「客戶品質專案工程師(新竹)GQAM」的相似工作

Introduction to the job Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?  If this sounds like you and if you have a strong customer oriented mindset, here is your mission. Role and responsibilities For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost. Time is of the essence to ensure a seamless production of our customers without interruptions on our machines. -Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution -Monitoring of worldwide shipments  -Ability to resolve complex issues and drive improvements to further optimize processes -Ability to support escalations and provide communication proposals for review -Constructive and reliable communication with worldwide stakeholders from all departments within ASML -This position requires shift work. Education and Experience Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred -Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred -A tactical thinker with strong interpersonal and communication skills -Analytical thinking and ability to organize and prioritize workload Skills Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.  There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills: -Stress-resistant; act under high pressure -Flexible; willing to go the extra mile for the customer -Excellent professional communication in English, written and oral -Drive for results; does not stop until solution has been found, even when obstacles arise -Team player -Change management competencies -Convincing, pro-active and “can do” mentality -Cultural awareness -Experience with ERP system(s), SAP R/3 knowledge preferred -Ability to prioritize Diversity and inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.

1.廠房機電空調工程現場管理 2.依客戶需求提出節能方案，包含現勘、報價、規劃、管理 3.專案現場工程管理 4.管理工程進度、工程品質、工程成本、查驗 5.能有工程識圖能力

1.客訴分析處理與協助廠內改善跟催 2.處理客戶生產加工上所遭遇的問題, 解決並提供協助與對策 3.協助集團公司處理產品可靠度驗證與客訴問題 4.產品可靠度驗證暨產品可靠度監控 5.協助改善可靠度作業流程 6.HTOL/bHAST/PTC burn-in board規劃 7.ISO文件/表單制定及修改 8.其它主管交辦事項

【職務內容】 1. Customer service、Complaint、Audit handling 2. Project management from NPI to MP 3. Regularly reporting to customer 4. Failure analysis & CIP follow-up 5. Green product, Quality system assessment 【其他條件】 1. 三年以上半導體前 / 後段製程、QA / CS / FAE經驗 2. 熟悉DRAM Fab process、WLCSP、2.5D/3D 先進封裝製程佳 3. 熟悉客訴流程、IC失效分析 4. 能獨力面對歐美客戶、具英文簡報能力

1.執行固態硬碟故障失效分析 2.解決固態硬碟FW Issue 3.需解決客戶問題

1.產品異常分析與處理。 2.品質異常事件跟催及處理。 3.客訴問題分析、8D報告撰寫及客戶需求事項處理回覆。 *工作待遇/職稱：將依學經歷及專長等條件進行敘薪。

* 維護與更新 ISO 9001 / TL9000 品質管理系統相關文件 * 規劃與修訂品質管理制度，執行文件控管、稽核流程與問題解決流程，並確保制度有效落實 * 支援外部稽核作業，包括客戶稽核及第三方認證機構之年度審查 * 執行內部稽核，包含稽核計畫安排、現場審查與後續矯正／預防措施追蹤 * 規劃並執行品質教育訓練，提升全體員工之品質意識與專業技能

1.負責案件接洽與初步評估 2.案件接收後之文書與系統資料處理 3.安排案件排程並追蹤進度，確保時程順利執行 4.年薪依個人表現而異，表現優異之工程師年薪可達85萬，表現優異之副工程師年薪可達75萬

1.製程改善 2.客訴處置(客訴資料確認、產品複檢、原因分析、改善對策、報告產出、改善追蹤) 3.儀器校驗(廠商找尋(外校)、校驗規劃/執行、報告產出) 4.微生物檢測(無菌、生物負荷、水質生菌數、落菌/浮游菌/表面接觸菌) 5.主管交辦事項

1. 規劃公司產品ESD可靠度驗證計畫 2. 應對客戶及公司內ESD可靠度相關問題 3. 可靠度計算,ESD 產品可靠度風險評估

1 原物料相關事宜與異常處理. 2 供應商管理(考核/風險評估/客戶稽核等事宜). 3 ISO 9001/VDA 6.3/SONY GP/RBA 內外部稽核員. 4 人員教育訓練(內部/供應商) 5 供應商與有害物質相關系統推動與執行 6 上級交辦事項.

