「D003-5 Customer Support Engineer- Bonder (Taichung)」的相似工作

【本職缺優先審核至休斯微公司官網投遞人選】請至休斯微官網投遞：https://career.suss.com/en/jobs 【Talents who apply job via SUSS MicroTec Career Website will be given priority review】Please apply opening here：https://career.suss.com/en/jobs Task: - Drive issue resolution process to reach R&D tasks and deal with customer’s expectations including development & engineering project, product care of factory & customer’s continuous improvement. - Expert of resource planning and technical skill to reach key decision of project development. - Conduct project milestones and manage the execution activities combining with risk assessment to ensure the delivery in timeframe. - Ability to influence people across global organizations and address issue to right channel, facilitate the discussion/action with commitment. Requirement: - Initial experience in the technical management of international and interdisciplinary project teams, preferably in the semiconductor industry/special machine construction sector - Team player with a systematic way of thinking and working, combined with a high degree of flexibility, resilience, and problem-solving skills. - Confident communication skills across all hierarchical levels, coupled with the personal commitment to drive change and improvement. - Certified qualification as a project manager is an advantage, e.g. IPMA, PMP license. - Technical affinity and ability to grasp complex interrelationships quickly.

1. 真空幫浦設備等維護與安裝 2. 真空幫浦產品維修技術支援服務和諮詢 3. 接聽客戶電話，回應及至客戶端處理產品問題、故障排除 4. 維修報告管理 5. 客戶關係維繫與管理 6. 視實際狀況安排出差

The Teradyne IST (Integrated System Test) Group is looking for a highly motivated, energetic, technically driven Field Service Engineer who is: Proven to be effective in consistently applying technical knowledge in achieving field service team department goal, include the system KPI, customer satisfaction, cost reduction or productivity breakthrough for Department or customers. Proven to be effective in working with engineers, customers, product support group, and operations, etc. In terms of to improve the production system uptime, MTBF, MCBA, MTTR, to improve the slot availability to meet the commitment to customer. The Teradyne IST (Integrated System Test) Group is looking for a highly motivated, energetic, technically driven Field Service Engineer who is: Proven to be effective in consistently applying technical knowledge in achieving field service team department goal, include the system KPI, customer satisfaction, cost reduction or productivity breakthrough for Department or customers. Opportunity Overview 1.On-site service of the production (tester) system at the customer OSAT factories, include the downtime trouble shooting, jam recover, utilization improvement. 2.Performing the new system installation or any upgrade or retrofits. 3.Data collection and data first level analyzing to find the issues root causes such as the mechanical, electrical and automation problems 4.Daily on duty reporting of the major issues to the team. 5.Preventative maintenance per the guideline periodically. 6.Issues reporting and escalations internally.

Key Responsibilities 1. Help build and maintain internal workflows for contract management and filing, organize litigation materials and evidentiary documents, and support stamping and internal review processes for legal documents. 2. Support general corporate matters, including board meeting materials, company registration updates and related filings, and group insurance administration. 3. Conduct legal research on topics such as corporate law, employment law, and business regulations. 4. Conduct legal and regulatory information collection, case study compilation, and documentation. 5. Assist with special projects and other tasks as assigned by supervisors. 工作職責 1. 協助建立並維護契約管理、文件歸檔、整理訴訟案件資料及證據文件，並支援文件用印及內部審查流程。 2. 支援公司法務與行政事務，如董事會會務資料處理、變更登記及相關申報作業，以及集團保險事務。 3. 進行法律研究，主題包括公司法、勞動法與相關商業法規。 4. 搜集與整理法律、行政規章及案例資料，進行歸納與紀錄。 5. 協助主管交辦的其他法務相關事項或專案。

愛德萬測試為全球半導體產業最大自動化測試設備(ATE) 供應商 執行愛德萬相關系統 安裝, 維護, 校驗等工作 (暫時最近都會在KYEC 銅鑼廠工作)

