunities, supporting proactive decision-making and strategic planning.
1.Sales
-Support Sales in daily sales administration functions.
-Provide data and guides to help the sales and manage sales tracking tools and report on important information.
-Handle customers enquire including phone call and administer RFQs work closely with operations and agents to ensure progress on track.
-Suggest sales process improvements and stay up-to-date with new product and feature launches and ensure sales team is on board
2.Customer
-Maintain and solidify business relationships with the customers and their vendors.
-Understand customer’s needs in contract logistics and suggest corresponding solutions.
-Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
3.Operation
-Monitor the operation service quality ensure fulfil the requirement of the customers.
-Collaborate with operations to implement solutions to the customers.
-Liaise with internal and external parties to ensure smooth operations.
-Conduct customer visits when required.
4.AR monitoring
5.Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
本職位負責協助業務人員完成事前文案文件準備與事後業務之行政後勤工作,以及客戶溝通事宜等。這是一個非常重要的職位,對公司業務的順暢進展有著直接影響。本職位也有著良好的發展前景,能夠為您提供許多成長和晉升的機會。
我們正在尋找一位熱愛協助業務人員完成各項工作的業務助理。我們期待與您合作,共同成長壯大!