「Customer Engineer 客戶技術支援工程師 - Kaohsiung」的相似工作

Introduction to the job Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?  If this sounds like you and if you have a strong customer oriented mindset, here is your mission. Role and responsibilities For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost. Time is of the essence to ensure a seamless production of our customers without interruptions on our machines. -Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution -Monitoring of worldwide shipments  -Ability to resolve complex issues and drive improvements to further optimize processes -Ability to support escalations and provide communication proposals for review -Constructive and reliable communication with worldwide stakeholders from all departments within ASML -This position requires shift work. Education and Experience Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred -Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred -A tactical thinker with strong interpersonal and communication skills -Analytical thinking and ability to organize and prioritize workload Skills Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.  There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills: -Stress-resistant; act under high pressure -Flexible; willing to go the extra mile for the customer -Excellent professional communication in English, written and oral -Drive for results; does not stop until solution has been found, even when obstacles arise -Team player -Change management competencies -Convincing, pro-active and “can do” mentality -Cultural awareness -Experience with ERP system(s), SAP R/3 knowledge preferred -Ability to prioritize Diversity and inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ - Perform preventative maintenance service in customer site - Perform customer site troubleshooting to assist Customer Service Engineer - Serve as customer contact on Technical and Service-related matter and escalate to CSE if needed - Provide service support on urgent case - Be services front line for understanding customer issue and transferring them to the CSE/CSM - Responsible for daily data collection and basic recovery - Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues - Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved - Responsible for new tool move in Tasks, including un-crate/Tooling organizing/ Parts move in and out/ PIP 6S check

1. 半導體設備機台的維修保養與售後服務 2. 客戶端現場(無塵室內)設備裝機、Trouble shooting、改造 3. 協助設備機台良率的改善與提升 4. 需配合加班、輪班、ON CALL對應。公司其他據點支援(國內出差/國外出差)。 5. 需具備報告及與客戶溝通對應的能力 6. 需具備良好外語溝通能力(英文或日文) *與客戶維持良好關係 *遵守客戶端工安規定 *具半導體設備經驗尤佳

【本職缺優先審核至應用材料公司官網投遞人選】請至應材官網上傳履歷表： Talents who apply job through Applied Materials Career Website will be reviewed and considered as top priority Please apply job here: https://www.myworkday.com/amat/d/inst/15$392530/9925$192553.htmld ■ Key Responsibilities 1. Perform equipment assembly based on circuit and mechanical assembly drawings. 2. Receive and inspect parts to ensure there are no defects and that all necessary components are available for construction, testing, and maintenance. 3. Verify component quality, conduct vacuum leak tests, pressure holding tests, and pre-power-on equipment checks. 4. Carry out production-related tasks and complete execution records as required by documentation. 5. Complete training, departmental tasks, and assignments from supervisors as requested. 6. Willing to work rotating shifts (Day shift: 07:00–15:30 / Night shift: 15:30–24:00).. 台灣應用材料公司，台南顯示器製造中心，因訂單需求，場內徵求數位測試組裝助理工程師 ■ 測試組裝工作內容 1.依電路 & 機械組立圖執行設備組裝工作 2. 接收零件並進行清點檢視，檢查零件是否有缺陷，以確保所有必要的零件均可用於進行建造、測試和維修 3. 組件品質確認、真空測漏、保壓測試、設備通電前檢查 4. 依文件要求執行生產相關作業和填寫執行紀錄 5. 依要求完成訓練、部門工作與主管指派任務 6. 需可配合二班輪班作業 (早班7:00-15:30 晚班15:30-24:00)

1. High travel rate: 70~75% of the time, including international travels. 2. Comply with all safety procedures and demonstrate safety consistently as a value. 3. Complete the installation by consistent result with specified cycle times. Control the spending within budget. Train the local engineer to have same knowledge and skills. 4. Perform all standard installation activities from system move-in (Tier0), hardware setup (Tier1), process tuning (Tier2) independently. 5. Be able to run upon shift model as needed and perform routine preventative maintenance within established timeframes. Complete quality repairs. 6. Plan assimilation & Training: Train ramping operations (SOP, EHS), product knowledge assimilation, and conduct cross-product training during off-ramping. 7. Organize startup lesson learn with overall account team. 8. Work with site management to drive the MFG (manufacturing) quality improvement plan. 9. Diagnose and resolve technical problems. Use training and experience to identify process and software or hardware related system problems. 10. Assume responsibility to follow customer ground rules, regulations, and for complete customer satisfaction within work area. Assist in planning, communicating, and coordinating the installation plans with customer. 11. Respond to fab issues by communicating with other engineers and participating in escalation conference calls. Apply diagnostic techniques, using of documentation, and test equipment with assistance from senior engineer. May participate in projects to reduce costs and increase uptime.