半導體設備機台安裝、維修、保養， 可接受輪班：日班/小夜/大夜 具半導體設備維修經驗者佳。 公司參考網頁: www.evgroup.com

【Introduction】 – 我們的客戶是全球半導體製造的領導者，目前正在尋找具備經驗的廠務空調工程師。此職位需要具備紮實的技術背景，以及在半導體產業中管理大型廠務系統的相關經驗。 【The role will be responsible for】 1. 負責HVAC系統的運轉、維護管理與工程改善，確保系統穩定供應與品質。 2. 分析系統運作，找出可提升效能、提高效率、降低維護需求與節省成本的改善方案。 3. 根據情境變化，評估系統及容量的影響。 4. 針對系統問題制定預防措施，並持續提出改善計畫。 5. 評估並執行與安全、品質及成本降低相關的專案工作。 6. 評估空調系統的能源使用效率，提出並推動節能減碳與技術改造計畫，以提升能源利用效益。 7. 執行教育訓練，建立系統運作數據，並傳承工作經驗與知識。 【The role will have】 - 需具備冷凍空調、電機工程、機械工程、環境工程或相關科系學士以上學歷。 - 擁有3年以上半導體或面板廠房的空調系統操作經驗，或具備5年以上系統承包商在相關系統規劃與擴建方面的經驗。

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

Summary: The position is accountable for the implementation strategies for growing profitable sales in assigned markets and customers in line with corporate goals. The job requires to work from SUSS office in Hsinchu with frequent trips to customers. Day-to-day support to a particular sales account as primary point of contact between customer and SUSS is expected to guarantee excellent relationship to customer. Good communication with SUSS counterparts and customers is essential for reaching the objectives of this job successfully. Tasks: - Maintain good communication and contact to customer in Taiwan - Formulate, communicate, implement and evaluate strategies and tactical sales plans to win orders - Continually learning new products and processes; will be required to attend training events throughout the year and will be expected to participate in self-paced tutorial learning when appropriate - Attending and participating in sales meetings, product seminars and trade shows - Being well informed about current industry trends and being able to talk intelligently about the semiconductor industry as a whole with an emphasis on semiconductor equipment - Maintaining accounts receivables in compliance with objectives (i.e. follow up with open payments) - Preparing written presentations, reports and price quotations - Contract/tool negotiations

What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required.

1. >2 years and above in fab environment. With experience in Defect Inspection or Metrology setup is preferrable. 2. Experience or knowledge for the applications below is a must. - AOI and metrology - Mid/Backend advance packaging process - Inspection and metrology recipe fine tuning 3. English read/speak/writing capability is necessary. 4. HW trouble shooting experience.

1. Performing system installation, prevent maintenance, troubleshooting, training. 2. First line of customer contact window. Build positive relationship with customers and increase customer satisfaction. 3. Working with various support team to Implement support plan for customer. 4. Device testing issue debugging. 5. Solving complex technical problems by remote/on-site analyzing data and creating pro-active action plan. 6. Service contract implementation, ensure customer’s fulfillment based on contract T&C. 7. Seeking business opportunities/threats in daily operation with customer. 8. The primary service areas will be in Hsinchu and Taichung.

半導體設備機台的維修保養與售後服務 1.技術提供 : 客戶端現場(無塵室內)設備裝機、修繕、改造，提供After service技術支援等，滿足客戶需求提升販售後滿意度。 2. 客戶關係維護 : 除日常對應外，需與客戶維持良好關係。 3. 依工作需求，有機會至國內/外支援出差或受訓。 4. 具半導體經驗，優先安排面談。 補充 : 依工作需要，需進客戶端現場(無塵室內)。 需配合加班/輪班/ON CALL/出差任務。 遵守客戶端工安規定。

1. 自動化設備製造生產、客戶現場安裝及調機作業。 2. 無塵室自動化設備售後客戶技術服務。 3. 客戶現場設備巡檢、維修及異常處理。 4. 支援設備改造工程及新機工程。 5. 客戶現場設備機況記錄管理及維護。 6. 可配合設備售後服務 ON CALL 輪值。 7. 需配合現場動態作業加班。 8. 另提供 ON CALL 津貼、裝機津貼。 9. 完成主管交辦事項。

現場設備裝機, 調校, 保養, Troubleshooting

維修、安裝半導體.光電/光學 之雷射相關設備

1. 真空幫浦設備等維護與安裝 2. 真空幫浦產品維修技術支援服務和諮詢 3. 接聽客戶電話，回應及至客戶端處理產品問題、故障排除 4. 維修報告管理 5. 客戶關係維繫與管理 6. 視實際狀況安排出差

