We are seeking a highly skilled Website & Digital Content Specialist to join our pharmaceutical company in Taiwan. This role will be responsible for managing, updating, and optimizing our global website content, ensuring accuracy, compliance, and timely execution of updates. The ideal candidate will have strong experience in biopharma or life sciences content management, excellent English proficiency, and the ability to serve as a key liaison with cross-functional teams, including our U.S. headquarters, medical/legal/regulatory (MLR) review boards, and brand planning committees.
This position goes beyond execution: the selected candidate will also contribute strategic insights on how to improve website engagement, align digital content with brand strategy, and enhance our global online presence.
<Key Responsibilities>
1.Website Content Management
• Own the process of updating and maintaining company website content (corporate, product, medical education, and brand-related pages).
• Ensure scientific and medical accuracy of all published content, with special attention to regulatory compliance.
• Coordinate urgent or time-sensitive content updates, ensuring flawless execution under tight timelines.
2.Cross-Functional Collaboration
• Act as the key owner and liaison for Medical-Legal-Regulatory (MLR) review processes, ensuring all digital content passes required approvals.
• Work closely with U.S. and Asia-based teams, bridging time zones and cultural contexts to ensure seamless communication.
• Participate in brand planning discussions, contributing recommendations on content strategy and alignment with brand goals.
3. Digital Strategy & Social Media
• Support and enhance the company’s digital presence across owned media (website, social media, corporate communications).
• Leverage social media management experience to recommend content strategies and community engagement initiatives.
• Monitor digital content performance and propose optimization opportunities.
1. Assist in performing project proposal tasks including drafting budget quotations.
2. Perform administrative management processes, including business document/ file archiving and management, payment processing, and project closure.
3.Meeting coordination and arrangements, assist in project database integration and update project-related master lists.
4. Assist in participating in biotech/medical-related exhibitions and marketing activities, collect and compile client information and conduct periodic client visits.
5. Provide business projects support and perform other tasks assigned by Supervisors.
6. SOP revised and updated by BD director's instruction.
Key Responsibilities:
Customer Relationship Management:
Building and maintaining strong, long-term relationships with Hyper/3C channel clients.
Strategic Planning:
Developing and implementing strategies tailored to each Hyper/3C clients , aligned with overall company goals.
Sales Growth:
Identifying and pursuing opportunities to increase sales and revenue within existing accounts.
Performance Monitoring:
Tracking and analyzing performance, including sales metrics, customer satisfaction, and other relevant KPIs.
Issue Resolution:
Addressing and resolving any issues or challenges faced by customers, ensuring timely and effective solutions.
Internal Collaboration:
Working closely with various internal teams (e.g., marketing, sales, product development) to ensure client needs are met and projects are delivered successfully.
Market Awareness:
Staying informed about industry trends, competitor activities, and emerging e-commerce technologies.
Reporting:
Preparing regular reports on account performance, progress, and future opportunities for internal and external stakeholders.
Contract Negotiation:
Assisting in contract negotiations and renewals with Hyper/3C key accounts.
Skills and Qualifications:
Strong communication and interpersonal skills.
Proven sales and negotiation skills.
Excellent problem-solving and conflict-resolution abilities.
Deep understanding of e-commerce platforms, digital marketing, and online sales strategies.
Ability to build and maintain strong relationships with EC platforms and internal teams.
Strong analytical and reporting skills.
Experience in account management or sales, preferably within the e-commerce industry.
PSI forecasting & management skills
AR / Finance processing