The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.

Your Role: -Sufficient capacity of team management to leading onsite team for daily operation. -Carry out tasks in conjunction with Edwards Best Operating Practice. -Good communication skill to cooperate with functional team internaly. -Customer relationship build up, work cloesly with customer in customer site. -Understand customers' requests and feedback to Service Manager. -Provide regular reports and status of activities. -Required to actively participate in ongoing improvement in the standard of our health, safety and loss control management systems. -Provide feed back on safety issues affecting your place of work or with Edwards’ equipment. -Required to work both as part of a team and on your own, self motivated and self disciplined and a customer sensitive approach to work is required. To succeed, you will need: Skills and experience -Experience in field service activities also familiar product knowledge. -Experience of working with Computers with specific knowledge of Microsoft Office software. -Good command of both written and spoken English is an advantage. -Understanding of engineering drawings, both electrical and mechanical, and schematic layouts is essential. -Working in the areas of electro-mechanical assembly and fitting, electrical/PLC controls and electronics will be required. -Key competence required for the role. -Soft skill is required for team leading and communications. -Inter-personal and communication skills are required in order to build sound relationships with customers. -A good understanding in a relevant engineering discipline.

The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.

We are seeking a customer-focused, technically adept, and relationship-driven Customer Engagement Application Engineer to join our global team supporting KLA’s industry-leading wafer inspection and metrology solutions. In this front-line, customer-facing role, you will be the trusted technical advisor and strategic partner to our customers, driving product adoption, solving complex challenges, and building long-term relationships that fuel success. You will collaborate across functions to deliver high-impact solutions in the dynamic world of semiconductor manufacturing. Key Responsibilities: • Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support. • Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities. • Lead customer engagements including product evaluations, new tool introductions, and drive competitions. • Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement. • Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support . • Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums. • Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams. • Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement. • Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions. • Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution. Qualifications: • Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus. • Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships. • Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration. • Willingness to work in semiconductor cleanroom environments. • Strong project management, leadership, and organizational skills. • Excellent presentation, communication, and interpersonal abilities. • Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings. • Ability to manage multiple priorities in a fast-paced, global environment. Key Competencies: • Strong customer orientation with a passion for delivering value and building trust. • Advanced analytical and statistical thinking for data-driven decision-making. • Effective collaboration and communication across diverse teams and cultures. • High level of initiative, ownership, and accountability in driving results. • Resilience and adaptability in dynamic, high-pressure environments. • A proactive team player with a growth mindset and a drive for excellence. Note: Only applications with *English resume* will be considered. Please also apply through KLA Career page: https://careers.kla.com/

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ KLA是全球半導體製程控制的市場領導者，致力於提供先進製程控制的解決方案，持續開發和提供檢測、量測和資訊分析的技術服務和設備產品。 每項 KLA的設備產品都需要機械工程相關的人才！在KLA，機械相關科系畢業的你，可以使用問題分析和解決能力、基礎力學知識，和充滿創意的實務操作能力，為世界上最精密及最新的半導體機台提出技術解決方案。同時結合創新與熱情，與頂尖的半導體客戶合作，驅動未來的前瞻科技及突破製程控制的挑戰。 KLA尋找具備以下能力和志向的你： 1.機械工程相關科系包含：機械、動機、航太、 應力、船舶機電、自動化科技、車輛工程等 2.提供機台設備之整體技術支援及問題解決方案 3.具備與跨國團隊、跨部門合作及客戶端協作的中英文溝通能力 適合機械工程人才的熱門職缺包含： 1.客服工程師Customer Service Engineer：為機台設備進行保養、維護和排除機況。客服工程師像是偵探一樣，抽絲剝繭查出問題根源，於第一線支援客戶，持續維護機台運行狀況。 2.設備裝機工程師 Product Installation Engineer：世界各地只要有新機台導入，一定會有裝機工程師！裝機團隊負責設備的安裝及升級，與客服團隊密切合作，排除與解決硬體安裝的相關問題，以滿足客戶端的產能需求。 3.技術支援工程師 Technical Support Engineer：任何機台的技術難題，就交給技術支援團隊吧！技術支援工程師會與全球工程團隊合作，為複雜的機台問題提出進一步的解決方案，提供全球各地客服團隊強力的後援。 職能導向的學習發展資源 1.KLA歡迎無經驗的新鮮人：我們提供專業技術培訓認證課程，積極落實在職訓練(On-the-Job Training)，培育你對先進精密機台的專業知識與技能。 2.你的成長就是KLA的成長：KLA提供你軟實力培訓資源，協助你培養日常工作中需要的溝通、簡報、專案管理和自我領導等能力，以及深化客戶服務的品質。 3.KLA致力營造多元及包容的職場文化：KLA有完整開放的晉升管道，有多元發展和探索的機會，能滿足你不斷成長的職涯規劃。 歡迎機械工程相關科系的應屆畢業生、社會新鮮人或半導體專業人才投遞履歷。收到合適履歷後，我們將會盡快與你聯繫，為你媒合最契合的職缺。