固定駐點在外商客戶端(不會變更) 目前急需的是地端環境（SQL SSIS）需要能馬上上手 主要職責： 產業Knowhow 可以訓練,職務需求技能需熟練,能依照指示獨立作業 · 與(客戶端用戶)合作，定義滿足業務需求的要求，同時遵守全球標準和實踐 · 開發和設計視覺化製造智慧解決方案，包括在 Power BI 中開發儀表板、Microsoft Analysis Services 以支援 KPI 的製造營運和效能指標相關分析 · 開發自動化、整合、清理和維護製造資料來源品質和完整性的 ETL · 根據業務分析需求設計資料模型和資料架構。整合各種資料集並建立視覺化資料模型 · 與業務用戶進行資料驗證，編寫測試腳本並記錄缺陷 · 支援營運任務進行問題/請求管理和維護，制定並實施解決問題根本原因的解決方案 · 監控和解決與數據相關的問題，及時提供解決方案和支持，以最大限度地減少停機時間和中斷 所需技能： · 本科以上學歷（資訊科技、電腦科學、軟體工程、工業工程、應用數學、統計學、管理學） · 擁有 3 年使用 Microsoft SQL Server Business Intelligence Development Studio（SSIS、SSRS、SSAS、Power BI）和資料倉儲管理的經驗 · 具備 3 年商業智慧等級職位（分析、商業智慧或儀表板經驗）經驗 · 擁有在全天候製造環境中使用 IT 系統的經驗 · 具有推動和提供新功能以改善業務部門營運的經驗，這些營運符合既定標準和整體 IT 策略方向 · 強大的溝通、演示、組織和協調能力（包括在業務和技術需求之間「轉化」的能力） · 具有良好的持續確定優先順序和高效處理多任務的能力。 · 具有良好的團隊合作精神，人際溝通能力強，並能獨立工作 · 具備良好的中英文口說、寫作及演講能力，TOEIC 600分以上 所需技能： · 了解製造流程和製造執行系統 · 具備 Python 或 R 經驗者優先 · 微軟認證等業界認可的認證 · 商業智慧知識：SQL、Power BI、Tableau · 擁有實施滿足業務需求且技術完善的 IT 解決方案的良好記錄。 · 了解專案生命週期和應用程式生命週期方法。 · 能夠根據經驗和對專案策略意圖的理解，以批判性思考影響決策 Key Responsibilities: · Collaborate with business users to define requirements that meet business needs while adhering to global standards and practices · Develop and design visual Manufacturing Intelligence solutions, including developing dashboards in Power BI, Microsoft Analysis Services for KPI's supporting manufacturing operational and performance metrics related analytics · Develop ETL that automate, integrate, cleanse, and maintain manufacturing data source quality and integrity · Design data models and data architecture based on business analysis requirements. Integrate various datasets and build data models for visualization · Perform data validation with business user, write test scripts and record defects · Support operation tasks in conducting issue/request management and maintenance, develop and implement resolutions that address the root cause of problems · Monitor and troubleshot data-related issues, providing timely resolution and support to minimize downtime and disruption Required Skills: · Bachelor’s Degree above (Information Technology, Computer Science, Software Engineering, Industrial Engineering, Applied Mathematics, Statistic, Management) · 2 years of experience using Microsoft SQL server Business Intelligence Development Studio (SSIS, SSRS, SSAS, Power BI) and data warehouse management · 2 years of Business Intelligence level role in Analytics, Business Intelligence or Dashboards experience · Experience working with IT systems in a 24/7 manufacturing environment · Experience in driving and delivering new capabilities to improve business unit operations that are in keeping with established standards and the overall IT strategic direction · Strong communication, presentation, organizational and facilitation skills (including ability to “translate” between business and technology needs) · Good ability to continuously prioritize and multitask efficiently. · Good team player with interpersonal skills and the ability to work independently · Good English & Chinese communication in speaking, writing and presentation, TOEIC 600 and above Desired Skills: · Knowledge of manufacturing process and manufacturing execution systems · Experience with Python, R is a plus · Industry-recognized certification such as Microsoft certification · Business Intelligence Knowledge: SQL, Power BI, Tableau · Proven track record of implementing IT solutions that meet business demands and are technically sound. · Knowledge of project life cycle and application life cycle methodologies. · Ability to influence decisions with critical thinking based upon experience and understanding of the strategic intent of the project

1.化液供應設備維修保養. 2.機台功能測試. 3.機台售後服務技術支援. 4.設備機台組裝 5.現場監工

1.進行設備保養、故障排除、異常分析與追蹤處理。 2.進行設備改造、改善，提升設備生產力與生產品質。 3.撰寫SOP。 4.新產品設備評估與導入。 5.依專案執行分配，能接受不同設備領域。 6.主管交辦事宜。