阿里山英迪格酒店_霖雲國際開發股份有限公司阿里山營業處

Responsible for the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner’s asset. Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility. 對酒店和所有設備的有效運行負責，輔助維護和維修服務及保護業主的資產。酒店建築方面及地面和外部設施的維養也包括在工作職責範圍內。 工作職責 • Ensure the effective financial management of the engineering department by setting maintenance budgets, capital works program’s and engineering plans and ensuring that performance against there are regularly monitored and reviewed. Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management. • 通過設定維養預算，資本運行的計畫和工程規劃以確保工程部有效的財務管理，同時確保依照這些目標進行定期的業績監測與審查。負責維養工作的的總體費用管理方面的工作，編制部門的費用預算，並負責預算的執行和向管理層提交。 • Control of Capital Project Planning, in liaison with management, to ensure capital funding is effectively allocated and budgeted in accordance with company directives and philosophy. • 與酒店管理層一起控制資本支出項目計畫，確保資金按照公司要求進行預算分配。 • Plan, implement and administer an energy management program by establishing energy reduction objectives, the maintenance of records and regular reporting of performance against these objectives. • 通過設立節能目標，維護保養記錄和定期與這些目標對比的報告來規劃、執行和管理一個能源管理計畫。 • Ensure the staff awareness of energy management within the property by conducting regular education and training programs on energy conservation and matters related to efficient operation of equipment in a cost-effective fashion. • 通過定期對員工進行節能教育和從降低成本的角度出發高效的使用設備等相關培訓，確保他們瞭解酒店的能源管理知識。 • Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems. Evaluate, control and record energy usage and implement and upgrade energy conservation systems. • 通過確保對建築環境控制和節能系統的有效管理為酒店創造利潤。評定，控制並記錄能源用量，採用和升級節能系統。 • Ensure adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures. Ensure that any tests and inspections required on plant by statutory authorities are carried out as and when required and that all records and documentation associated with such tests and surveys are correctly kept and/or displayed. Ensure that the hotel fulfills all compliance requirements. • 定期審閱政策和安全制度，確保遵守法律法規和消防規範。確保關於酒店的各類檢查工作按照管理當局的要求順利進行，所有的檢查記錄、檔應妥善保管或進行公示。確保酒店遵循所有規範要求。 • Ensure a technically competent engineering staff by selecting, training and developing a motivated, well-qualified maintenance team. Carry out regular work sampling studies within the department and evaluate the performance and productivity of personnel. • 通過選拔、培訓和人力開發工作，確保建立一支具有工作激情的、專業的工程維修隊伍。在部門中定期開展工作案例學習，評定員工的表現和工作能力。 • Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program. Closely monitor the condition of the physical property and equipment by conducting continual inspections of the building. Ensure that preventative maintenance schedules are in operation and regularly upgraded. • 通過實施管理預防性維保計畫，保證酒店所有機械、電力系統的高效運行。持續檢查並密切關注酒店財產設備的使用情況。確保預防性維保計畫得以執行並定期更新。 • Ensure the cost effectiveness and technical efficiency of all services performed by outside contracts by close supervision. Ensure all work is carried out in accordance with contracts, leases, services agreements and warranties. • 密切監督外包合同的實施情況，確保在具備成本效益的同時能達到技術服務水準。確保所有工作按照合同，租賃、服務協定的相關規定執行。 • Contribute to the effectiveness of management decision making by representing the engineering department at all management and staff meetings and by ensuring regular liaison with heads of other departments • 代表工程部參加酒店各類管理例會和員工會議，為高效的管理決策作出貢獻。並定期與其他部門主管領導保持聯繫。

