1. 向客人提供及時、高效和禮貌的服務。樂於幫助客人,並按照客人要求陪同其到達酒店內指定地點。
2. 按照既定次序和清潔標準來維護健身俱樂部設施。向主管彙報維修和保養問題。定期視察游泳池,確保其達到清潔標準。
3. 熟悉酒店的所有設施、活動、設備、服務及相關資訊,以便向客人提供準確資訊並進行推銷。
4. 確保充分供應客人的用品、毛巾等。遵守酒店關於泳池毛巾的發放和回收的工作程序。
6. 提供休閒設施相關安全說明與指導。
7. 按照作業流程將費用計入房間帳單。
8. 遵守酒店的各項規章制度、政策和工作程序。遵守規定的衛生和個人儀容標準。
Operations & Guest Services
Provides prompt, efficient, and courteous service to guests, members, and visitors.
Maintains Health Club facilities to set standards of order and cleanliness.
Familiarizes self with hotel facilities and activities to provide accurate information and promote services.
Ensures ample supply of guest amenities, towels, and linen.
Conducts activities and services for guests while providing instruction and safety reminders.
Applies correct charges and posts to room bills according to procedure.
Maintenance & Compliance
Reports repairs and maintenance problems to the supervisor, follows hotel procedures for pool towel issue and retrieval.
Conducts regular inspections of pool grounds to ensure cleanliness standards.
Abides by hotel rules, regulations, policies, and procedures.
Adheres to specified hygiene and personal appearance standards.
Communication & Support
Liaises with interfacing departments (e.g., Laundry, Housekeeping, Engineering) to provide excellent service.
Attends scheduled training and actively participates in employee activities.
Accountability
This position reports directly to the Recreation Supervisor. The Recreation Receptionist is responsible for delivering excellent service to guests, members, and visitors within the leisure facilities. This role ensures the cleanliness and safety of the facilities, provides accurate information, and supports the overall guest experience by adhering to hotel standards and procedures.
健身房教練須具備相關專業證照,負責健身房的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與健身房其設備的相關諮詢。
1. 維持健身房最高品質的清潔、舒適及狀態。
2. 執行健身器材包含設置、維護、收納與清潔。
3. 即時向主管回報任何待修繕的事物。
4. 幫助顧客了解健身器材的安全使用方法。熟悉部門的標準作業流程以及酒店規範。
5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。
6. 處理顧客的需求,並即時將任何意見或抱怨回報給主管。
7. 健身器使用之秩序與安全檢查,預防意外事件的發生
8.為顧客介紹各項健身課程方案。針對顧客的歷史紀錄、喜好或需求提出建議,並當場示範或展示樣品。
9. 創造一個積極且和諧的工作環境,並與同事們保持良好的關係。
10. 依照主管的指示參加並協助各項培訓課程。
11. 嚴格遵守各項酒店規範以及標準作業流程。
The fitness instructor must hold relevant professional certifications and be responsible for the daily cleaning and maintenance of the gym. Additionally, they are responsible for assisting with customer service, safety, and responding to any inquiries related to gym equipment.
1. Maintain the highest quality of cleanliness, comfort, and condition in the gym.
2. Handle gym equipment setup, maintenance, storage, and cleaning.
3. Report any items in need of repair to the supervisor immediately.
4. Assist customers in understanding the safe use of gym equipment. Be familiar with department standard operating procedures and hotel regulations.
5. Stay informed about the latest hotel services, events, promotions, etc.
6. Address customer needs and report any feedback or complaints to the supervisor immediately.
7. Monitor the order and safety of gym equipment usage, preventing accidents.
8. Introduce various fitness class programs to customers. Offer suggestions based on customer history, preferences, or needs, and demonstrate or showcase samples on the spot.
9. Create a positive and harmonious work environment and maintain good relationships with colleagues.
10. Attend and assist with various training courses as directed by the supervisor.
11. Strictly adhere to all hotel regulations and standard operating procedures.