★掌舵全球旅遊運營的靈魂人物★
在 Miki Travel,我們不只是在安排旅程,而是讓世界彼此更近。
作為 OP 經理,你將是整個運營的指揮官,領航團隊,確保每一趟旅程從構思到落地都精準、流暢、充滿驚喜。
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▲ 你的使命
1. 規劃精彩行程
依據客戶需求,安排歐洲及全球旅遊目的地的行程,讓每一趟旅程都獨一無二。
Manage tour handling for European and Worldwide destinations according to client requirements.
2. 成為客戶的最佳後盾
專業解答客戶疑問,處理投訴,讓服務品質與滿意度持續提升。
Handle client inquiries and complaints professionally to enhance service quality and customer satisfaction.
3. 帶領國際團隊
管理並引導營運團隊,確保流程順暢,並與分公司經理、銷售團隊及海外辦事處緊密合作。
Lead and manage the operations team, ensuring smooth workflows and strong collaboration with Country Managers, Sales Teams, and overseas offices.
4. 培養人才
培訓與指導操作專員,打造高效率、高素質、熱情的專業團隊。
Train and mentor operations staff to build an efficient, high-quality, and motivated team.
5. 把關品質與效率
監督團隊作業成果,確保符合公司流程與標準。
Monitor team performance to ensure it meets company processes and quality standards.
6. 優化資源配置
與各管理單位合作,提升人力運用與整體運營效率。
Work with management to optimize manpower allocation and overall operational efficiency.
7. 創新與改善
主動提出新點子與優化方案,協助管理層因應市場與業務變化,並讓團隊保持最新資訊。
Propose innovative ideas and improvement plans, helping management adapt to market and business changes while keeping the team updated.
8. 成本與時間控管
監督取消期限與成本,落實成本控制並遵守 SOP。
Oversee cancellation deadlines and cost control, ensuring compliance with SOPs.
9. 系統與數據分析
操作OP System,進行資料管理與數據分析,支援決策與流程優化。
Operate the OP System for data management and analysis to support decision-making and process improvements.
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▼ 我們喜歡這樣的你
- 熱愛旅行,對細節敏銳,對品質有高要求。
- 善於溝通、協調、解決問題,能讓不同團隊高效合作。
- 具備領導力與培訓能力,懂得激勵團隊一起成長。
- 對市場趨勢有敏感度,樂於學習與分享新知。
▲ 加入我們,你會得到
與來自世界各地的同事並肩作戰的機會。
在國際旅遊業中持續成長、挑戰自我的舞台。
喜歡設計活動流程,也熱衷打造令人難忘的體驗?
擅長提案、擁有業務的敏銳度,也樂於出現在活動現場解決各種突發狀況?
我們正在尋找一位熱情活潑、想要一起打造專屬企業、團體、品牌的精彩旅程與活動回憶的MICE 業務 !!
▼如果你有以下特質,歡迎加入我們一起打造無懈可擊的旅遊體驗 ▼
◆ 喜歡與人互動、擅長溝通與提案。
Enjoys interacting with people and excels in communication and proposal-making.
◇ 對旅遊行程有熱情與想像力。
Passionate about travel and full of creative ideas for planning itineraries.
◆ 能獨立作業,也樂於跨部門協作。
Able to work independently and enjoy cross-functional collaboration.
◇ 面對變化不慌張、處理問題有彈性。
Stays calm under pressure and handles changes with flexibility.
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【Your Daily Missions|你的任務】
1️⃣ 開發企業與團體 MICE 案源(會議、獎勵旅遊、展覽與活動)
Develop and maintain B2B clients and MICE projects (Meetings, Incentives, Conferences, Exhibitions).
2️⃣ 根據客戶需求量身打造專案方案與行程建議書
Create tailored proposals, itineraries, and cost breakdowns based on client needs.
3️⃣ 整合內外部資源,協調供應商(飯店、交通、場地等)
Coordinate logistics with hotels, transportation, venues, and suppliers to ensure smooth operations.
4️⃣ 現場支援活動執行,掌控流程、處理突發狀況
On-site support for event execution; handle real-time changes and ensure seamless experience.
5️⃣ 參與行銷+腦力激盪
協助業務與行銷相關的各種提案與活動,定期與歐洲agent進行產品介紹,讓旅遊產品不只能賣,還能被看見!
Join marketing projects and present our products to agents.
About the Role
This role is in charge of making quotations, following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.
Quotations – Work with sales team closely to make sure quotations to be done correctly and properly
Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return
Daily operation works – Ensure all daily operations to be done properly
Complete assignment and reports to supervisor/operation manager
Key Responsibilities
Quotations
Gather as much group information as possible (including flight details, group purpose and possible competitions
Review itinerary as well as requested service
Make proper quotation from system by following all the information and requests.
Prepare quote sheets as well as sales sheet
Get selling prices from sales team and then send offer letter to agent
Daily operation works
New group bookings, including series and ad hoc
Push confirmation of services, including hotels and ground services
Deadline control
Revenue/budget control
Regular update of sign up pax
Communicate with agents, LPICs and HRD people whenever it needs
Cancel groups when required and follow up cancellation fee if any
Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
Change services and follow up confirmation by due time
Finalize groups and send out final document to agents
Check BIS reports and create invoices
Trouble shooting while groups are in the trip
Join weekly operation team meeting for information sharing and case study
Complete assignment and reports to supervisor/operation manager
Internal Communication
Clear, open and effective communication with Destination Management Office Operations
Collaboration with Sales teams
Price and condition negotiations with clients and Destination Management Office
To Succeed in the Role, You Should:
Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients.
Take ownership of own area of responsibility.
Highly detail orientated, able to keep deadlines and work under pressure.
Team Player, must have good interpersonal and communication skills.
Flexible and Solution driven, adaptable in uncertain conditions.
Data-driven.
Revenue focused and driven to achieve targets.
We Are Looking for a Person With:
Working Experience
2~3 years working experience of operations
At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus.
Experience of operating destination management would be advantage
Language skills
Mandarin & English: good for both in writing and speaking
What We Offer:
Interesting and variable full time office job.
Fun and supportive international team across countries.
Different training and self-development activities.
Career development possibilities.
Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
This vacancy is open for talent pool collection. We will contact you if we have proper vacancies that fit with your profile.
Job Mission
Represent manufacturing and act as gatekeeper from manufacturing to D&E function
Add value in overall manufacturing processes such as forming, machining, joining, and assembling
Job Description
Contribute to the solution of faults and takes the necessary initiatives and practical decisions to ensure zero repeat
Identify gaps and drive assigned process improvement projects and successful delivery
Initiate and drive new procedure changes and projects
Develop and maintain networks across several functional stakeholders
Prioritize works and projects based on business situation
Transfer knowledge and train colleagues on existing and newly introduced products
Education
Master degree in technical domain (e.g. electrical engineering, mechanical engineering, mechatronics)
Experience
3-5 years working experience in design engineering
Personal skills
Show responsibility for the result of work
Show proactive attitude and willing to take initiative
Drive for continuous improvement
Able to think outside of standard processes
Able to work independently
Able to co-work with different functional stakeholders
Able to demonstrate leadership skills
Able to work in a multi-disciplinary team within a high tech(proto) environment
Able to think and act within general policies across department levels
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.