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for maintain the pool, Jacuzzi and gym area meet standard. Providing warm welcome, efficient and personable service for each guest during all encounters. 確保戲水池, 熱水按摩池與健身房按照品牌規範運作。熱情的歡迎每位客人，並提供高效率個人化的服務。 • Provide a warm welcome to guest for every visit and assisting with any request. • 歡迎每一位客人並協助完成他們的需求。 • Keep the facilities clean and tidy all the time with ample supplies of amenities. • 確保所有設施乾淨整齊且備品充足。 • Keep pool and Jacuzzi area clean. Monitor water quality record it accordingly. • 維持泳池及熱水按摩池的整潔。監測水質並確實記錄。 • Monitor safety of guests at pool and Jacuzzi area at all times. • 隨時注意客人於泳池及熱水按摩池的安全。 • Ensure sufficient towels are available for guest use and setup correctly. • 確保毛巾數量足夠提供客人使用，並正確擺設。 • Identify any possible safety concerns and report them immediately to supervisor/manager. • 發現任何安全問題立即向主管/經理回報。 • Ensure supervisor is notified when you leave the pool area. • 如需長時間離開泳池區域請通知主管安排人力看顧現場。 • Maintains intimate knowledge of departmental standards and procedures • 詳細瞭解部門標準及程式。 • Be familiar with the lift workings and emergency stairs • 熟悉電梯的運作及酒店緊急通道。 • Provide information to guests about the hotel facilities and services • 為客人提供有關酒店設施及服務的資訊。 • Assist guests with all inquiries, both hotel and non-hotel related • 回答客人有關酒店及非酒店的問題。 • Maintain detailed knowledge of the activities of the day and alert to any potential problems • 詳細瞭解酒店日常活動，警惕潛在問題。 • Consult Log Book for information/request left by outgoing shift • 查看前一個值班在記事薄裡留下的資訊。 • Help other employees in department, replacing them temporarily when necessary • 必要時幫助其他員工工作。 • Support rotate bellman when pool is closed. • 當泳池關閉時，輪替行李員職務。 • Perform other duties as maybe assigned by superiors • 完成上級分配的其他工作

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 工作內容： 1. 熟悉電腦文書操作、電話禮儀與操作訂位系統 2. 具餐飲服務經歷、個性主動積極及能輪班排休 3. 能帶領正職人員；完成前置作業、桌邊服務及後續準備作業 4. 具基本英文溝通能力者尤佳 5. 負責餐廳結帳、收銀、迎賓、領檯、帶位及零用金管理與登記餐廳營業報表。 6. 負責接聽電話，留言，座位安排與確認訂位。 7. 協助餐廳內行政文書作業，收發信件與主管交辦事項 8. 其它由主管分配的合理任務

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 DUTIES AND RESPONSIBILITIES工作職責 In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在經理缺席時進行交接班說明，確保瞭解酒店的活動和運營要求。 Prepares, cooks, serves and stores the following dishes: 進行以下菜肴的製作、烹飪、上餐和存儲工作： • Appetizers, Savories, Salads and Sandwiches開胃菜、小菜、沙拉和三明治 • Applies organization skills for mise en place在開餐準備工作中發揮組織能力 • Sauces調味汁 • Produces hot and cold sauces for menu items ensuring consistency製作菜單上的冷、熱調味汁並保證風格一致 • Eggs, Vegetables, Fruit, Rice and Farinaceous Dishes 蛋、蔬菜、水果、米飯和穀粉製品 • Poultry and Game dishes禽類和野味 • Meat dishes葷菜 • Meat marinades 醃肉 • Carve meats 分割肉 • Fish and shell fish水產品 • sauces for fish and shell fish水產品用醬 • garnishing techniques and methods of service for fish對魚進行裝飾的技巧和方法 • Decorate, portion and present裝飾、切片和裝盤 • Plates and Terrines肝醬和肉醬 • Chinese Regional Dishes 中國地方菜 • Prepares an extensive range of meat, vegetable, chicken and seafood dishes製作多種多樣的肉、蔬菜、雞肉和海鮮等菜肴 • Prepares sauces, condiments, seasonings and flavouring agents製作調味汁、調味品、調料和調味劑 • Prepares a range of specialty chicken and duck dishes製作多種特色雞肉和鴨肉菜 • Prepares a range of specialty seafood dishes製作多種特色海鮮菜 • Prepares a range of vegetable dishes製作多種蔬菜菜肴 • Prepares braised meat dishes製作燉肉菜 • Prepares hot and cold noodle dishes製作冷、熱麵條 • Prepares specialty seafood dishes製作特色海鮮菜 • Prepares a range of vegetable dishes using regional cooking principles and specialty food presentation 使用地方烹飪法和特色食品外形處理，製作多種蔬菜菜肴 • Prepares braised dishes according to regional style按照地方風味製作燉菜 • Prepares noodle dishes 製作麵條 • Shanghai and East China dishes 上海菜和華東菜 • Prepares specialty menu items using specialized and preserved commodities使用特別的醃制材料製作特色菜肴 • Prepares specialty chicken and duck dishes製作特色雞肉和鴨肉菜

