桃園市觀音區5年以上專科以上
Key Responsibilities:
-Manage and maintain IT devices, including desktops, laptops, handheld devices, printers and handheld devices.
-Configure, allocate, and troubleshoot IT devices to enhance their useful life.
-Monitor and perform maintenance tasks, including system lifecycle management.
-Troubleshoot L1 and L2 issues with IT end-user client devices, networks, and servers.
-Develop and maintain technical documentation, including process documents, policies, and procedures.
-Conduct root cause analysis and implement corrective actions to improve services.
-Collaborate with business stakeholders to understand their IT requirements and provide support.
-Ensure compliance with company IT policies, procedures, and standards.
-Plan and operate IT services and continuously improve the relevant processes for a stable IT end user support onsite.
-Purchase and install IT endpoint devices, Consumables
-Operate and provide maintenance support in IT endpoint/network equipment and devices
-Manage IT assets and report regularly
-Perform continuous KPI monitoring and tasks control for an efficient IT operation
-Work with stakeholders (technical teams) and relevant business teams -Troubleshooting and monitoring LAN/WLAN/WAN activities and utilization and work with vendor
-Technical Support engineers to resolve issues
-Basic networking problem resolution and managing incident response tickets within an Enterprise ticketing system Identify, report, and resolve poorly performing system issues using agreed troubleshooting tools and processes
-Work with internal/external IT teams to implement/execute change requests and support in-house IT projects
-Good at stakeholder & vendor management
Technical Qualifications:
-Experience in ITIL-based IT service operation or Infrastructure Workplace project
-Experience in launching corporate or manufacturing buildings under supervision.
-Experience in providing support to fulfillment/delivery/customer service center.
-5-7 years of experience in IT operations, preferably in a manufacturing, R&D, automotive, or logistics environment.
-Experience in operation and configuration of IT devices and asset management (PC / Printer / VC / Network equipment, etc.)
-Experience in Windows/Endpoint/MDM security program, Active
-Directory, Wired/Wireless network and other IT infrastructure support Have great interpersonal skills, strong verbal and written communication
-Basic background in network administration and architecture
-Good understanding of access control models and network security
-Basic experience with network diagnostic, monitoring and analysis tools
-Desired Microsoft or Cisco Certified if technical with hands on technical experience for Problem Management/Center of excellence etc.
-For process related credentials, the candidate should be 6Sigma Belt, Lean Certificate
-Driver License and Vehicle owned