工作內容:
❮環境管理❯
① 負責鹿舍及體驗區的日常清潔與環境及草皮維護,確保場地衛生及公共安全。
② 定期巡視各工作區域(含公共區域),進行環境觀察與必要的即時清潔工作。
③ 熟悉並操作基礎清潔設備,確保設備使用時的安全及日常保養。
❮物資管理❯
① 協助物流相關工作,包含梅花鹿舍 飼料資搬運及配送。
② 飼養區域部分飼料採集、物流及搬運。
③ 梅花鹿園硬體設備巡視、檢測及狀況回報。
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
在英迪格酒店®,我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。
Supports the Food and Beverage Service team by performing support duties including Chama all day dining restaurant, Cha-T, Me Space, game room, meeting room, room service and other F&B areas of food preparation, set up of functions, set up of food and beverage equipment, mini bar operations and assisting with the preparation of service.
通過準備食品,佈置餐廳,準備餐飲設備,服務準備和管理全日餐廳,酒吧,客房餐飲,多功能室, 會議室,宴會廳及送餐服務等支援工作來協助餐飲服務隊伍的工作。
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守當地的衛生和安全法規,或其它適用的規定,以及品牌規範和當地的規章制度。
• Mise en Place and Food Preparation.
準備食品
• Assist with receiving and storage of goods.
協助接收和存儲物品
• Clean and maintain equipment and premises.
清潔並保持設備和場地的清潔
• Maintain hygienic standards and procedures.
遵守衛生規範和程序
• Assist with the preparation of functions and service.
協助職責和服務的準備工作
• Welcoming guests to the Restaurant, by using the Restaurant name.
使用餐廳的名稱招呼客人光臨餐廳。
• Inquiring if they have a reservation and noting it in the reservation system if they do.
詢問客人是否有訂位,如有訂位在訂位系統上做記錄。
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation system.
為客人登記訂位並註記用餐喜好,如客人沒有訂位則在訂位系統上記錄。
• Being attentive to guest requests.
周到的滿足客人需求。
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
帶領客人前往喜歡的座位或預訂的座位,按餐廳標準安排客人就坐。
• Take telephone bookings and document in the Reservation system according to restaurant standards.
根據餐廳標准進行電話訂位並在訂位系統中記錄。
• Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once.
在規定的電話鈴次數範圍內接聽電話。高效率並專業的處理多通來電。
• Close checks to correct guest’s room account.
將帳單結帳到正確的房帳上。
• Assist with cellar operations.
協助酒窖的工作
• Assist with the preparation of an outlet for service including.
協助餐廳的服務準備工作。
• Cleaning of equipment.
設備清潔。
• Cleaning and maintaining glassware for service.
清潔和維護玻璃器皿以備服務。
• Cleaning and maintain flatware for service.
清潔和維護餐具以備服務。
• Cleaning and maintain china for service.
清潔和維護瓷器以備服務。
• Preparing service equipment and materials.
準備服務設備和材料。
• Assisting with table preparation.
協助餐檯的準備工作
• Maintain detailed knowledge of menu, including daily specials.
對菜單有具體的瞭解,包括每日特餐。
• Ensure tables are cleared quietly and efficiently.
確保迅速且高效率的清理餐桌。
• Carry food and beverage trays in a safe manner to minimize breakages.
用托盤以安全的方式運送食物和飲料,並盡量減少破損。
• Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures.
按照酒店規定的政策和程序,專業地處理查詢賬單和賬單結帳。
• Complete dockets accurately and clearly.
準確並清楚的填寫收據。
• Maintain current information on all general activities of the hotel.
瞭解酒店所有的活動。
• Establishes and maintains effective employee working relationships.
與同仁建立並保持良好的工作關係。
• Attends and participates in daily briefings and other meetings as scheduled.
參與每日的例會和其它計畫好的會議。
• Attends and participates in training sessions as scheduled.
參與培訓課程。
• Other reasonable Ad hoc tasks assigned by supervisor.
其它由主管分配的合理任務
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
在英迪格酒店®,我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。
Responsible for providing a welcoming and efficient experience for each guest during all encounters. Create memorable moment for our guests by attending to their needs during all guest interactions. Implement and be fully knowledgeable on the IHG Loyalty Programs and Indigo Brand Standards. Meet Loyalty Enrolment and Guest Heartbeats consistently.
誠摯地歡迎客人並提供有效率的入住及退房服務,為客人創造難忘的住宿體驗。完全了解IHG會員制度以及品牌標準,並達成會員註冊和客人心語目標。
DUTIES AND RESPONSIBILITIES 工作職責
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• 隨時以友好的態度與客人打招呼,為客人提供幫助,儘量用客人名字稱呼客人。
• Registers and rooms all arrivals according to established procedures
• 按照酒店的程式,為所有到達客人登記及安排房間。
• Maintains intimate knowledge of departmental standards and procedures
• 詳細瞭解部門標準及程式。
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• 為客人登記、結帳及更換房間,按照預定部要求,確保把所有資料完整輸入酒店電腦系統。
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• 為酒店客人兌換個人或旅遊支票,協助客人兌換現金。
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs.
• 瞭解酒店所有的促銷政策,如季節性的專案,宣傳單上的促銷內容,以及洲際酒店集團的促銷政策。
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
• 處理客人投訴,回答客人提出的疑問,在不能解決時,上報給前台主管或值班經理。
• Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
• 熟悉其他的洲際酒店,以至客人在登記卡上指出下一個目的地時,能為客人推銷另外的洲際酒店。
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems
• 瞭解預定程式標準,其中包括:正確使用表格、電子郵件、資訊,通過預定系統瞭解可供房間資源。
• Upsell rooms to maximize revenue and occupancy with guest satisfaction by present options and alternatives to guest and offers assistance in making choice.
• 客房向上銷售,為客人提供不同選項同時提高營收以及住房率
• Ensure your targets for Loyalty Program Enrolments are met
• 確保達到會員註冊目標