Manage the food and beverage operations of the hotel to ensure the success of established food and beverage quality and guest service quality standards. Achieve departmental revenue and profit goals. 管理酒店的餐飲運營，確保成功建立餐飲品質和賓客服務品質標準，完成部門的收入和利潤目標。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • Monitor budget and cost control, focus on food, beverage and labor cost. • 監控預算並控制費用，重點監督食品、酒水與人力成本。 • Strive for multitasking skills performance to reduce labor cost • 力求員工的多技能工作表現以降低勞動成本。 • Determine the minimum and maximum stocks of all food, beverage, material and equipment • 確定所有餐飲、材料和設備的最低和最高存貨標準。 • Managing the day-to-day issue about staffs, well arrange job assignment and settle job target & development plan for them. Coach staff and regular review with departmental staffs; monitor and assist all to solve problems and improve their performance. • 處理員工日常事務，計畫並分配工作，為每個員工設定工作和發展目標。為員工提供教導、輔導並給予定期回饋，協助解決各種員工矛盾，提高團隊成員的績效。 • Train all team member according governmental’ requirement and ensure all of them have proper training on quality & service standard. Ensure all staffs could work with necessary equipment and tools. • 按照政府法規教育和培訓所有團隊員工。確保員工獲得品質與服務標準方面的恰當培訓，並為員工配備完成全部工作所需的工具與設備。 • Ensure all outlets, equipment and facilities are in good condition and proper store. Any repair request should inform Engineering Department immediately. • 確保所有餐飲場所及設施設備的整潔、除塵到位並根據預期業務量儲備適量庫存。若有任何維修需求，應立即通知工程部。 • Polite, efficiency and quick respond to any question or complain from guests to ensure keep high score for Heartbeat. • 禮貌、迅速、高效地對所有賓客提出的問題、投訴或要求予以回應，確保達到較高的客戶滿意度。 • Be interactive with guest to achieve their expectation. • 與賓客聯絡互動，確保達成賓客的期望。 • Developing popular menus and beverage lists offering guests’ value for money in accordance with IHG guidelines. • 按照洲際酒店集團的指導綱要制定深受歡迎且物有所值的菜單和酒水單。 • Planning and organizing successful Food and Beverage promotions throughout the year and trace their results. • 計畫並成功組織全年的酒店餐飲活動並跟蹤其結果。 • Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits • 通過商業雜誌和現場拜訪不斷的瞭解酒店和餐廳領域內餐飲準備和服務方面的潮流、系統、操作和設備。 • Settings standards of all food, Beverage and equipment purchases in accordance with IHG guidelines • 按照洲際酒店集團的指導綱要制定所有餐飲和設備的採購標準。 • Keeping an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters • 更新酒店規章制度的檔案及所有與餐飲部相關的檔案。 • Controls and analyzes, on an on-going basis, the following: • 持續性的控制和分析以下工作： • Sales and Revenue Report • 銷售和收入報表 • Cost Control • 成本控制 • Quality and presentation of food and beverage products • 餐飲產品的品質和外觀 • Service standard • 服務標準 • Condition and cleanliness of facilities and equipment • 設施和設備的狀況和衛生 • Guest satisfaction • 賓客滿意度 • Oversee the F&B activities, business and events. • 監督餐飲活動、生意和宴會情況 • Ensure food, beverage, storekeeper and equipment safety with supplementary supply. Meanwhile, decrease waste. • 確保食品、飲料、庫存及設備的安全儲存，及時、高效地補充供貨，同時降低浪費的情況。 • Performs related duties and special projects as assigned. Manager on duty is required if necessary. • 執行分配給的相關職責和特殊專案。可能需要擔任值班經理。

