Responsibilities:
• Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
• Lead and motivate retail sales team to provide excellent customer service and achieve sales targets.
• Ensure operational effectiveness and efficiency in accordance with company's standards and requirements.
• Attract, develop and retain talent by creating a positive work environment and a feedback culture.
• Build customer database and maintain a good relationship with valuable customers and VIP.
職責:
• 負責日常店鋪營運,包括團隊管理、門市陳列與環境、員工培訓、庫存管理、客戶反映等。
• 帶領銷售團隊達到或超越店鋪業績目標,包括銷售業績及營業利潤。
• 維持運營效率,執行符合公司要求的標準或程序。
• 確保同事的工作體驗及提高員工的投入度,吸引、發展並留住人才。
• 透過數據分析推動有效顧客關係管理策略,並與重要客戶保持良好關係。