• 提供客人芳療中心資訊與療程內容,並有效率的安排SPA各項服務。
• 為客人營造一個平靜且放鬆的氛圍。
• 負責所有一般行政,確保部門按照健康及安全政策流程。
• 提供產品資訊以及產品銷售。
• 確保整個SPA部門保持高水準的服務。
• 提供符合集團規範的電話禮儀與服務予顧客。
• Provide guest with information and resources to prepare for a meaningful visit, schedule spa services in an efficient and polite manner.
• Create a calm, relaxing, atmosphere for guests.
• Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.
• Provide retail information, help with displays and retail sales.
• To ensure that a high standard of service is maintained throughout the Spa.
• Excellent telephone etiquette and guest service skills.
• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests.
• To provide a courteous and professional service following at all times.
• Ensure full knowledge and understand of LQE is delivered to the gussets at all times.
• To maintain good working relationships with your own colleagues, and all other departments.
• To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene health and safety
• To maintain a high standard of personal appearance and hygiene at all times.
-Communicate effectively with clients and vendors to ensure a successful event.
-Coordinate logistics of the event, including catering, audio-visual equipment, room setup, and transportation.
-Coordinate with other departments within the hotel to ensure a seamless event experience.
•完成主管交代的的工作並協助其他單位或區域
•提供給廚房專業支援
•依照食品安全衛生管理規章標準,於廚房執行高標準的食材準備工作。
•協助整體廚房相關事宜,掌握食物的品質
•遵守廚房的製造過程符合HACCP規範
•Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen.
•Provide professional support to the Kitchen
•Maintain a high standard of all food preparation and service, according to the standards required by the management.
•Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.
•Responsible for achieving the Hotel’s total Rooms revenues as laid out in the Marketing Plan.
•Accountable for achieving the Hotel Room Yield, Average Rate and Occupancy targets, as laid out in the Marketing Plan.
•To ensure that the Relative Rev par positioning of the hotel is in excess of its primary competitive set.
•To provide feedback and market information to the DOS on the changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading materials and interaction with competitive hotel staff.
•To establish and maintain an effective working relationship within the department and with other support department.
•To establish and maintain strong business relationships with travel agencies and related partners to promote hotel room products, secure business opportunities, and drive room occupancy and revenue growth.
「Bencotto」為義大利餐廳,以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品,提供賓客摩登時尚的當代義式珍饈。
Italian restaurant, Bencotto, embodies a rustic elegance with a warm, relaxed atmosphere.
•菜單內容介紹與推薦
•點餐及送餐服務
•顧客用餐時桌邊服務
•送餐前準備和餐後餐具擦拭、整理
•確保餐點的品質及餐前的擺設
•Introduce and recommend menu to guest.
•Taking order and deliver service
•Table service during dining
•Preparation before dining and tableware wipeness
•Ensure the quality and plating of cuisine
1. 招募與聘用
主導正職、兼職和實習生的招聘與面試流程,吸引並選拔出最符合團隊需求的優秀人才。
2. 保險管理
負責管理兼職同仁的勞健保、出缺勤紀錄及保險事宜。
3. 行政管理
處理外籍同仁的聘用與相關事宜,並精確管理員工資料,確保資料的完整性與準確性。
4. 同仁關係管理
策劃並執行各類員工活動,增進同仁間的互動與團隊凝聚力,並促進跨部門的協作與溝通。
5. 主管交辦事項
迅速而高效地完成主管交付的其他任務,為團隊提供全方位的支持,共同達成工作目標。
備註:實際工作項目與職責的比重將根據根據個人專業背景與職能進行調整。
1. Recruitment & Employment
Responsible for recruitment, and hiring processes for full-time, part-time, and interns positions.
2. Insurance Management
Manage labor and health insurance of casual , attendance records, and other insurance matters.
3. Administration
Handle the employment and related matters for foreign colleagues and manage colleagues data maintenance.
4. Employee Relations
Plan and conduct colleagues activities, and facilitate cross-departmental communication and cooperation.
5. Other Tasks Assigned by manager and director.
Complete other duties as assigned by manager and director.
Note: The actual tasks and responsibilities will be adjusted based on skills and competencies.
•協助所有芳療中心營運需求
•協助讓客人一天的芳療旅程流程順暢
•協助芳療師設定及清潔整理療程所需
•必須擁有與客人親切互動的能力, 及能夠回答客人所有關於芳療中心及飯店的問題
•當客人有需要時主動提供協助
•負責整個芳療中心的清潔維護,需依標準作業程序及健康安全標準來表現乾淨,整潔衛生的做法
•維持芳療中心營運備品庫存的安全使用量
•表現專業及友善的工作態度, 完成職務上及芳療營運經理指派的任務
•Assist in the operations of all spa departments as required.
•To assist in the smooth flow of the guests journey throughout the day.
•Will be expected to aid therapists in setting up for treatments and clearing away after.
•Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
•Will proactively offer assistance to all spa guests when necessary.
•Will be responsible for the maintaining the cleanliness of the entire Spa. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards.
•To maintain inventory of supplies for the operations of the spa.
•Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager.
Responsible for coordinating and overseeing all hotel operations in the absence of the General Manager or designated during nights. The principal responsibility is the safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11 pm-7 am.
1. Conduct inspections of the front of house and back of the house during the shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, and Car Parking.
2. Build strong relations with all guests, noting special attention to the hotel's VIPs and return guests to ensure long-lasting guest loyalty.
3. Handling complaints and resolving service 'Glitches', keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests' satisfaction.
4. Efficient check-in and check-out process.
5. Maintain own cash float and correct banking.
6. Update Guest History Maintenance.
7. Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
8. Oversees the Night Audit Function.
9. Compete against a standard of excellence by setting high-performance standards and pursuing aggressive goals.
10. Strive for constant improvements take responsibility for achieving business results and persevere despite obstacles.
11. Diagnose problems and thoroughly analyze information to guide decision-making.
12. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions.
13. Build and maintain positive relationships with all internal customers and guests to exceed their needs.
負責夜班飯店櫃台相關工作,保障客人入住及安全,並確保在晚上 11 點至早上 7 點期間準確及時地完成夜間稽核工作。
1.輪班期間檢查前廳和後廳,包括前廳、客房部、大廳、餐飲店、公共區域、停車場。
2.與顧客建立緊密的關係,辨識任何特殊需求的顧客、回訪客和 VIP,以建立長久的顧客忠誠度。
3.處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。
4.高效率的入住和退房流程。
5.維持自己的現金流動和正確的銀行業務。
6.更新訪客歷史記錄維護。
7.夜間工作人員的員工監督:承包商;搬運工、清潔工、客房服務人員並與人力資源部合作,確保他們的績效得到有效管理。
8.監督夜間稽核工作。
9.透過設定高績效標準和追求進取的目標,與卓越標準競爭。
10.努力不斷改進,為實現業務成果承擔責任,克服障礙堅持不懈。
11.診斷問題並徹底分析資訊以引導決策。
12.在得出結論時評估和吸收關鍵資訊並做出合乎邏輯的、有效的決策。
13.與所有內部客戶和客人建立並維持積極的關係,以超越他們的需求。