工作職責 • 執行日常的防護性保養和補救性維護。 • 訂購和監測燃料和潤滑油，維修部件。 • 保持機房的整潔。 • 掌握一定程度的知識，使自己能夠處理部門工作領域內的小問題。 • 參加酒店物業各類維修維護工作，包括酒店任何新的部分和延伸的部分，或由酒店負責維護管理的其它物業。 • 負責客房設施，照明設施，傢俱和設備的維修維護工作。 • 協助酒店預防性養護計畫和維修記錄系統的執行工作。 • 根據客人的要求安排工作的優先順序並進行管理。 • 參與向同事介紹所有設備的正確操作方法，安全程式和清潔的工作。 • 設定並保持適當的部件庫存量。 • 執行和參與有關設備正確操作和保養工作的員工會議。 • 按照設定時間執行維護保養計畫。 • 執行並在電腦系統中記錄機械設備常規性的視查。 • 確保文件存檔，以便將來參考之用。 • 完成每日報告，列明當日完成的工作。 • 探尋並配合環保工作。 • 有效的使用再利用的方法。

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. 清潔酒店各房型，並確保符合賓客期待。 DUTIES AND RESPONSIBILITIES 工作職責 • Daily Housekeeping service • 每日客房清潔服務 • Valet service • 洗衣服務 • Linen maintenance • 布巾維護 • Guest Request delivery • 顧客需求傳送 • Public Area Cleanliness • 公共區域整潔度 • 遵循IHG規範進行線上課程 • Prioritize arrival rooms • 優先處理當日預進客房 • Liaise with Front Office for guest and hotel requirements • 與櫃檯合作以完成房客需求 • Ensure guest valet is processed and delivered in a timely manner • 及時為房客處理洗衣相關服務 • Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) • 協調特殊任務 (客房參觀、消毒、清戶/地毯清潔、房型存量) • Manage all special requests made by guests • 處理房客需求 • Ensure consistency within the department • 確保房務部工作流程的一致性 • Management of lost property for the hotel • 管理酒店遺留物 • Ensure you have complete knowledge of room types, layouts and facilities • 熟知客房類型、設計、酒店設施 • assitant adequate stock levels and complete stock takes • 協助處理備品庫存及盤點 • Conducts shift briefings to ensure hotel activities and operational requirements are known • 進行交接班說明，確保同仁了解酒店各項重要措施

Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Individual must be friendly, enjoy learning new things and working in a team environment. Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to surprise and delight our guests. As part of the Indigo Team, individual may work in other areas of the hotel and may be trained to perform tasks and act in a secondary roll in support of our commitment to providing Inspired Service. At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. • Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. • Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. • Be original by building connections with our guests and being imaginative to create memorable experiences. DUTIES AND RESPONSIBILITIES • Reports directly to and communicates with the Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations • Provides functional assistance and direction to all departments • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel • Supports and assists Front Office personnel and all departments at peak periods • Ensures VIPs and priority club guests receive special attention • Inspects front office and back of house regularly for cleanliness • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff • Promotes inter-hotel sales and in-house facilities • Checks billing instructions and monitors guest credit • Analyses the rate variance report to ensure rooms revenue control • Takes action with the Property Management Systems (PMS) in emergency situation • Fully conversant with all hotel emergency procedures • Ensure working of all Front Office Policies and Procedures when night staff

