Join our dynamic team at the American Club! We are seeking a dedicated and enthusiastic individual to fill the full-time staff role at our gym.
Responsibilities:
- Assist members with equipment usage and guide proper exercise
techniques.
- Maintain cleanliness and organization throughout the gym floor and equipment areas.
- Conduct gym tours for potential new members and assist with members’ inquiries.
- Monitor member safety and enforce gym policies.
- Assist with fitness classes and events as needed.
- Contribute to creating a positive and motivating atmosphere for all members.
加入我們充滿活力的美僑俱樂部的團隊吧!我們正在尋找一位全職健身房工作人員,誠摯歡迎熱情且敬業的您加入!
職責包括:
協助會員使用器材,指導正確的運動技巧。
維持健身房地面與器材區域的清潔與整齊。
為潛在新會員提供健身房導覽,並協助處理會員詢問。
監控會員安全並執行健身房規定。
協助健身課程與活動的進行。
協助營造積極、正面與激勵人心的健身氛圍。
健身房教練須具備相關專業證照,負責健身房的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與健身房其設備的相關諮詢。
1. 維持健身房最高品質的清潔、舒適及狀態。
2. 執行健身器材包含設置、維護、收納與清潔。
3. 即時向主管回報任何待修繕的事物。
4. 幫助顧客了解健身器材的安全使用方法。熟悉部門的標準作業流程以及酒店規範。
5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。
6. 處理顧客的需求,並即時將任何意見或抱怨回報給主管。
7. 健身器使用之秩序與安全檢查,預防意外事件的發生
8.為顧客介紹各項健身課程方案。針對顧客的歷史紀錄、喜好或需求提出建議,並當場示範或展示樣品。
9. 創造一個積極且和諧的工作環境,並與同事們保持良好的關係。
10. 依照主管的指示參加並協助各項培訓課程。
11. 嚴格遵守各項酒店規範以及標準作業流程。
The fitness instructor must hold relevant professional certifications and be responsible for the daily cleaning and maintenance of the gym. Additionally, they are responsible for assisting with customer service, safety, and responding to any inquiries related to gym equipment.
1. Maintain the highest quality of cleanliness, comfort, and condition in the gym.
2. Handle gym equipment setup, maintenance, storage, and cleaning.
3. Report any items in need of repair to the supervisor immediately.
4. Assist customers in understanding the safe use of gym equipment. Be familiar with department standard operating procedures and hotel regulations.
5. Stay informed about the latest hotel services, events, promotions, etc.
6. Address customer needs and report any feedback or complaints to the supervisor immediately.
7. Monitor the order and safety of gym equipment usage, preventing accidents.
8. Introduce various fitness class programs to customers. Offer suggestions based on customer history, preferences, or needs, and demonstrate or showcase samples on the spot.
9. Create a positive and harmonious work environment and maintain good relationships with colleagues.
10. Attend and assist with various training courses as directed by the supervisor.
11. Strictly adhere to all hotel regulations and standard operating procedures.
1. 向客人提供及時、高效和禮貌的服務。樂於幫助客人,並按照客人要求陪同其到達酒店內指定地點。
2. 按照既定次序和清潔標準來維護健身俱樂部設施。向主管彙報維修和保養問題。定期視察游泳池,確保其達到清潔標準。
3. 熟悉酒店的所有設施、活動、設備、服務及相關資訊,以便向客人提供準確資訊並進行推銷。
4. 確保充分供應客人的用品、毛巾等。遵守酒店關於泳池毛巾的發放和回收的工作程序。
6. 提供休閒設施相關安全說明與指導。
7. 按照作業流程將費用計入房間帳單。
8. 遵守酒店的各項規章制度、政策和工作程序。遵守規定的衛生和個人儀容標準。
Operations & Guest Services
Provides prompt, efficient, and courteous service to guests, members, and visitors.
Maintains Health Club facilities to set standards of order and cleanliness.
Familiarizes self with hotel facilities and activities to provide accurate information and promote services.
Ensures ample supply of guest amenities, towels, and linen.
Conducts activities and services for guests while providing instruction and safety reminders.
Applies correct charges and posts to room bills according to procedure.
Maintenance & Compliance
Reports repairs and maintenance problems to the supervisor, follows hotel procedures for pool towel issue and retrieval.
Conducts regular inspections of pool grounds to ensure cleanliness standards.
Abides by hotel rules, regulations, policies, and procedures.
Adheres to specified hygiene and personal appearance standards.
Communication & Support
Liaises with interfacing departments (e.g., Laundry, Housekeeping, Engineering) to provide excellent service.
Attends scheduled training and actively participates in employee activities.
Accountability
This position reports directly to the Recreation Supervisor. The Recreation Receptionist is responsible for delivering excellent service to guests, members, and visitors within the leisure facilities. This role ensures the cleanliness and safety of the facilities, provides accurate information, and supports the overall guest experience by adhering to hotel standards and procedures.
安全員將保護其指定的場域、資產和人員。處理醫療事故、撰寫事件報告、與各部門聯繫並提供所要之的相關資訊。
1.酒店內外各區域的定期巡邏。
2.確保酒店內外部人員皆遵守地方法律和酒店所制定的政策及程序,以維持安保的最高標準。
3.每日檢查各項監視器系統、電子安全設備和火災警報系統。
4.根據酒店政策與程序對各項事件、犯罪或可疑人物進行調查。
5.協助定期進行消防安全演習。
6.處理、回應及匯報任何事件,並保存各事件報告的彙整。
7.處理任何醫療事件,並在必要時向相關單位通報。
8.以友善和熱情的態度協助顧客、訪客、同事、供應商及合作夥伴。
9.確保工作區域保持整潔有序。
10.向相關部門回報任何問題或損壞,以確保館內的各項設施及服務沒有任何缺陷。
11.充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。
12.與各部門維持緊密的工作關係,以確保營運上的有效溝通,成為部門間合作的榜樣。
13.嚴格遵守酒店所制定的部門營運標準、政策及程序。
The security officer will protect their designated areas, assets, and personnel. They will handle medical incidents, write incident reports, liaise with various departments, and provide the necessary relevant information.
1. Conduct regular patrols of various areas both inside and outside the hotel.
2. Ensure that all personnel inside and outside the hotel comply with local laws and the hotel’s established policies and procedures to maintain the highest security standards.
3. Inspect all surveillance systems, electronic security devices, and fire alarm systems daily.
4. Investigate incidents, crimes, or suspicious individuals according to hotel policies and procedures.
5. Assist with regular fire safety drills.
6. Handle, respond to, and report any incidents, and maintain records of event reports.
7. Address any medical incidents and report them to the relevant authorities if necessary.
8. Assist customers, visitors, colleagues, suppliers, and partners with a friendly and welcoming attitude.
9. Ensure that work areas are kept clean and organized.
10. Report any issues or damage to the relevant departments to ensure that facilities and services within the hotel are flawless.
11. Fully understand the importance of Forbes service standards in providing exceptional audit and service performance.
12. Maintain close working relationships with various departments to ensure effective communication in operations and set an example of interdepartmental cooperation.
13. Strictly adhere to the hotel’s operational standards, policies, and procedures.