【本職缺優先審核至高通官網投遞人選】請至高通官網上傳英文履歷表:https://qualcomm.wd12.myworkdayjobs.com/External/job/Taipei-TWN/Senior-Network-Engineer_3079323
【Talents who apply job through Qualcomm Career Website will be reviewed and considered as top priority】
• Collaborate with IT team members and end users effectively.
• Ability to work as part of a virtual global/regional team, navigating cultural and language differences.
• Capable of handling ambiguity and working independently with minimal supervision and guidance.
• Prepare incident reports, including detailed analysis of troubleshooting findings.
• Provide first and second level network operations support during escalations.
• Independently or collaboratively troubleshoot and resolve network-related issues, including LAN, WAN, and WLAN.
• Strong knowledge of networking technologies such as SD-WAN, QoS, DNS, LAN, and WLAN security including NAC, VLANs, VxLAN, and IPsec.
• In-depth understanding of network routing and switching technologies and protocols like OSPF and BGP.
• Knowledge of Ansible, Python, and Splunk is advantageous.
• Proficient understanding and participation in RFC processes, including documenting and resolving network-impacting changes.
• Hands-on experience with products such as Cisco, Arista, and F5 LTM is beneficial.
• Bachelor's or higher degree in Computer Science, Information Systems, or Telecommunications.
• Minimum of five years of experience in network support and administration.
• Current CCNP certification with relevant professional experience; CCIE, Cisco DevNet certification would be an advantage.
• Excellent written and verbal communication skills in English; proficiency in Mandarin is a plus.
o Design and implement LAN, WAN, VPN, SD-WAN, and cloud network architecture.
o Maintain and troubleshoot network hardware (routers, switches, firewalls, access points).
o Monitor network performance, usage, and reliability using network monitoring tools.
o Manage network security configurations including firewalls, VLANs, ACLs, and IDS/IPS systems.
o Implement and maintain network policies, procedures, and documentation.
o Support hybrid cloud networking (e.g., AWS, Azure, or GCP) and ensure secure connectivity.
Job Description:
Mandatory Skills:
Minimum 2 years of hands-on experience in Telepresence, CUCM, Voice Communications Manager, and related hardware.
Co-work with team members and willing to learn new skills.
Working as a mediator between partners and BU for defect and research-related issues.
Working in the Tech zone for creating technical documents which can be taken as a reference at the time of troubleshooting.
Working on the IC-Digitization to automate the issue detection from the logs automatically.
Certification (Mandatory) – CCNA
Optional Skills (Nice to have):
Troubleshooting Video and Voice-related issues for Telepresence Calls.
Troubleshooting and configuration on CUCM, IMP, Unity Connection, Expressways/Jabber, and Gateways.
Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CM,S and Telepresence endpoints to enable voice and video calling.
Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM, and DNS Servers.
Configuration and Troubleshooting for network telepresence Immersive and Non-Immersive devices to enable telepresence call capability.
Role and Responsibilities:
Provide phone/email consultation to independently debug product problems reported by Network customers.
Provides support on a worldwide basis.
Provide technical support to customers for Network technologies, products, and/or solutions.
You will simulate technical problems in the lab environment.
You will work closely with colleagues to achieve common goals.
The engineer will strive to achieve technical perfection and expertise.
You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Language Required - Mandarin + English
團隊管理
1.帶領並管理 3–8 人 IT Support / Help Desk 團隊,包含日常工作分配,能力培養。
2.制定並持續優化 IT Support / Help Desk 的標準作業流程 (SOP),確保服務品質與回應效率。
使用者支援與服務管理
1.負責管理公司內部使用者的 IT 支援需求(電腦、帳號、軟體、印表機、網路連線、M365 等)。
2.監督並改善處理流程,提升服務滿意度與效率。
3.推動 ITIL / Service Desk 最佳實務,建立 SLA 管理。
跨部門協作與溝通
1.與資訊基礎架構、資安、網路及應用系統團隊協作,確保整體 IT 營運穩定。
2.與各單位部門保持良好溝通,協助解決 IT/OT 支援需求。
教育訓練與知識管理
1.規劃並執行 IT 使用者訓練(資訊安全宣導、M365、系統操作等)。
2.建立並維護 FAQ / 知識庫 (Knowledge Base),提升團隊解決問題效率。
1. 服務器、虛擬機、網路設備、電腦、軟體及網路的日常維護。
Routine maintenance of servers, virtual machines, network equipment, computers, software and networks.
การบำรุงรักษาเซิร์ฟเวอร์ เครื่องเสมือน อุปกรณ์เครือข่าย คอมพิวเตอร์ ซอฟต์แวร์ และเครือข่ายเป็นประจำ
2. 負責基礎建設及集團網絡相關專案的實施。
Responsible for the implementation of infrastructure and group network related projects.
รับผิดชอบในการดำเนินโครงการที่เกี่ยวข้องกับโครงสร้างพื้นฐานและเครือข่ายกลุ่ม
3.資訊設備及MIS機房日常巡檢及保養。
Daily inspection and maintenance of information equipment and MIS rooms.
การตรวจสอบและบำรุงรักษาอุปกรณ์สารสนเทศและห้อง MIS รายวัน
4. 資訊設備及使用者的異常排除。
Troubleshoot information equipment abnormalities and solve user problems.
แก้ไขปัญหาความผิดปกติของอุปกรณ์ข้อมูลและแก้ไขปัญหาผู้ใช้
5. 協助資訊安全項目的稽核,及廠處資訊安全的政策實施。
Assist in the audit of information security projects and the implementation of factory information security policies.
ช่วยเหลือในการตรวจสอบโครงการรักษาความปลอดภัยข้อมูลและการดำเนินการตามนโยบายความปลอดภัยของข้อมูลโรงงาน
6. SOP撰寫及使用者教育訓練。
SOP writing and user education training.
การเขียน SOP และการฝึกอบรมการให้ความรู้แก่ผู้ใช้
7.主管交辦事項。
Responsible for tasks assigned by the supervisor.
รับผิดชอบงานที่ได้รับมอบหมายจากหัวหน้างาน