1.產品品質異常調查與改善追蹤 2.主持MRB/DRB會議，與相關待辦與action 事項追蹤 3.8D/CAR review 4.生產品質相關監控與異常改善 5.製程稽核及專案改善 6.IQC/OQC檢驗相關與文件編修，QC Kappa 7.客戶固定週/月報更新 8.客戶特殊需求之工作協助 9.跨部門溝通協調 *未來工作地點為芎林為主

1. 執行專案測試項目與產品失效性分析 2. 研讀改善設計測試工程與測試程序。 3. 其他主管交辦事項。

1.主導專案從規劃、執行、監控到成功量產的完整生命週期管理。 2.聚焦於產品開發流程的持續優化，確保專案如期、如質、如預算完成。 3.提供卓越的客戶服務，理解客戶需求並確保專案成果符合期望。 4.管理產品持續維護、成本改善及更新專案，提升產品競爭力。 5.跨部門溝通協調，整合資源以利專案順利推展。 6.有效管理專案範疇、時程、成本、風險及資源。

1. ISO文件檔案編輯、改版發行及管理。 2. 外部客戶需求文件更新、查核、跟催、整理等作業。 3. 供應商品質管理及客戶RMA品質相關問題處理。 4. 熟悉產品可靠性驗證及時程規畫與失效分析。 5. 熟悉車規AECQ之規範及相關可靠度實驗與驗證。 6.可靠度驗證報告撰寫與彙整。 7.Wafer/ IC/ Tape&Reel/Package IOQC、外包商之檢驗與規範制定。 8.量儀器校驗及管理。 9.週月報統計製作。 10.主管交辦事項。

1. PDMC/X customer qual system readiness control & management. 2. New tool and material qualification support. 3. PDMC/X qual SL quality management (S2S, Change of POR (Tool/Blank/Process…) 4. Change management and control. 5. Support Product/Process SPC system development and rule define. 6. Support new/Revised Spec controls in system. 7. Other QS dedicated project.

負責產品為AI伺服器檢測及生產設備（排液、保壓測漏、灌注、灌氮及烘乾）、L2A/L2L機架及機櫃式CDU、一級原物料（冷板、manifold、快接頭等），產品及應用皆在目前業界成長最快最大之領域 工作職能: 專業於所銷售之產品 熟悉公司規章作業流程 既有客戶進行中項目製表及管理，依顧客需求提供及跟進方案 既有客戶深入開發新項目 顧客售後滿意度維持(如: 顧客抱怨及問題反應處理、維持顧客對公司信賴度) 顧客意見回饋以供公司及產品線改善參考 每週與主管做項目進度回報及訂定下週行動計畫 每季度提供季報告回顧前一季檢討並訂定下半年計畫

YOUR ROLE You will work within the imaging division of STMicroelectronics, an organization deployed throughout the world – Europe, USA, Asia – which designs and produces CMOS image sensors, video processors and Photonic sensors. You will join the quality department, more precisely the Product Quality Assurance team for Automotive products. To achieve your goals, you will be in regular contact with various teams and in daily contact with teams in Grenoble, France. Your role may vary depending on the project milestones. The different missions you can encounter as Product Quality Engineer are: During product development: • Consider customer needs, international standards (AECQ, JEDEC) and ST quality requirements • Propose and negotiate the product quality plan (bringing together reliability tests, failure analysis strategy, and the production ramp-up control plan). • In the event of a product failure – during reliability testing or at the customer's premises, you will take leadership of a team of engineers to establish the symptom, identify the physical defect and the root causes. This is in order to implement corrective and preventive actions. In this context, you will apply appropriate problem solving methodology. • You will represent quality within the project core team and you may be in regular contact with the customer. During production: • Be in charge of managing customer returns, coordinating the analysis of samples returned by customers in a manner similar to the development phase. • Take responsibility for disposing of non-compliant batches, through a risk analysis that can be based on FMEAs, performance analysis, failure analysis, reliability evaluations, in collaboration with representatives of other ST organizations, as well as only in coordination with customers if necessary • Be aware of changes and if applicable, initiate notification to customer. This role may require limited contact with customer for all aspects related to product quality. Leadership and flexibility to address various quality topics is key.

1. 管理SSD測試專案, 確認測試報告 2. 與RD工程師溝通並了解HW/FW issues 4. 規劃產品測試項目與數量 5. 其他主管交辦事項。

1. 品質系統管理 (ISO 9001/IATF 16949)，品質系統持續導入、執行及管理維護(含子公司) 2. 熟悉品質系統稽核作業及相關應對 3. 環境禁限用物質管理系統的整合管理及供應商調查彙整 4. 識別國際法規及客戶標準，轉換為內部標準 5. 負責客戶之綠色產品需求、相關合約審查與品質系統調查作業(含子公司) 6. 企業社會責任及衝突礦產管理及供應商調查彙整 7. 主管交辦事項