1. Support for mass production test launch for semiconductor products 2. Support evaluation and analysis of semiconductor products 3. Support for troubleshooting of products produced at ASEKH 4. Maintenance of in-vehicle SLT systems 5. Supporting technical discussions between ASEKH and our engineers in Japan 6. Monitoring mass production flow and early detection of problems 7. Discussing technical issues with local OSAT members.

1. 須具備良好外語溝通能力，與日本總公司窗口聯繫(日文或英文擇一) 2. 現場設備機台的軟體裝機設定、安裝作業 、問題排除作業 3. 系統更新等自動化設備軟體相關對應 4. 機台Log的分析處理和後續異常追蹤 5. 需配合加班或輪班 6. 公司其他據點支援 7. 遵守客戶端工安規定 8. 具半導體設備軟體經驗者優先安排面試 9. 具備電腦組裝/網路設定相關知識、熟悉Excel VBA巨集使用，優先安排面試

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision 8. Perform other related duties as assigned by senior FSE / supervisor Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site

Technical 1. Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites. 2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 3. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 4. Maintain records and reports to coordinate activities between Lam and the customer. 5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 6. Transparently discuss opportunities and challenges with customer to increase trust. 7. Update customer on status of Lam tools as needed. Leadership 1. May Provide on-site instruction to sub-contractors and customers. Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2. Shadow more experienced engineer at customer site

【Job Description】 The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools 1. Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start. 2. Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes. 3. Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training. 4. Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report 5. Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer. 6. Meet with customer to facilitate warranty signoff after the activity is complete. 7. Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel. 8. Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. 9. Travels domestically and internationally by commercial transportation to customer sites. 10. Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers *Note: Only applications with *English resume* will be considered.

Legal entity: SAFC Work Location: Kaohsiung We are seeking a skilled Control Engineer with experience in the specific BPCS & SIS platforms or vendors (e.g., Siemens, Allen Bradley) to join our team. The ideal candidate will have at least 3 years of relevant experience, with a preference for candidates who have worked in the process industries such as oil and gas, chemicals, or pharmaceuticals. Proficiency in English is considered a plus. The role will be responsible of developing and maintaining Basic Process Control Systems (BPCS) and Safety Instrumented System (SIS) for manufacturing plant process control. Your Role: · System Design: Design, configure, and implement Basic Process Control Systems (BPCS), Safety Instrumented System (SIS), PLC and SCADA for manufacturing plant process control. · Programming: Develop and maintain control logic using programming languages specific to BPCS/SIS, such as ladder logic, structured text, continuous function chart (CFC), sequential flow charts (SFC) and Safety Matrix · Testing and Validation: Conduct testing and validation of BPCS/SIS/SCADA to ensure functionality and compliance with operational requirements. · Troubleshooting: Diagnose and resolve issues related to BPCS/SIS/SCADA, ensuring minimal disruption to operations. · Documentation: Maintain comprehensive documentation of BPCS/SIS/SCADA configurations, changes, and operational procedures. · Collaboration: Work closely with multidisciplinary teams, including process engineers, instrumentation engineers, and Production Team to optimize system performance. Who You Are: · Bachelor's degree or higher in Electrical Engineering, Control Engineering, or related engineering field. · Minimum 3 years of relevant experience in BPCS/SIS/SCADA design and implementation, preferably in process industries such as oil and gas, chemicals, or pharmaceuticals. · Proficiency in control system design software and programming languages, strong analytical and problem-solving skills, and effective communication abilities. · Experiences in data analytics, programming is a plus. · Proficiency in English is considered a plus for effective communication. Additional Information: · We welcome international candidates and non-native Chinese speakers. While proficiency in Chinese may be beneficial for certain roles, it is not always required. We encourage all qualified applicants to apply, as we value diversity and the unique perspectives each individual brings.