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for providing a welcoming and efficient experience for each guest during all encounters. Create memorable moment for our guests by attending to their needs during all guest interactions. Implement and be fully knowledgeable on the IHG Loyalty Programs and Indigo Brand Standards. Meet Loyalty Enrolment and Guest Heartbeats consistently. 誠摯地歡迎客人並提供有效率的入住及退房服務，為客人創造難忘的住宿體驗。完全了解IHG會員制度以及品牌標準，並達成會員註冊和客人心語目標。 DUTIES AND RESPONSIBILITIES 工作職責 • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity • 隨時以友好的態度與客人打招呼，為客人提供幫助，儘量用客人名字稱呼客人。 • Registers and rooms all arrivals according to established procedures • 按照酒店的程式，為所有到達客人登記及安排房間。 • Maintains intimate knowledge of departmental standards and procedures • 詳細瞭解部門標準及程式。 • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation • 為客人登記、結帳及更換房間，按照預定部要求，確保把所有資料完整輸入酒店電腦系統。 • Cashes hotel guest’s personal and travelers checks and assists with currency exchange • 為酒店客人兌換個人或旅遊支票，協助客人兌換現金。 • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs. • 瞭解酒店所有的促銷政策，如季節性的專案，宣傳單上的促銷內容，以及洲際酒店集團的促銷政策。 • Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist • 處理客人投訴，回答客人提出的疑問，在不能解決時，上報給前台主管或值班經理。 • Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels • 熟悉其他的洲際酒店，以至客人在登記卡上指出下一個目的地時，能為客人推銷另外的洲際酒店。 • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems • 瞭解預定程式標準，其中包括：正確使用表格、電子郵件、資訊，通過預定系統瞭解可供房間資源。 • Upsell rooms to maximize revenue and occupancy with guest satisfaction by present options and alternatives to guest and offers assistance in making choice. • 客房向上銷售，為客人提供不同選項同時提高營收以及住房率 • Ensure your targets for Loyalty Program Enrolments are met • 確保達到會員註冊目標

工作職責 • 執行日常的植栽養護和補救性維護。 • 訂購農藥和除草劑，定期噴灑。 • 保持戶外景觀池的整潔與整理。 • 掌握一定程度的知識，使自己能夠處理部門工作領域內的小問題。 • 參加酒店物業各類園藝維護工作，包括酒店任何新的部分和延伸的部分，或由酒店負責維護管理的其它物業。 • 負責戶外園藝的維修維護工作。 • 協助酒店預防性養護計畫和記錄系統的執行工作。 • 向上級彙報狀況和需要的費用，並在有必要考慮更換時向領導說明。 • 執行和參與有關設備正確操作和保養工作的員工會議。 • 完成每日報告，列明當日完成的工作。 • 探尋並配合環保工作。 • 有效的使用再利用的方法。 • 處理有關園藝的相關工作事宜。 • 熟悉消防報警及滅火器材的位置 • 熟悉酒店佈局、設計及出入口的情況 • 配合主管分配的合理任務

#想要深度體驗阿里山當地文化、邊工作邊旅行嗎? 我們歡迎喜歡探索在地文化、與靈感為鄰的你。 1.依循"IHG真正待客之道"的服務標準,以親切和專業的態度服務客人。 2.確保每位顧客得到美好的經歷與體驗。 3.瞭解當前飯店所有的活動及促銷內容並能夠適當的推薦給客人。 4.其他主管交辦任務。 福利: 1.員工餐廳 : 免費提供豐盛營養簡餐 2.員工制服 : 免費制服與制服免費換洗 3.員工宿舍: 連續工作兩天以上，提供外縣市/非在地員工免費住宿(酌收水電瓦斯費) 4.交通補助: 無交通工具者提供大眾運輸交通費補助 5.其他制度: 享特休假 (依勞基法及其他勞工法令規定規劃及執行制度)

To execute marketing activities to drive revenue streams (including Rooms, Food & Beverage, Banquets & Weddings, Meetings & Events), local awareness (reputation and understanding of hotel brand in the city) and relationships (hotel guests, media companies, local community, and vendors) Manage the hotel’s daily marketing communications responsibilities according to IHG standard operating procedures including Marketing Planning, Collateral and Advertising Production, Content Management, Public Relations, Promotion and Collaborate with partner teams (including Food & Beverage, Meetings and Events, Sales, Revenue Management/Reservations) on marketing promotions. • To create and execute the hotel’s Annual Marketing Plan. • Align marketing communication activities to hotel’s key business segments to ensure clear return-on-investment (ROI) for time and budget invested in the activity. • To develop media contacts and organize media activities to promote good publicity and drive hotel awareness. • Build continued hotel awareness by delivering new hotel stories and press releases of promotion or event to media, trade publications and local community. • Execute hotel events including budgeting, guest list, agenda/programme, media participation, photography/video and gifts. • Develop hotel and marketing collaterals according to Brand standards for promotions. • Manage IHG Hotel Content Manager (HCM) system to update text and images to drive content quality and Brand standards.。 • Manage hotel image database from official hotel photos and event photos to use in hotel promotion. • Manage hotel social media system and processes to support tactical campaigns, engage hotel guests and build hotel client database. • Monitor awareness of competitor marketing activities and use the information to in developing marketing strategies.

