•Actively monitor and research business operations, activities, and behaviors of the member network including online activities and sales platforms.
•Manage and respond to incoming compliance emails, requests, and policy violation reports/claims.
•Investigate violation claims and problematic situations and gather all applicable details and information for review.
•Utilize available resources to determine when policy violations have occurred and what corrective action is necessary.
•Draft, maintain, send, and file compliance notices, letters, and internal documentation of compliance matters.
•Implement compliance sanctions/decisions.
•Provide compliance related advice to Sales/Support/Customer Service teams.
•Educate members on how to present the business opportunity and company products in a compliant manner.
•Review, develop, update, and maintain disclaimers for various products and programs to be used in materials and communications.
•Draft correspondence as needed, specifically for sensitive or important compliance situations.
•Review materials, videos, and communications for inaccuracies, improper claims, or other problematic content.
•Maintain regulatory compliance for marketing/sales materials and tools used by members.
Work Location: Penang, Malaysia
Job Type: Full-Time
Industry: Customer Service / Outsourcing Services
Salary Range: MYR 7100 -8000
Visa Support: Provided
Relocation Support: Flight allowance + 1 week of free accommodation
Job Description
We are hiring Mandarin native speakers (preference given to candidates from Taiwan) to join our global customer support team based in Penang, Malaysia. This role requires fluency in both Mandarin and English to deliver high-quality service to customers across the Asia region.
Key Responsibilities
Provide professional support to customers via phone, email, and online chat in both Mandarin and English.
Guide customers through online ordering and payment processes.
Handle customer issues efficiently and escalate urgent matters when necessary.
Accurately record customer information and strictly adhere to data security protocols.
Collaborate with the team to continuously improve service quality.
Achieve performance targets (KPIs) set by the company.
Job Requirements
Education & Experience:
Diploma or Bachelor’s degree (any major; Communication, English, or related fields preferred).
Fresh graduates are welcome to apply.
6+ months of customer service experience (in any industry) is a plus.
Language Skills:
Native-level Mandarin (clear pronunciation, fluent communication).
English level B2 (fluent in speaking and writing).
Soft Skills:
Customer-oriented with patience and empathy.
Excellent problem-solving and active listening skills.
Able to adapt to a fast-paced work environment.
Technical Skills:
Typing speed: 40 words per minute with 90%+ accuracy.
Proficient in Microsoft Office.
Employee Benefits
✅ Malaysian work visa support
✅ Relocation flight allowance
✅ 1 week of free accommodation upon arrival
✅ Multicultural working environment
✅ Career development opportunities
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1. CFE manages projects by customer account basis covering global manufacturing sites to achieve customer-required business performance, such as product quality goals, shipment fulfillment targets, and to manage Customer communication for ensuring Customer satisfaction.
2. CFE is a manufacturing quality communication contact window to customer for manufacturing quality related issues and acts as a representative of customer to monitor product quality to meet/exceed Customer's expectation
3. Identify individual and team's strengths and development needs and create training curriculum in area of responsibility.
4. Coach and mentor members to deliver excellence to internal and external customers.
5. Establish clear measurable goals and objective by which to determine individual and team results.
6. Assign daily/weekly/monthly tasks to team members and supervise the completion of each tasks.
7. Drive continuous improvement through trend reporting analysis and metrics management.
8. Respond to customer complaint and lead team in problem solving and quality improvement plan.
9. Prepare quality and other reports required by customer and follow up until issue closure.