【Who We Are?】
Hytech是一個年輕、充滿活力的團隊,專注於推動金融科技行業的企業技術轉型,是全球領先的管理技術諮詢公司。創新思維和扁平化的管理,讓團隊成員以公開、透明的方式自在工作,也為全球客戶提供卓越的商業價值服務。
【Why Join The Team?】
我們的運營卓越團隊是Hytech以客戶為核心的業務關鍵推手。作為前線單位,團隊每天與全球客戶、客戶服務部門及業務單位緊密合作,協助解決問題、推動營運流程,讓客戶在邁向成功的旅程中得到最佳支援。您將不僅參與營運優化,更能實際推動跨部門協作與流程改善。我們目前正在尋找一位具備豐富管理經驗的 OPS Team Lead (JP),一起領導快速成長的團隊、提升整體營運績效,共同打造卓越的服務品質。
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【身為主管的您將負責】
1. Oversee daily operations and assign tasks to team members; set and evaluate quarterly and annual KPIs.
(規劃並管理每日營運,安排團隊工作內容,負責設定季度與年度KPI,並進行績效評估)
2. Coordinate effectively with internal teams, cross-functional departments, and external vendors to resolve issues.
(積極跨部門協調,協助解決團隊內部、公司其他部門與第三方供應商之間的各類問題)
3. Facilitate communication between front-end sales and back-end support teams to ensure smooth workflows and process optimization.
(成為前線銷售與後勤支援團隊間的橋樑,確保資訊流暢並持續優化運營流程)
4. Gain a thorough understanding of operational procedures and support training and coaching of team members.
(熟悉團隊業務流程,協助培訓新進人員並持續提升團隊整體執行力)
5. Provide monthly performance updates to senior management, including progress, challenges, and proposed solutions.
(每月向上級主管彙報團隊進度、表現指標與關鍵問題及對應解決方案)
6. Review and enhance team workflows to increase efficiency and service quality.
(定期檢視與優化作業流程,提升效率與服務品質)
7. Prioritize operational tasks based on customer needs and current business priorities.
(根據客戶需求與營運優先順序,靈活調整工作配置與執行策略)
車両メーカ様の多様な要望に対応するデザインと製品を提供し、チームメンバーをリードするグローバルなチームプレイヤーを求めています。
【仕事内容】
1. RFQの見積もり、新規顧客開拓のサポート
2. プロジェクト管理及びプロジェクト目標の達成
3. 開発のプロセスを通して、プロジェクトに関するスケジュール計画、コスト管理、品質管理、リソースの調整、全般的にモニタリングの実施
4. 顧客対応とチームを統括し、開発と市場のリスクを把握し及び問題を効率的に解決すること
5. プロジェクト状況をマネージメントへ報告
【応募資格】
1. 開発実務経験2年以上
2. 日本語力、英語力、中国語力ビジネスレベル
3. 顧客折衝の経験あり
4. 思考能力と学習能力
5. 高い交渉力とチーム統括力
6. 海外でのまたは海外のチームとの職務経験 (あれば望ましい)
※挑戦意欲を重視します!必ずしも全ての経験があり、精通している必要はありません。
※学歴は不問です。
Automotive electronics has become a global trend in the technology field. Being one of the leaders in the field, Garmin is a superior partner for international Automotive manufacturers with various products and professional services. We welcome you to join the team.
【In this position, you will gain experience and contribute to】
1. Gain an exclusive insight of the Automotive industry, including the market status, supply chain and future trend.
2. Become familiar with Automotive systems of in Europe, America, China, Japan and their requirements in product development, quality and service.
3. Understand cutting edge technology, product realization and manufacture process of Garmin’s Automotive electronics projects.
4. Grasp the latest market information of Automotive electronics and practice strategic thinking to realize customer satisfaction.
5. Work alongside multinational clients and Garmin associates to expand global horizons.
【Job Description】
1. Support RFQ and Bidding activity.
2. Project management for AOEM product to lead cross-functional activities from NPI phases into Mass Production.
3. Develop a plan for project completion that effectively allocates the resources to the activities and avoid the risk.
4. As a bridge to communicate between AOEM customer and cross function team
5. Stay on top of project technical issue tracking and problem solving.
6. Develop the sustain strategy and arrange resources to bring the best support to customers.
7. Collect all Voice of Customers, from 0km to the field failure, drive failure analysis initiatives for continuous improvement.
8. Utilize strong account management skills to build effective customer relationship and to achieve high customer satisfaction.
9. Act as the change management expert to review, challenge and approve internal technical/cost estimations for customer change requests (CCR) .
【Qualification】
1. Bachelor or above degree in engineering, science or management field.
2. Excellent speaking and writing in English. Capable of handling cross-site meeting independently.
3. Quick learner on new knowledge. Excellent analytical and problem-solving skills.
4. 2 years or above Project Development/Management experience in electronic product.
5. Well demonstrate good coordination and communication skill.
6. Practical experience in root cause analysis using tools, 8D or any similar approach.
7. Working experience in Automotive/Vehicle Engineering is a plus.
8. Willing to travel abroad.
1. Minimum 3 years’ sales experience in Japan market.
2. Develop and implement sales strategies for Japan market.
3. Build and maintain strong relationships with KAs / distys and identify new
business opportunities
4. Prepare and deliver sales presentations to prospective customers, highlighting the unique features and benefits of SparkLAN products.
5. Collaborate with PM/RD to provide customer feedback and insights that set
product development and innovation onto the right track.
6. Identify and analyze market trends and competitor activities to adjust sales
strategies