Directs all aspects of secretarial work in the hotel, maintains the executive office and all matters relating to executive administration in a confidential, professional manner. Provides efficient and comprehensive secretarial services to Executive staff to meet the needs of customers. DUTIES AND RESPONSIBILITIES • Preparing monthly/quarterly operational results for meetings with owning company and board member. • Understand the responsibilities of other units and departments and co-operate with them. • Supervises the work of the Executive Office staff. • Access and use work processing computer packages and keep up to date with enhancements to latest upgrades. • Day-to-day secretarial work to include typing, filing, faxes and telephone etc. • Arranging internal / external appointments. • Taking minutes of Department Heads /ExCom meeting as requested. • Reports directly to and communicates with the General Manager on all administrative matters. • Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate. • Assess priorities of work and assist in organizing General Manager’s priorities. • Distribution of memos, letters and other information etc. • Maintain a filing and trace system. • Answer incoming telephone calls and either transfer, redirect or take a message. • Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community. • Maintains the utmost confidentiality and discretion when handling business affairs. • Arrange room and restaurant reservations for VIP guests/personnel. • Demonstrate essential overall knowledge of the organization. • Understand the responsibilities of other sections and departments and co-operate with them. • Brand standard audit preparation • Communicate in both verbal and written with the owning company. • Collect ESG data for owning company. • Other tasks assigned by General Manager.

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for the operational efficiency of bellman and luggage room during shift and the service delivery of those areas. Maintain all hotel information and tourist spots, events update to date and share to the team. 負責管理前廳單位以及行李房確保運營效率和服務工作。飯店資訊, 周邊景點及活動時刻更新並分享給團隊，以滿足客人的需要，保證其舒適和滿意。 DUTIES AND RESPONSIBILITIES 工作職責 • Perform all duties as Bell, including additional duties as follows: • 完成所有行李員的工作職責，及以下工作職責 • Conducts shift briefings to ensure hotel activities and operational requirements are known • 開交班會，確保員工都清楚酒店活動及操作要求。 • Support front office operations including check-in & check-out. • 在前臺需要幫助時提供協助保含辦理入主及退房手續。 • Rotate Duty Manager overnight shift • 一同輪值值班經理大夜班 • Supervise front office operations during assigned shift including: • 監督指定班次期間前廳的運作，包括： • Maintenance of guest information • 客人資訊的維護 • Maintenance of information about local events • 本地活動資訊的維護 • Prepare reports • 準備報告 • Able to arrange transportation to guest. Make the most of our own transportation and well maintain. • 協助客人交通安排，維護以及把飯店車輛發揮到最大效用. • Ensure the Luggage area is clean and neat. • 確保行李區乾淨整齊. • Be the champion of Alishan. Know everything there is to know about Alishan and be able to offer the guest reliable and personalized suggestions about their requests. • 當最懂阿里山的專家，提供客人個人化的建議 • Create and build Alishan information, tourist spots, updated event, restaurant, transportation. Ensure all team member has knowledge about the area. • 建立阿里山資訊庫包含景點, 活動, 餐廳, 交通，確保團隊熟悉飯店周邊資訊. • In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures. • 與電腦部主管協作，確保酒店系統根據標準正常運行。 • To ensure that all refused business is recorded and reported to Front Office Manager. • 確保對所有被拒絕的業務做出記錄，並上報給前廳部經理。 • Be able to handle main Guest complaint • 有能力去處理客人的投訴 • Perform other duties as maybe assigned by superiors • 完成上級佈達的其他工作