As the Electrical Engineering (EE) Ass. Manager/Supervisor, you will have the key responsibility for overseeing EE development from the initial concept incubation phase through to mass production (MP). Your role will involve close collaboration with a cross-functional team comprising members from Marketing, Firmware Engineering (FW), Project Management (PM), Mechanical Engineering (ME), and Quality Assurance (QA) to manage the complete design cycles for BMS-related products. Additionally, you will lead the development of new platforms and features to align with the long-term strategic business goals and enhance the competitiveness of the BMS product line.
1. Providing technical support for customers about wireless communication portfolio
2. Co-work with Solution Manager to penetrate vertical market technology
3. Assist system evaluation laboratory layout and construction in industrial control system
4. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems on wireless and wire networks
5. On-site support customers in emergency situation
6. Be knowledgeable and proactive on communicating to R&D about customer issues and observations during issue replication.
7. Manage support cases to ensure customer issues are recorded, tracked, resolved, and follow-ups are finished in a timely manner
8.Prepare and deliver training sessions for customers