1. 負責客戶財務稅務需求訪談、系統方案配置及測試、客戶教育訓練等工作;
2. 能以良善的溝通技巧,有效梳理客戶需求;
3. 需外勤至客戶現場輔導上線,或遠程支援、排查客戶問題;
4. 性格穩定,能配合團隊作業 ;
5. 至少5年以上財稅及軟體行業工作經驗。
Responsibilities:
- Experience in Customer needs analysis fields, Financial Systems, Accounting.
- Implementation and support on Oracle /SAP /ERP.
- Exceed 5 years of experience in related work experience.
- Customer education and training; system Testing; management of the whole system of solution and project configuration.
- Good Team player and excellent problem-solving attitude.
We're Hiring: Gaming Support - Korean Speakers (Relocate to KL, Malaysia)
Location: Teleperformance Malaysia (Kuala Lumpur, G Tower)
Intake: September and October
Channel: Voice, Chat, Email
Salary: MYR 7000 – MYR 9000 (All-in Package)
What You'll Need:
• Diploma or Degree in any field
• English proficiency (CEFR B1+) – Check Level
• 6+ months experience in customer support preferred (not required)
• Fresh graduates in English/Communications-related fields are encouraged to apply
• Typing speed of 40 words per minute with 90% accuracy
• Proficiency in Microsoft Office and general computer use
We're Looking For:
• Native or Non- Native Korean speaker (with TOPIK 4 or above)
• Excellent communication and problem-solving skills
• Strong customer-first mindset
• Ability to remain calm, positive, and professional under pressure
• Openness to feedback and continuous learning
• Team player with critical thinking abilities
Your Responsibilities:
• Provide customer support via chat and email
• Handle inquiries, payments, and order processing
• Protect customer data and maintain privacy standards
• Escalate complex issues when necessary
• Contribute to continuous service improvement
• Participate in training sessions and meet performance goals
1. CFE manages projects by customer account basis covering global manufacturing sites to achieve customer-required business performance, such as product quality goals, shipment fulfillment targets, and to manage Customer communication for ensuring Customer satisfaction.
2. CFE is a manufacturing quality communication contact window to customer for manufacturing quality related issues and acts as a representative of customer to monitor product quality to meet/exceed Customer's expectation
3. Identify individual and team's strengths and development needs and create training curriculum in area of responsibility.
4. Coach and mentor members to deliver excellence to internal and external customers.
5. Establish clear measurable goals and objective by which to determine individual and team results.
6. Assign daily/weekly/monthly tasks to team members and supervise the completion of each tasks.
7. Drive continuous improvement through trend reporting analysis and metrics management.
8. Respond to customer complaint and lead team in problem solving and quality improvement plan.
9. Prepare quality and other reports required by customer and follow up until issue closure.