• Define process flow, requirements and specifications and verify through Design of Experiment (DoE) to optimize current machinery performance • Discuss with customers about the conceptual process design of new product and the enhancement of existing products’ process design • Support on-site process optimization and/or trouble-shooting through engineering evaluation to meet customer requirements • Debug the machinery functions to ensure meeting customer requirements and conduct process analysis to study the parameter test results from DoE for process optimization • Support internal machinery optimization before buy-off • Test the samples provided by customers for bonding

The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools Roles and Responsibilities • Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start. • Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes. • Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training. • Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report • Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer. • Meet with customer to facilitate warranty signoff after the activity is complete. • Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel. • Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. • Travels domestically and internationally by commercial transportation to customer sites. • Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers *Note: Only applications with *English resume* will be considered. *Please also apply through KLA Career page: https://careers.kla.com/

透過ASM官網投遞此職缺，將優先安排履歷審核 【English resume is required】 Please apply for this position ONLY through ASM website : https://www.asm.com/open-vacancies/snr-field-service-engineer-3?gh_jid=4496382101 ASM is recruiting for multiple FRESH GRADUATE headcount of Field Service Engineers in our ALD/EPI/PEALD/CVD business function across Taiwan include Hsinchu, Tainan and Kaohsiung. As an Field Service Engineer at ASM, you’ll have the opportunities to get involved in a wider scope of work compared to our larger competitors. While the workload is challenging, you are given the independence and autonomy to perform at your peak. This work requires thinking “outside of the box” in an innovative manner, so you must have the ability to collaborate with others to deliver creative solutions, work well under pressure and pay great attention to small details. Responsibilities: • Maintain tool uptime and ensure excellent execution of installation and support of hardware issues. • Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders. • Understand and build long-term innovative global technology systems that enable enhanced customer relationships. • Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. • Drive continuous improvement of the customer experience through team, hardware, software, and support tool development. • Drive and manage new product installs and subsequent hardware development. • Projects manage new evaluations and ensure the success of the project. • Additional assigned tasks when necessary. • Business travel when necessary. • Provide end-users with training on equipment operation, best practices, and preventive maintenance to ensure proper and efficient use. • Adhere to safety guidelines and industry standards while working on-site, ensuring all activities are compliant with company and regulatory requirements. • Collect and communicate field data, customer feedback, and equipment performance insights to internal teams for continuous product and service improvement. ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful. ASM, an inclusive workplace We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients.

We are seeking a Senior Analytical Chemist to join our Specialty Gas Global Analytical Technology team at our Kaohsiung, Taiwan site. In this role, you will implement and maintain in-line analytical systems at our Specialty Gas facilities. This role requires close collaboration with Operations, Quality, Engineering, Process Safety, and external vendors/contractors to ensure the smooth operation of automated analytical systems in Specialty Gas production facilities. The position will be located at the Jade Park site in Kaohsiung, Taiwan, while also supporting additional production sites in Taiwan and Malaysia. Strong communication skills and the ability to thrive in a multi-regional, multi-cultural environment across various time zones are essential. Your Role: ．Provide advanced troubleshooting support for in-line analytical instrumentation at manufacturing sites in Taiwan and external supplier sites in Malaysia to ensure stable plant operations. ．Develop and validate analytical methods using GC, FTIR, CRDS and/or ICP-MS to meet customer specifications. ．Participate in quality and business support investigations by designing experiments and producing customer facing documents. ．Support the design, fabrication, implementation, and commissioning of new automated analytical systems. ．Utilize best safety practices and promote a culture of safety within the laboratory. ．Occasional travel (10%) may be required. Who You Are: Basic Requirements: ．B.S. in analytical chemistry, chemical engineering, or a closely related scientific discipline. ．2+ years of experience with any of the following techniques: GC (Gas Chromatography), FTIR (Fourier Transform Infrared Spectroscopy), and/or ICP-MS (Inductively Coupled Plasma Mass Spectrometry). ．Fluent in English ．Strong verbal and communication skills and ability to successfully collaborate in a global matrix organization. ．Willingness to work across time zones. ．Ability to work independently while contributing effectively as part of a diverse team. Preferred Qualifications: ．M.S. in chemistry or chemical engineering (or related field) with 5+ years of experience with GC, FTIR, and/or ICP-MS. ．Experience with the design and setup of in-line analytical systems and methods. ．Experience handling and analyzing reactive, corrosive, and/or toxic gases. ．Demonstrated ability to utilize GC, FTIR, CRDS (Cavity Ring-Down Spectroscopy), and/or ICP-MS to solve complex problems. ．Experience in developing and validating analytical methods. ．Strong understanding of analytical chemistry concepts and instrumentation. ．Knowledge of statistical design of experiments, gauge R&R studies, and statistical software packages (e.g., JMP, Minitab). ．Creative self-starter with initiative to tackle problems. ．Demonstrated ability to establish trustful relationships with colleagues. ．Effective presentation and technical writing skills. ．Experience preparing technical, customer-facing documents.